How to request a Digital Security Card+ (DSC+) replacement


The below steps are required in order to:

  • Replace a Digital Security Card+ which has been lost, stolen or has become inoperable
  • Request a Digital Security Card+ alongside your current security device (if you are a new or existing Client with equity above $500,000, or equivalent)

1. Notify IBKR Client Services- Contact IBKR Client Services to obtain a temporary account access. This service can only be provided via telephone and requires the identity of the account holder to be verified, as detailed in KB70.

2. Obtain an Online Security Code Card - Activate an Online Security Code Card, which offers enhanced protection and full Client Portal functionality for an extended period of 21 days. Please consult KB1873 should you need guidance for this specific step.

3. Request the DSC+ replacement - Once you have completed the Online Security Code Card activation, please remain in the Secure Login System section of the Client Portal and order your replacement DSC.


Request a DSC+

1. Click on the button Request Physical Device.

2. The shipping address will be shown in the device information screen. If your address is outdated or invalid, you can amend it by clicking on Change Address and following the on-screen instructions. If you do not need to update your address, please proceed to step 3.

3. Enter a four-digit Soft PIN1 for your DSC+. Please make sure to remember the PIN you are typing since it will be necessary to activate and to operate your device. When applicable and desired, you may change the account on which the 20 USD deposit will be kept on hold2.  Complete this step by clicking on Continue.

4. The system will show you a summary of your selection. Please make sure the information displayed is correct. Should you need to perform changes, click on the white Back button under the information field (not your browser back button), otherwise submit the request by clicking on Continue.

5. You will receive a final confirmation containing the estimated shipment date3. Click on Ok to finalize the procedure.


1. For PIN guidelines, please consult KB2269.

2. The Security token and the shipment are both free of charge. Nevertheless, when you order your device, we will freeze a small amount of your funds (20 USD).  If your device is lost, intentionally damaged, stolen or if you close your account without returning it to IBKR, we will use that amount as a compensation for the loss of the hardware. In any other case, the hold will be released once your device has been returned to IBKR. More details on KB1861.

3. For security reasons, the replacement device is set to auto-activate within three weeks from the shipment date. IBKR will notify you when the auto-activation is approaching and when it is imminent.


  • See KB1131 for an overview of the Secure Login System
  • See KB2636 for information and procedures related to Security Devices
  • See KB2481 for instructions about sharing the Security Login Device between two or more users
  • See KB2545 for instructions on how to opt back in to the Secure Login System
  • See KB975 for instructions on how to return your security device to IBKR
  • See KB2260 for instructions on activating the IB Key authentication via IBKR Mobile
  • See KB2895 for information about Multiple 2Factor System (M2FS)
  • See KB1861 for information about charges or expenses associated with the security devices
  • See KB69 for information about Temporary passcode validity


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JASDEC Registration Information

Share trading in the Japanese market is cleared by JASDEC (Japan Securities Depository Center, Inc.). Most dividends and many corporate actions on shares are distributed directly by JASDEC to investor bank accounts and JASDEC registers shareholder information for this purpose. In order to trade shares via Interactive Brokers, we require the authorized JASDEC investor identification code. Please use the instructions below to provide name, address, and bank information in the required character format. This information will be transmitted securely to JASDEC which will validate the information and provide IB with the necessary authorization codes. As soon as we receive the JASDEC authorization (which may take up to a week), we will activate trading permissions on TSE shares and will notify you accordingly.

Instructions to provide information for getting JASDEC investor identification code:

  • Log into Account Management
  • If you do not already have an approved banking instruction, please add one by selecting the Funding menu. This should be the information needed to deposit dividends and other cash distributions directly to your chosen bank/account. Start by selecting Transfer and Pay followed by Transfer Funds. Choose your Transaction Type (Withdrawal)Currency (Japanese Yen), and Method (Zengin Wire). Keep Amount blank and enter all required information on the page. For Bank and Branch Code, please enter your 4 digit bank code and 3 digit branch code without a space (Eg. 0001001) and click on Continue button to complete confirmation step.
  • Select the Support section from the left of the screen in Account Management and further select the JASDEC icon.
  • Enter your name and address information in the particular character format as specified on the screens.


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For detailed information on how to create What-if scenarios please refer to the TWS Online User's Guide.



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For detailed information please refer to the TWS Online User's Guide.


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Click here to view: IB's Risk Navigator Session 2 - Custom Scenario

Click here to view: IB's Risk Navigator Session 3 - What-if Scenario

For detailed information please refer to the TWS Online Users Guide.



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