How to use Voice callback for receiving login authentication codes

Background: 

 If you have SMS enabled as two-factor authentication method, you may use Voice callback to receive your login authentication codes. This article will provide you steps on how to select voice callback when logging in to our platforms.

 

How to use Voice callback
 
You may select Voice if you do not receive your login authentication code. You will then receive your login authentication code via an automated callback. Follow the instructions below, depending on which platform you are trying to login to.
 

 

Client Portal

1. Click on "Didn't receive a security code?"

2. From the two options, select "Voice" and wait for the callback.

3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.

 

TWS

1. Click on "Request new Security Code"

2. From the two options, select "Voice" and click on OK. Then wait for the callback.

 3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.

Note: Voice callback for the TWS is only available in the LATEST and BETA version.

 

IBKR Mobile - iOS

1. Click on "Request New Code"

2. From the two options, select "Voice" and wait for the callback.

 3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.

 

IBKR Mobile - Android

1. Click on "Request New Security Code"

2. From the two options, select "Voice" and wait for the callback.

 3. After selecting Voice, you should receive the callback within a minute. Please wait for the callback and be ready to write down the code that will be provided over the callback.

 

References:

 

IB Key Challenge / Response method and missing notifications

In case your smartphone is unable to receive IB Key notifications, you can still complete the login process using the IB Key Challenge/Response method, described on the following pages (according to your device operating system):

The same information applies to you if your phone has no Internet connectivity (you are in roaming, out of coverage, without an active mobile data plan, etc.)

If your smartphone is unable to receive IB Key notifications despite having Internet connectivity, we recommend you to perform the steps outlined in IBKB3234.

 

在其它手機上啟用了IB Key的情況下如何登錄移動IBKR

Background: 
本文主要面向已經在一個手機上激活了移動IBKR驗證、但另外還持有一個移動設備并且想在該移動設備上進行交易的客戶。
屬於這種情況的客戶可以在備用設備上登錄移動IBKR交易平台,用手機完成雙因素驗證程序。

 

為進行說明,本文中我們將釆用以下命名規則:

驗證設備:這是您激活了移動IBKR驗證(IB Key)的智能手機

交易設備:這是您想使用移動IBKR程序進行交易的設備。

 

程序

請根據您手機的操作系統點擊下方對應鏈接:

 

iOS

1. 交易設備上打開移動IBKR應用程序。在登錄界面輸入用戶名和密碼,點擊登錄
 圖 1
 
2. 點擊雙因素驗證 (圖 2)。屏幕會出現一條挑戰碼(圖 3
  圖 2                                                            圖 3
    
 
3.驗證設備上打開移動IBKR應用程序
 圖 4
 
4a.如果沒有自動登錄,點擊左上角的服務圖 5),然后點擊驗證圖 6)。
 圖 5                                                          圖 6
 
 
4b.如果已經登錄,點擊右下角的更多按鈕。然后向下滾動,點擊驗證
  圖 7

5.輸入在第2步中獲得的挑戰碼。然后點擊生成響應碼 圖 8)。提供安全驗證要素后(圖 9),您便會收到一條響應字符串(圖 10)。
圖 8                                                     圖 9                                                  圖 10
   

6. 交易設備上,將響應字符串輸入到“輸入響應碼“區域,然后點擊發送以最終完成驗證程序。
 圖 11

 

 

安卓

1. 交易設備上打開移動IBKR應用程序。在登錄界面輸入用戶名和密碼,點擊登錄
  圖 1
 
2. 點擊雙因素驗證 (圖 2)。  您會看到一條挑戰碼(圖 3
 圖 2                                                          圖 3
  
 
3.驗證設備上打開移動IBKR應用程序
 圖 4
 
4a.如果沒有自動登錄,點擊服務圖 5),然后點擊驗證圖 6)
 圖 5                                                            圖 6
   
 
4b.如果已經登錄,點擊菜單按鈕(圖 7),向下滾動,然后點擊驗證圖 8)。
  圖 7                                                          圖 8
  
 
5.輸入您移動IBKR的PIN碼以及您在第2步中獲得的挑戰碼,然后點擊生成響應碼圖 9)。屏幕上會顯示一條響應字符串(圖 10
  圖 9                                                         圖 10
  
 
6. 交易設備上,將響應字符串輸入到“輸入響應碼“區域,然后點擊登錄以最終完成驗證程序。
 圖 11
 


參考
  • 參見KB2260了解如何使用移動IBKR驗證的一般說明
  • 參見KB3073了解如何將IB Key / 移動IBKR驗證遷移到新手機的說明
  • 參見KB2748了解如何進行IB Key/移動IBKR驗證恢復的說明

 

I am not receiving text messages (SMS) from IBKR on my mobile phone

Background: 

Once your mobile phone number has been verified in the Client Portal, you should immediately be able to receive text messages (SMS) from IBKR directly to your mobile phone. This article will provide you with basic troubleshooting steps in case you are unable to receive such messages.

 

1. Activate the IBKR Mobile Authentication (IB Key) as 2-Factor security device

In order to be independent of wireless/phone carrier-related issues and have a steady delivery of all IBKR messages we recommend to activate the IBKR Mobile Authentication (IB Key) on your smartphone.

The smartphone authentication with IB Key provided by our IBKR Mobile app serves as a 2-Factor security device, thereby eliminating the need to receive authentication codes via SMS when logging in to your IBKR account. 

Our IBKR Mobile app is currently supported on smartphones running either Android or iOS operating system. The installation, activation, and operating instructions can be found here:

Android: KB2277
iOS: KB2278

 

2. Restart your phone:

Power your device down completely and turn it back on. Usually this should be sufficient for text messages to start coming through. 

Please note that in some cases, such as roaming outside of your carrier's coverage (when abroad) you might not receive all messages.

 

3. Use Voice callback

If you do not receive your login authentication code after restarting your phone, you may select 'Voice' instead. You will then receive your login authentication code via an automated callback. Further instructions on how to use Voice callback can be found in IBKB 3396.

 

4. Check whether your phone carrier is blocking the SMS from IBKR

Some phone carriers automatically block IBKR text messages, as they are wrongly recognized as spam or undesirable content. According to your region, those are the services you can contact to check if a SMS filter is in place for your phone number:

In the US:

In India:

In China:

  • Call your phone carrier directly to check whether they are blocking IBKR messages

 

References:

 

How to log in to IBKR Mobile when the IB Key is enabled on another phone

Background: 
This article is intended for clients who have activated the IBKR Mobile authentication on their smartphone and possess as well an additional mobile device, on which they desire to trade.
Clients with this setup will be able to log in to the IBKR Mobile trading platform on their secondary device, using their smartphone to complete the Two-Factor Authentication step.

 

For the purposes of this article, we will use the following naming convention:

Authentication device: this is the smartphone on which you activated the IBKR Mobile Authentication (IB Key)

Trading device: this is where you want to use IBKR Mobile app for trading.

 

Procedure

Please click on one of the link below according to your phone operating system:

 

Apple iOS

1. On your Trading device, launch the IBKR Mobile app. Enter your your credentials in the login screen and tap Log In
 Figure 1
 
2. Tap Two-Factor Authentication (Figure 2).  A Challenge code will be displayed (Figure 3)
  Figure 2                                                            Figure 3
    
 
3. On the Authentication device, launch the IBKR Mobile app
 Figure 4
 
4a. If you are not automatically logged in, tap Services (Figure 5) on the top left, then tap Authenticate (Figure 6).
 Figure 5                                                          Figure 6
 
 
4b. If you are already logged in, tap on the More button on the bottom right. Then, scroll down and tap on Authenticate
  Figure 7

5. Enter the Challenge code you obtained at point 2. Then tap Generate Response (Figure 8). Once you have provided your security element (Figure 9), you will receive a Response String (Figure 10).
  Figure 8                                                     Figure 9                                                  Figure 10
   

6. On your Trading device, enter the Response String into the "Enter response code" field and tap Send to finalize the authentication process.
 Figure 11

 

 

Android

1. On your Trading device, launch the IBKR Mobile app. Enter your your credentials in the login screen and tap Log In
  Figure 1
 
2. Tap on the option Two-Factor Authentication (Figure 2).  You will see a Challenge code (Figure 3)
 Figure 2                                                          Figure 3
  
 
3. On the Authentication device, launch the IBKR Mobile app
 Figure 4
 
4a. If you are not automatically logged in, tap Services (Figure 5) and then tap Authenticate (Figure 6).
 Figure 5                                                            Figure 6
   
 
4b. If you are already logged in, tap the Menu button (Figure 7), scroll down and tap Authenticate (Figure 8).
  Figure 7                                                          Figure 8
  
 
5. Enter your IBKR Mobile PIN and the Challenge code you obtained at point 2. Then tap Generate Response (Figure 9). A Response String will be displayed (Figure 10)
  Figure 9                                                         Figure 10
  
 
6. On your Trading device, enter the Response String in to the "Enter response code" field and then tap Log In to finalize the authentication process.
 Figure 11
 


References
  • See KB2260 for general instructions on how to use IBKR Mobile Authentication
  • See KB3073 for instructions on how to migrate the IB Key / IBKR Mobile authentication to a new smartphone
  • See KB2748 for instructions on how to perform the IB Key / IBKR Mobile authentication recovery

 

How to enable and use SMS as Two-Factor Authentication method

Overview: 

SMS as Two-Factor method is a quick and easy way to carry out your authentication tasks. This article explains how to set up your mobile phone number to receive authentication codes via SMS.

 

How to Enroll into SMS authentication

To enroll into SMS Two-Factor Authentication, you would need to have a verified mobile phone number on record. If the verification of your phone number was not completed during the account application, you can complete it at any time by following these steps:

  • Log in to Account Management.
  • From the side menu, click on Settings and then on User Settings. Click on the configuration gear correspondent to Mobile Number. If you are using the Classic Account Management, this section can be reached from the top menu Manage Account -> Account Information -> Details -> Profile, by clicking on the link "Modify"

  • Click on VERIFY
  • Open your phone's text messages app and you will find the SMS with the Confirm Code we sent you.
    NOTE: message delivery time may vary and in some circumstances it can take few minutes.
     
  • Enter the Confirm Code you have received into the Confirmation Number field, then click CONTINUE.
     
  • If the code has been accepted, a green check mark will appear in the column SMS Verified. Click CONTINUE to finalize the procedure.
  • If your user does not have an active SLS device, it will be automatically enrolled in SMS for Two-Factor Authentication shortly afterwards.

    Back to top


 

How to login using SMS authentication

Once SMS has been enabled as 2-Factor Authentication method, you will be able to use it in the following way:

  • Launch the management or trading platform you wish to log in to
  • Enter your username and password in the correspondent fields and click Login
     
  • You will then be prompted to enter the authentication code sent to you via SMS. Please open your phone's messages app and look for the message containing the code.

  • Enter the authentication code in the Security Code field present on the login screen, and then click on Login or OK
      


Back to top

 

IB TWS和IB Key整合為移動IBKR

概況

如何遷移賬戶使用者取決於您當前使用何種應用程序:

1. 您的智能手機僅用於交易(安裝了IB TWS)- 點擊此處
2. 您的智能手機僅用於驗證(安裝了IB Key) -  點擊此處
3. 您的智能手機既用於交易,也用於驗證(安裝了IB TWS和IB Key) - 點擊此處
4. 您的智能手機用於進行借記卡交易(安裝了IB Key) -  點擊此處
 

您是IB TWS用戶

您使用手機上的IB TWS交易,但您未使用IB Key。
1. 在首次打開應用程序時,您將看到以下新的主頁面。
圖1是iOS設備上的移動IBKR主頁面。圖2是安卓設備的版本。

  
圖 1                                                            圖 2

2. 點擊“交易”按鈕。
3. 應用程序的其它方面與您之前使用的一樣。
 

 

通過“交易”頁面訪問其它功能

如您希望使用移動IBKR的其它功能,比如驗證模塊或借記卡功能:

對於iOS設備(圖3)
1. 打開菜單上的“更多”(頁面右下角)。
2. 滾動到頁面底部。
對於安卓設備(圖4)
1. 打開“應用”菜單
2. 滾動到底部的App設置

   
圖3                                                                                          圖 4
 

您是IB Key使用者

激活

1. 打開移動IBKR并點擊“驗證”。
2. 應用程序會檢測設備上是否安裝了IB Key并提示您下一步如何操作 - 要么自動遷移(圖5),要么先更新、然后再自動遷移。
您也可選擇之后再手動遷移。

 
圖5                                                          圖6                                                          圖7

遷移完成后,如您嘗試運行獨立的IB Key應用 - 即您之前驗證過的IB Key - 您將看到以下界面(圖8)。


圖8

 

日常操作


A. 如您有網絡連接,則日常登錄沒有任何變化 - 系統會使用無縫驗證:
1. 在(TWS、賬戶管理、網頁交易者或移動IBKR)的相應區域內輸入您的登錄信息。點擊“登錄”。
2. 系統會向您的手機發送一條通知 - 點擊該通知。
3. 取決於您的設備,(在iOS設備上)將面部置於攝像頭前或在指紋傳感器上按壓指紋,或(在安卓設備上)輸入您的PIN碼。系統會自動登錄。


B. 如您沒有互聯網連接,您可通過驗證-響應的模式使用移動IBKR:
1. 在(TWS、賬戶管理、網頁交易者或移動IBKR)的相應區域內輸入您的登錄信息。點擊“登錄”。
2. 點擊“我沒有收到通知”。
3. 打開移動IBKR并點擊“驗證”。
4. 在您手機的“驗證碼”區域輸入登錄界面上顯示的值。點擊“生成”按鈕。
5. 在登錄界面的“響應字符串”區域輸入您智能手機應用顯示的值。點擊“登錄”。

 

您既是IB TWS的使用者,也是IB Key的使用者

1. 請先激活移動IBKR程序的“驗證”模塊(點擊此處)。
2. 點擊您新的移動IBKR應用主頁面上的“交易”按鈕登錄交易界面(點擊此處)。

 

您使用IB借記卡

1. 請先激活移動IBKR程序的“驗證”模塊(點擊此處)。
2. 在移動IBKR應用的主頁面上點擊“借記卡”按鈕。其它功能的使用和過去一樣

 

 

IB TWS and IB Key Merger into IBKR Mobile

OVERVIEW

The migration for your user depends upon your current use of the apps as follows:

1. Your Smartphone is solely used for trading (IB TWS installed) - Click Here
2. Your Smartphone is solely used for authentication (IB Key installed) -  Click Here
3. Your Smartphone is used for both trading and authentication (IB TWS and IB Key installed) - Click Here
4. Your Smartphone is used for Debit Card transactions (IB Key installed) -  Click Here
 

You are a user of IB TWS

You have been trading on your smartphone with IB TWS and you have not used IB Key.
1. Upon first launch of the application you will see the following new Home Screen.
Figure 1 is the Home Screen of IBKR Mobile for iOS devices. Figure 2 is the Android device version.

     
Figure 1                                                     Figure 2

2. Tap on the Trade button.
3. The rest of the application experience is identical to what you have already used in the past.
 

 

Access to the other functions from the Trading Screen

If you wish to access the other functions of the IBKR Mobile, such as the Authentication module or the
Debit Card functions:

For iOS (Figure 3)
1. Open the menu ‘More’ (lower right-hand corner of your screen).
2. Scroll to the very bottom of this page
For Android (Figure 4)
1. Open the Application menu
2. Scroll to the bottom section - App Settings

       

Figure 3

    

Figure 4
 

You are an IB Key user

Activation

1. Launch the IBKR Mobile and tap on Authentication.
2. The app will detect the installation of the IB Key and will suggest a course of action - either an
automated migration (Figure 5) on an update and then automated migration.
You can as well choose to manually migrate at a later point.

     
Figure 5                                                 Figure 6                                                 Figure 7

After the migration is completed, should you run the IB Key standalone application - the one you have
authenticated with in the past - you will see the following screen (Figure 8).


Figure 8

 

Daily Operation


A. Nothing changes in the daily login experience if you have an Internet connection - the Seamless
Authentication process will be used:
1. Enter your credentials in the corresponding fields (in the TWS, Account Management, WebTrader or
IBKR Mobile). Click on Login.
2. The system will send you a notification on your smartphone’s screen - tap on it.
3. Depending on your device, present your face to the camera or fingerprint on the sensor (iOS) or
enter your PIN code (Android). The system will the automatically proceed with the login.


B. If you have no Internet connection, you will use the IBKR Mobile in Challenge-Response mode:
1. Enter your credentials in the corresponding fields (in the TWS, Account Management, WebTrader or
IBKR Mobile). Click on ‘Login'.
2. Click on the link saying “I did not receive a notification”.
3. Launch the IBKR Mobile and tap on ‘Authentication’.
4. In the field Challenge of your smartphone application enter the values displayed on the Login
Screen. Tap the ‘Generate’ button.
5. Enter the values displayed by your smartphone app into the field Response string on the Login
Screen. Click ‘Login’.

 

You are a user of both IB TWS and IB Key

1. Please complete first the procedure for the activation of the Authentication module of the IBKR
Mobile app (Click Here).
2. Login to the trading screen by taping on the Trade button of the Home Screen in your new IBKR
Mobile app (Click Here).

 

You use an IB Debit Card

1. Please complete first the procedure for the activation of the Authentication module of the IBKR
Mobile app (Click Here).
2. On the Home Screen of the IBKR Mobile app tap on the Debit Card button. The rest of the experience
is identical to what you have already used in the past.

 

 

IB程序在安卓設備上的緩存維護

Background: 

該操作能解決多個問題,因為它能完全重置發生故障的IB程序。

 

對於安卓6.0(Marshmallow)及以上的操作系統

  1. 進入手機的設置菜單
  2. 在“手機”板塊下,選擇應用 MOVED TO... 應用管理
    Select Applications  Application Manager
     
  3. 向下滑動并選擇要重置的IB程序。
    Select IB apps
     
  4. 點擊存儲
    Select Storage
     
  5. 點擊刪除數據 MOVED TO... 刪除
    Clear IB app data  Confirm Delete cleared data
     
  6. 確認數據已刪除。
    Confirm data is cleared
     
  7. 點擊存儲旁的返回箭頭
    Presss back from storage
     
  8. 點擊權限
    (如尚未激活,則啟用電話存儲權限)
    Select app permissions  Enable Phone and Storage permissions
     
  9. 重啟手機
  10. 重新打開應用程序

 

 

對於安卓5.0(Lollipop)及之前版本的操作系統

  1. 進入手機的設置菜單
  2. 設備板塊下,選擇應用
    Select Apps
     
  3. 向下滑動并選擇要重置的IB程序。
    IB Apps
     
  4. 點擊刪除數據 MOVED TO... 確認
    Clear App data  Delete app data -> OK
     
  5. 確認數據已刪除
    Confirm Data cleared
     
  6. 重啟手機
  7. 重新打開應用程序


注:如果您已清空了緩存、手動調整了權限并重啟了安卓設備,但問題仍然存在,請聯系IB客戶服務獲取故障排除的進一步幫助。


相關文章:

  • 知識庫文章KB2277IB Key安卓概述
  • 知識庫文章KB2748在安卓上恢復IB Key的流程

 

移動IBKR驗證(IB Key)的恢復

Background: 

下列情況下需釆用本文中介紹的恢復程序:

A) 您在同一台手機上重新安裝了移動IBKR應用程序
B) 您的手機操作系統進行了更新

 

操作程序:

要通過移動IBKR重新啟用IB Key驗證,請根據您手機的操作系統點擊下方對應鏈接

 

iOS

  1. 打開移動IBKR應用程序。程序會詢問您是否恢復設置。點擊
  2. 系統會根據您手機的硬件功能,提示您提供最初用來保護程序的安全要素(指紋、Face ID、PIN碼)。請根據屏幕提示操作
  3. 重新激活順利完成后,您會看到一條確認消息。點擊完成以最終完成該程序

 回到頂部

 

 

安卓

  1. 打開移動IBKR應用程序。程序會詢問您是否恢復設置。點擊恢復設置
  2. 閱讀恢復指南,然后點擊繼續
  3. 輸入用戶名和密碼,然后點擊初始化恢復
  4. 您會收到一條包含有激活碼的短信(SMS)。將其輸入到激活碼對應框。 系統還會根據您手機的操作系統和硬件功能,提示您提供最初用來保護程序的安全要素(PIN碼、指紋)。完成后,點擊提交
  5. 重新激活順利完成后,您會看到一條確認消息。點擊完成以最終完成該程序
     

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參考
  • 參見KB2260了解如何使用移動IBKR驗證的一般說明
  • 參見KB3073了解如何將IB Key / 移動IBKR驗證遷移到新手機的說明
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