How to check and solve connectivity issues affecting the Trader Workstation (TWS)

Background: 

The Trader Workstation (TWS) software needs to connect to our gateways and market data servers in order to work properly. Connectivity issues affecting your local network or your Internet Service Provider network may negatively affect the TWS functionality. In this article we will indicate how to test your connectivity using an automated connectivity test web page.

 

How to test the connectivity using the automated "IB Connectivity Test" web page?

1) Click on this link: http://www.interactivebrokers.com/cgi-bin/conn_test.pl 

2) Please wait until all the tests have been completed and results have been displayed. If you see "Success" as outcome for all tests, your connectivity to IB Servers is reliable at the present moment. No additional connectivity troubleshooting or configuration should be needed.

3) If you see "Fail" as outcome for one or more test/s, please click on the link "Fail" itself in order to display the "IB Network Troubleshooting Guide". That section will help you conduct some manual tests to identify the cause of the failure.

Note for Corporative environments and Proxy server users: the automated "Connectivity Test" page may return misleading results in case your machine is accessing the Internet through a Proxy server. This usually happens if you are connected to a company network. If this is your case, we kindly ask you to contact your Network Administrator or your IT Team and ask them to perform a manual connectivity tests towards the destination servers indicated in the table on the top of the IB automated "Connectivity Test" web page itself. The manual connectivity test should be conducted using destination TCP ports 4000 and 4001. Should they prefer to have the server list in another format or should they need to set up the firewall / IP Management rules, you can forward them this page.

 

Allocation of Partial Fills

Title:

How are executions allocated when an order receives a partial fill because an insufficient quantity is available to complete the allocation of shares/contracts to sub-accounts?

 

Overview:

From time-to-time, one may experience an allocation order which is partially executed and is canceled prior to being completed (i.e. market closes, contract expires, halts due to news, prices move in an unfavorable direction, etc.). In such cases, IB determines which customers (who were originally included in the order group and/or profile) will receive the executed shares/contracts. The methodology used by IB to impartially determine who receives the shares/contacts in the event of a partial fill is described in this article.

 

Background:

Before placing an order CTAs and FAs are given the ability to predetermine the method by which an execution is to be allocated amongst client accounts. They can do so by first creating a group (i.e. ratio/percentage) or profile (i.e. specific amount) wherein a distinct number of shares/contracts are specified per client account (i.e. pre-trade allocation). These amounts can be prearranged based on certain account values including the clients’ Net Liquidation Total, Available Equity, etc., or indicated prior to the order execution using Ratios, Percentages, etc. Each group and/or profile is generally created with the assumption that the order will be executed in full. However, as we will see, this is not always the case. Therefore, we are providing examples that describe and demonstrate the process used to allocate partial executions with pre-defined groups and/or profiles and how the allocations are determined.

Here is the list of allocation methods with brief descriptions about how they work.

·         AvailableEquity
Use sub account’ available equality value as ratio. 

·         NetLiq
Use subaccount’ net liquidation value as ratio

·         EqualQuantity
Same ratio for each account

·         PctChange1:Portion of the allocation logic is in Trader Workstation (the initial calculation of the desired quantities per account).

·         Profile

The ratio is prescribed by the user

·         Inline Profile

The ratio is prescribed by the user.

·         Model1:
Roughly speaking, we use each account NLV in the model as the desired ratio. It is possible to dynamically add (invest) or remove (divest) accounts to/from a model, which can change allocation of the existing orders.

 

 

 

Basic Examples:

Details:

CTA/FA has 3-clients with a predefined profile titled “XYZ commodities” for orders of 50 contracts which (upon execution) are allocated as follows:

Account (A) = 25 contracts

Account (B) = 15 contracts

Account (C) = 10 contracts

 

Example #1:

CTA/FA creates a DAY order to buy 50 Sept 2016 XYZ future contracts and specifies “XYZ commodities” as the predefined allocation profile. Upon transmission at 10 am (ET) the order begins to execute2but in very small portions and over a very long period of time. At 2 pm (ET) the order is canceled prior to being executed in full. As a result, only a portion of the order is filled (i.e., 7 of the 50 contracts are filled or 14%). For each account the system initially allocates by rounding fractional amounts down to whole numbers:

 

Account (A) = 14% of 25 = 3.5 rounded down to 3

Account (B) = 14% of 15 = 2.1 rounded down to 2

Account (C) = 14% of 10 = 1.4 rounded down to 1

 

To Summarize:

A: initially receives 3 contracts, which is 3/25 of desired (fill ratio = 0.12)

B: initially receives 2 contracts, which is 2/15 of desired (fill ratio = 0.134)

C: initially receives 1 contract, which is 1/10 of desired (fill ratio = 0.10)

 

The system then allocates the next (and final) contract to an account with the smallest ratio (i.e. Account C which currently has a ratio of 0.10).

A: final allocation of 3 contracts, which is 3/25 of desired (fill ratio = 0.12)

B: final allocation of 2 contracts, which is 2/15 of desired (fill ratio = 0.134)

C: final allocation of 2 contract, which is 2/10 of desired (fill ratio = 0.20)

The execution(s) received have now been allocated in full.

 

Example #2:

CTA/FA creates a DAY order to buy 50 Sept 2016 XYZ future contracts and specifies “XYZ commodities” as the predefined allocation profile. Upon transmission at 11 am (ET) the order begins to be filled3 but in very small portions and over a very long period of time. At 1 pm (ET) the order is canceled prior being executed in full. As a result, only a portion of the order is executed (i.e., 5 of the 50 contracts are filled or 10%).For each account, the system initially allocates by rounding fractional amounts down to whole numbers:

 

Account (A) = 10% of 25 = 2.5 rounded down to 2

Account (B) = 10% of 15 = 1.5 rounded down to 1

Account (C) = 10% of 10 = 1 (no rounding necessary)

 

To Summarize:

A: initially receives 2 contracts, which is 2/25 of desired (fill ratio = 0.08)

B: initially receives 1 contract, which is 1/15 of desired (fill ratio = 0.067)

C: initially receives 1 contract, which is 1/10 of desired (fill ratio = 0.10)

The system then allocates the next (and final) contract to an account with the smallest ratio (i.e. to Account B which currently has a ratio of 0.067).

A: final allocation of 2 contracts, which is 2/25 of desired (fill ratio = 0.08)

B: final allocation of 2 contracts, which is 2/15 of desired (fill ratio = 0.134)

C: final allocation of 1 contract, which is 1/10 of desired (fill ratio = 0.10)

 

The execution(s) received have now been allocated in full.

Example #3:

CTA/FA creates a DAY order to buy 50 Sept 2016 XYZ future contracts and specifies “XYZ commodities” as the predefined allocation profile. Upon transmission at 11 am (ET) the order begins to be executed2  but in very small portions and over a very long period of time. At 12 pm (ET) the order is canceled prior to being executed in full. As a result, only a portion of the order is filled (i.e., 3 of the 50 contracts are filled or 6%). Normally the system initially allocates by rounding fractional amounts down to whole numbers, however for a fill size of less than 4 shares/contracts, IB first allocates based on the following random allocation methodology.

 

In this case, since the fill size is 3, we skip the rounding fractional amounts down.

 

For the first share/contract, all A, B and C have the same initial fill ratio and fill quantity, so we randomly pick an account and allocate this share/contract. The system randomly chose account A for allocation of the first share/contract.

 

To Summarize3:

A: initially receives 1 contract, which is 1/25 of desired (fill ratio = 0.04)

B: initially receives 0 contracts, which is 0/15 of desired (fill ratio = 0.00)

C: initially receives 0 contracts, which is 0/10 of desired (fill ratio = 0.00)

 

Next, the system will perform a random allocation amongst the remaining accounts (in this case accounts B & C, each with an equal probability) to determine who will receive the next share/contract.

 

The system randomly chose account B for allocation of the second share/contract.

A: 1 contract, which is 1/25 of desired (fill ratio = 0.04)

B: 1 contract, which is 1/15 of desired (fill ratio = 0.067)

C: 0 contracts, which is 0/10 of desired (fill ratio = 0.00)

 

The system then allocates the final [3] share/contract to an account(s) with the smallest ratio (i.e. Account C which currently has a ratio of 0.00).

A: final allocation of 1 contract, which is 1/25 of desired (fill ratio = 0.04)

B: final allocation of 1 contract, which is 1/15 of desired (fill ratio = 0.067)

C: final allocation of 1 contract, which is 1/10 of desired (fill ratio = 0.10)

 

The execution(s) received have now been allocated in full.

 

Available allocation Flags

Besides the allocation methods above, user can choose the following flags, which also influence the allocation:

·         Strict per-account allocation.
For the initially submitted order if one or more subaccounts are rejected by the credit checking, we reject the whole order.

·         “Close positions first”1.This is the default handling mode for all orders which close a position (whether or not they are also opening position on the other side or not). The calculation are slightly different and ensure that we do not start opening position for one account if another account still has a position to close, except in few more complex cases.


Other factor affects allocations:

1)      Mutual Fund: the allocation has two steps. The first execution report is received before market open. We allocate based onMonetaryValue for buy order and MonetaryValueShares for sell order. Later, when second execution report which has the NetAssetValue comes, we do the final allocation based on first allocation report.

2)      Allocate in Lot Size: if a user chooses (thru account config) to prefer whole-lot allocations for stocks, the calculations are more complex and will be described in the next version of this document.

3)      Combo allocation1: we allocate combo trades as a unit, resulting in slightly different calculations.

4)      Long/short split1: applied to orders for stocks, warrants or structured products. When allocating long sell orders, we only allocate to accounts which have long position: resulting in calculations being more complex.

5)      For non-guaranteed smart combo: we do allocation by each leg instead of combo.

6)      In case of trade bust or correction1: the allocations are adjusted using more complex logic.

7)      Account exclusion1: Some subaccounts could be excluded from allocation for the following reasons, no trading permission, employee restriction, broker restriction, RejectIfOpening, prop account restrictions, dynamic size violation, MoneyMarketRules restriction for mutual fund. We do not allocate to excluded accountsand we cancel the order after other accounts are filled. In case of partial restriction (e.g. account is permitted to close but not to open, or account has enough excess liquidity only for a portion of the desired position).

 

 

Footnotes:

1.        Details of these calculations will be included in the next revision of this document.

2.        To continue observing margin in each account on a real-time basis, IB allocates each trade immediately (behind the scenes) however from the CTA and/or FA (or client’s) point of view, the final distribution of the execution at an average price typically occurs when the trade is executed in full, is canceled or at the end of day (whichever happens first).

3.       If no account has a ratio greater than 1.0 or multiple accounts are tied in the final step (i.e. ratio = 0.00), the first step is skipped and allocation of the first share/contract is decided via step two (i.e. random allocation).

 

SEC Tick Size Pilot Program FAQs

Tick Size Pilot ("TSP" or "Pilot") Program:

Under the TSP Program,  if IB receives any order in a Pilot Security that does not conform to the designated pricing increment (e.g., a limit price in a $0.01 increment for a security designated as trading $0.05 increments), IB will REJECT that order, subject to limited exceptions. IB strongly encourages a thorough review of your software or your vendor’s software to understand the criteria for what causes an order in a Pilot Security to be rejected to permit you or your vendor to make changes to correctly handle orders in Test Group Pilot Securities.
 

FREQUENTLY ASKED QUESTIONS:

Q: What is the Tick Size Pilot?
A: On May 6, 2015 the SEC approved an amended TSP NMS Plan. The Pilot will be two years in length. Data collection for the Pilot began on April 4, 2016, 6 months prior to the implementation of the trading and quoting rules for the Pilot. Implementation of the trading and quoting rules for the Pilot will begin on October 3, 2016.

The Pilot will be conducted using a Control Group and three Test Groups where variations in quoting and trading rules exist between each group. Please see the TSP NMS Plan for additional information.

 

Q: Will the Pilot quoting and trading rules apply during regular market hours, pre-market hours and post market hours?
A: The Pilot rules apply during all operational hours (pre-market, regular hours, and post market hours trading).

 

Q: Will the Pilot quoting and trading rules apply to odd-lot and mixed-lot sizes?
A: Yes, the Pilot rules to all order sizes.

 

Q: Will orders in Control Group Securities be accepted in price increments of less than $0.05?
A: Yes, orders submitted in price increments of less than $0.05 will continue to be accepted in Control Group securities.

 

Q: Will orders in a Test Group 1, 2 or 3 Pilot Securities be accepted in price increments of less than $0.05?
A: No, unless covered by an exception, orders submitted in price increments of less than $0.05 will be rejected.

 

Q: Which Pilot Security Orders in Test Groups will Interactive Brokers accept at other than $0.05 increments?
        Midpoint orders with no explicitly stated limit price or impermissible offsets will be accepted
        VWAP orders which do not have an explicitly stated limit price or impermissible offsets will be accepted.
        Interactive Brokers will accept Exchange operated Retail Price Improvement orders as follows:
                  Test Group 1 in $0.001 price increments
                  Test Groups 2 and 3 in $0.005 price increments.

 

Q: Will there be any changes to the Opening / Closing processes on Exchanges?
A: Please refer to each of the exchange rules for details but in general there will be no changes to the Opening / Closing process. All orders entered and eligible to participate in Exchange Opening / Closing Cross will be accepted in increments of $0.05. The Exchanges will begin publishing all quotes in increments of $0.05; however, Net Order Imbalance Indicator prices may be published in increments of $0.025.

 

Q: What will happen to my GTC order that was placed prior to October 3rd in a Pilot Stock that was priced in impermissible tick increments?
A: Interactive Brokers will adjust outstanding limit and stop GTC orders in Pilot stocks in Test Groups that are not in permissible tick increments (e.g., a buy limit order at $5.01 will be adjusted to $5.00 and a sell limit at $5.01 adjusted to $5.05).

 

Q: What will happen to my GTC order placed after October 3rd that was placed and accepted in a nickel tick increment but the Pilot Stock moves from a Test Group to the Control Group which permits non-nickel increments?
A: The GTC order will automatically be able to be revised by the user in non-nickel increments on the date the Pilot stock moves from the Test Group to the Control Group. Similarly, if a stock gets added to Test Group due to a corporate action, IB will cancel the GTC order if it is priced in impermissible increments.

 

Q: Where can I find out more information?

A: See KB2752 or the FINRA website for additional details regarding the Pilot Program: http://www.finra.org/industry/tick-size-pilot-program

Locating Portfolio Page

The portfolio page allows you to view and montor your current portfolio at the individual position level, including psoition quantity, market value, current bid-ask and profit/loss. Instructions for locating the page vary by trading platform and are outlined below:

TWS Classic - First check to see if you have detached the page from the main window (an option provided by right clicking on the tab). If this is the case, the page will be open but hidden behind the main window. Minimize the main window by clicking on the minimize icon located in the upper-right hand corner of the screen. If you are able to then view the portfolio page and wish to reattach it, simply right click on the tab to open the menu and select the "Attach Page" option.

If the page is not detached, select the "Account Window" option from the top menu bar and then "Portfolio Window" menu option.

 

Mosiac - from the Montor window, click on the small + sign located to the right of any existing monitor tabs. Then select "Portfolio" and this page will reappear.

 

 

Additional Information Regarding the Use of Stop Orders

U.S. equity markets occasionally experience periods of extraordinary volatility and price dislocation. Sometimes these occurrences are prolonged and at other times they are of very short duration. Stop orders may play a role in contributing to downward price pressure and market volatility and may result in executions at prices very far from the trigger price. 

Investors may use stop sell orders to help protect a profit position in the event the price of a stock declines or to limit a loss. In addition, investors with a short position may use stop buy orders to help limit losses in the event of price increases. However, because stop orders, once triggered, become market orders, investors immediately face the same risks inherent with market orders – particularly during volatile market conditions when orders may be executed at prices materially above or below expected prices.
 
While stop orders may be a useful tool for investors to help monitor the price of their positions, stop orders are not without potential risks.  If you choose to trade using stop orders, please keep the following information in mind:
 
·         Stop prices are not guaranteed execution prices. A “stop order” becomes a “market order” when the “stop price” is reached and the resulting order is required to be executed fully and promptly at the current market price. Therefore, the price at which a stop order ultimately is executed may be very different from the investor’s “stop price.” Accordingly, while a customer may receive a prompt execution of a stop order that becomes a market order, during volatile market conditions, the execution price may be significantly different from the stop price, if the market is moving rapidly.
 
·         Stop orders may be triggered by a short-lived, dramatic price change. During periods of volatile market conditions, the price of a stock can move significantly in a short period of time and trigger an execution of a stop order (and the stock may later resume trading at its prior price level). Investors should understand that if their stop order is triggered under these circumstances, their order may be filled at an undesirable price, and the price may subsequently stabilize during the same trading day.
 
·         Sell stop orders may exacerbate price declines during times of extreme volatility. The activation of sell stop orders may add downward price pressure on a security. If triggered during a precipitous price decline, a sell stop order also is more likely to result in an execution well below the stop price.
 
·         Placing a “limit price” on a stop order may help manage some of these risks. A stop order with a “limit price” (a “stop limit” order) becomes a “limit order” when the stock reaches or exceeds the “stop price.” A “limit order” is an order to buy or sell a security for an amount no worse than a specific price (i.e., the “limit price”). By using a stop limit order instead of a regular stop order, a customer will receive additional certainty with respect to the price the customer receives for the stock. However, investors also should be aware that, because a sell order cannot be filled at a price that is lower (or a buy order for a price that is higher) than the limit price selected, there is the possibility that the order will not be filled at all. Customers should consider using limit orders in cases where they prioritize achieving a desired target price more than receiving an immediate execution irrespective of price.
 
·         The risks inherent in stop orders may be higher during illiquid market hours or around the open and close when markets may be more volatile. This may be of heightened importance for illiquid stocks, which may become even harder to sell at the then current price level and may experience added price dislocation during times of extraordinary market volatility. Customers should consider restricting the time of day during which a stop order may be triggered to prevent stop orders from activating during illiquid market hours or around the open and close when markets may be more volatile, and consider using other order types during these periods.
 
·         In light of the risks inherent in using stop orders, customers should carefully consider using other order types that may also be consistent with their trading needs.

Questionario relativo alla ricezione dei dati di mercato per sottoscrittori Non Professionali

Overview: 

Delucidazioni sulla compilazione del questionario per Non Professionali.

Background: 

L'NYSE e la maggior parte delle Borse valori statunitensi richiedono ai fornitori la conferma dello status di ciascun cliente per la ricezione dei dati di mercato prima di poter permettere loro di ricevere tali dati. In futuro il questionario per Non Professionali verrà utilizzato per identificare e confermare lo status di tutti i sottoscrittori per la ricezione dei dati di mercato. Secondo i requisiti della Borsa valori, lo status predefinito per la ricezione dei dati di mercato sarà quello di Professionale, a meno che non venga confermato lo status di Non Professionale del cliente. Tale procedura serve a proteggere e mantenere il corretto status di tutti i nuovi sottoscrittori per la ricezione dei dati di mercato. Per una guida rapida in merito alla definizione di Non Professionale, si prega di fare riferimento all'articolo ibkb.interactivebrokers.com/article/2369.

È necessario rispondere a tutte le domande del questionario per essere classificati come Non Professionali. Le Borse valori richiedono la conferma della prova dello status di Non Professionale; di conseguenza, nel caso in cui il questionario per Non Professionali sia incompleto o poco chiaro, verrà assegnata la classificazione di Professionale fino alla conferma del proprio status corretto. 

In caso di modifica dello status, si prega di contattare l'helpdesk.

Spiegazione delle domande:

1)    Fini commerciali ed economici

a)    Riceve informazioni finanziarie (compresi notizie e dati sui prezzi relativi a titoli, commodity e altri strumenti finanziari) per la sua, o qualsiasi altra, entità commerciale?

Spiegazione: la domanda chiede se attualmente si ricevono e utilizzano dati di mercato per l'utilizzo a nome di una società o altra organizzazione a prescindere dall'uso personale dei dati sul proprio conto.

b)    Effettua trading su titoli, commodity o forex a beneficio di una società di capitali, società di persone, trust professionale, club d'investimento professionale o altra entità?

Spiegazione: la domanda chiede se attualmente si effettua trading esclusivamente per proprio conto o per conto di un'organizzazione (S.r.l., Ltd., LLC, GmbH, Soc., Co., LLP, Corp.)?

c)    Ha siglato un accordo per (a) dividere i profitti della sua attività di trading o (b) ricevere compenso per la sua attività di trading?

Spiegazione: la domanda chiede se attualmente si riceve compenso per effettuare trading o si dividono i profitti derivanti dalla propria attività di trading con terzi (entità o persona fisica).

d)    Riceve benefit quali, per esempio, spazi e attrezzature per l'ufficio, o altri tipi di vantaggi, in cambio della sua attività di trading o del suo lavoro in qualità di consulente finanziario per un'altra persona fisica, società o entità commerciale?

Spiegazione: la domanda chiede se attualmente si riceve una qualunque forma di compenso da parte di terzi per la propria attività di trading, non necessariamente sotto forma di pagamento in denaro.

2)    Agire in veste di

a)    Attualmente agisce in una qualunque veste di consulente o intermediario finanziario?

Spiegazione: la domanda chiede se attualmente si riceve compenso per la gestione di asset di terzi oppure per la consulenza offerta a terzi circa le modalità di gestione dei relativi asset.

b)    È impegnato in veste di gestore di fondi per titoli, commodity o forex?         
 

Spiegazione: la domanda chiede se attualmente si riceve compenso per la gestione di titoli, commodity o forex.

c)     Sta utilizzando queste informazioni finanziarie in veste professionale o per la gestione degli attivi della/del sua/suo società/datore di lavoro?

Spiegazione: la domanda chiede se attualmente si stanno utilizzando in qualche modo dati a fini commerciali per la specifica gestione degli asset della propria società o del proprio datore di lavoro?

d)    Utilizza il capitale di una qualunque altra persona fisica o entità nella conduzione della sua attività di trading?

Spiegazione: la domanda chiede se il proprio conto comprende asset di altre entità oltre ai propri.

3)    Distribuzione, ripubblicazione o fornitura di dati a terzi

a)    Distribuisce, ridistribuisce, pubblica, rende disponibili o fornisce, in qualunque modo, a terzi un qualunque tipo di informazioni finanziarie relative al servizio?

Spiegazione: la domanda chiede se si inviano dati dai noi ricevuti di qualunque tipo, genere o sorta a terzi.

4)    Trader professionale qualificato di titoli/future

a)    È attualmente registato o qualificato come trader professionale di titoli presso una qualunque agenzia di sicurezza, o presso un qualunque mercato dei contratti commodity o future, o come consulente di investimento presso una qualunque Borsa valori, autorità di regolamentazione, associazione professionale o ente professionale riconosciuto nazionale o statale? i, ii
SÌ☐             NO☐

i) Di seguito alcuni esempi di enti di regolamentazione:

  • La Securities and Exchange Commission (SEC) degli Stati Uniti
  • La Commodities Futures Trading Commission (CFTC) degli Stati Uniti
  • La Financial Service Authority (FSA) del Regno Unito
  • La Japanese Financial Service Agency (JFSA) del Giappone

ii) Di seguito alcuni esempi di organismi di autoregolamentazione:

  • Il New York Stock Exchange (NYSE) degli Stati Uniti
  • La Financial Industry Regulatory Authority (FINRA) degli Stati Uniti
  • La VQF svizzera

Le diamo il benvenuto in Interactive Brokers

Overview: 

Una volta finanziato e approvato il proprio conto è possibile iniziare la propria attività di trading. Le informazioni di seguito indicate permettono di muovere i primi passi in qualità di nuovo cliente Interactive Brokers.

  1. Il proprio denaro
  2. Configurare il proprio conto per l'attività di trading
  3. Come effettuare trading
  4. Negoziare in tutto il mondo
  5. Cinque punti per ampliare la propria esperienza IB

 

 

1. Il proprio denaro
Versamenti e prelievi Informazioni generali. Tutte le transazioni sono amministrate tramite il sistema sicuro di Gestione conto
Versamenti
Innanzitutto, è necessario creare una notifica di versamento tramite Gestione conto > Finanziamento > Trasferimento fondi > Tipo di transazione: “Versamento” Come creare una notifica di versamento. Il secondo passaggio consiste nell'istruire la propria banca in merito al bonifico da emettere utilizzando i dettagli bancari forniti nella propria notifica di versamento.
Prelievi
È necessario creare le istruzioni di prelievo tramite il sitema sicuro di Gestione conto > Finanziamento > Trasferimento fondi > Tipo di transazione: "Prelievo" Come creare istruzioni di prelievo
Qualora si inoltrino istruzioni per un prelievo superiore ai limiti di prelievo previsti, questo verrà considerato un prelievo eccezionale e, di conseguenza, sarà necessario collegare il titolare del conto bancario al conto IB. Se il conto bancario ricevente è stato utilizzato per un versamento, il prelievo verrà processato; altrimenti, sarà necessario rivolgersi all'assistenza clienti e fornire la documentazione necessaria.
Risoluzione delle problematiche
Versamenti: se la propria banca ha inviato il denaro ma l'accredito dello stesso non è visualizzabile sul proprio conto IB. Possibili motivazioni:
a) Il trasferimento di fondi richiede circa 1-4 giorni lavorativi
b) Notifica di versamento mancante. È necessario crearla tramite il proprio sistema Gestione conto e inviare un ticket all'Assistenza clienti
c) Dettagli di modifica mancanti. Il proprio nome o il numero del conto IB non figura nei dettagli del trasferimento. È necessario contattare la propria banca per richiedere tutti i dettagli della modifica.
d) Gli ACH avviati presso IB prevedono un limite di 100K USD in un periodo di 7 giorni lavorativi. Qualora si apra un conto a margine di portafoglio con requisito iniziale di 110K, il bonifico bancario potrebbe rappresentare la soluzione di versamento migliore per ridurre i tempi di attesa relativi alla prima delle proprie transazioni. Qualora si selezioni l'opzione ACH, sarà necessario un tempo di attesa di circa due settimane oppure un declassamento temporaneo del conto a RegT.
Prelievi: se è stato richiesto un prelievo ma l'accredito del denaro non è visualizzabile sul proprio conto bancario. Possibili motivazioni:
a) Il trasferimento di fondi richiede circa 1-4 giorni lavorativi
b) Rifiutato. Oltre la soglia massima consentita per il prelievo. Si prega di controllare il saldo del proprio conto. Si prega di notare che, in base ai requisiti regolamentari, una volta versati i fondi, è previsto un periodo di attesa di tre giorni prima di poter procedere con il prelievo degli stessi.
c) La propria banca ha respinto i fondi. Probabilmente a causa della mancata corrispondenza tra il conto bancario ricevente e quello emittente.

 

2. Configurare il proprio conto per l'attività di trading
Differenza tra Conti cash e Conti a margine: se si sceglie l'applicazione FastTrack, il proprio conto diverrà automaticamente un conto cash con i permessi per le azioni statunitensi. Se si desidera beneficiare dell'effetto leva e negoziare a margine, si prega di consultare le presenti informazioni relative alla promozione del conto a conto a margine RegT
Permessi di trading
Per poter negoziare una particolare categoria di prodotti in un determinato Paese, è necessario ottenere i necessari permessi di trading tramite Gestione conto. Si prega di notare che i permessi di trading sono gratuiti. Tuttavia, potrebbe essere necessario dover firmare le informative sui rischi richieste dalle autorità di regolamentazione locali. Come richiedere i permessi di trading
Dati di mercato
Se si desidera disporre di dati di mercato in tempo reale per un particolare prodotto/mercato, è necessaria la sottoscrizione a un pacchetto dati di mercato addebitato dalla Borsa valori. Come effettuare la sottoscrizione ai dati di mercato
L'assistente dati di mercato fornisce assistenza nella scelta del pacchetto più adatto. Si prega di guardare questo Video che ne spiega il funzionamento.
I clienti hanno la possibilità di ricevere gratuitamente un pacchetto con dati di mercato differiti cliccando sul pulsante Dati di mercato differiti dalla riga di un ticker privo di sottoscrizione.
Conti per consulenti
Si consiglia di consultare rapidamente la guida utente primi passi per i consulenti per comprendere come aggiungere altri utenti al proprio conto consulente e assegnare loro l'accesso e molto altro ancora.

 

3. Come effettuare trading
Trader's University è lo spazio che permette di apprendere come utilizzare le nostre piattaforme. Qui è possibile trovare i nostri webinar dal vivo e registrati in 10 lingue diverse, oltre a tour e documentazione relativa alle nostre varie piattaforme di trading.
Trader Workstation (TWS)
I trader che necessitano di strumenti di investimento più sofisticati possono usufruire della nostra interfaccia progettata dai market maker, Trader Workstation (TWS), che permette di ottimizzare la velocità e l'efficienza di trading grazie a un'interfaccia di lavoro intuitiva, supporto su oltre 60 tipologie di ordine, strumenti di investimento specifici per tutte le strategie di trading, saldi contabili e monitoraggio della propria attività. L'offerta comprende due modelli:
TWS Mosaic: utilizzo intuitivo, facile accesso al trading, gestione degli ordini, liste prezzi e grafici, il tutto in un'unica finestra, oppure
TWS classica: gestione degli ordini avanzata per quei trader che necessitano di strumenti e algoritmi più avanzati.
Descrizione e informazioni generali / Guida rapida / Guida utente
Tour interattivi: Concetti base di TWS / Configurazione di TWS / TWS Mosaic
Come effettuare una transazione:  Video su TWS classica / Video su Mosaic
Strumenti di trading: Descrizione e informazioni generaliGuida utente
Requisiti: Installazione di Java per Windows / Installazione di Java per MAC / Necessaria l'apertura delle porte 4000 e 4001
Login a TWSDownload di TWS
WebTrader
Quei trader che preferiscono un'interfaccia semplice e lineare possono utilizzare il nostro WebTrader su base HTML, che semplifica la visualizzazione dei dati di mercato, l'invio degli ordini e il monitoraggio del proprio conto e delle proprie operazioni. L'ultima versione di WebTrader è adatta a tutti i browser
Guida rapida / Guida utente di WebTrader
Introduzione: Video su WebTrader
Come effettuare una transazione: Video su WebTrader
Login a WebTrader
MobileTrader
Le nostre soluzioni mobili permettono di negoziare in mobilità con il proprio conto IB. Le applicazioni mobileTWS per iOS e mobileTWS per BlackBerry sono personalizzate per questi modelli più famosi, mentre la versione generica MobileTrader supporta la maggior parte degli altri dispositivi smartphone.
Descrizione e informazioni generali
Tipologie di ordini Tipologie di ordini disponibili e descrizione / Video / Tour / Guida utente
Paper Trading Descrizione e informazioni generali / Come ottenere un conto di Paper Trading
Una volta creato il proprio conto di paper trading, è possibile condividere i dati di mercato del proprio conto reale con il proprio conto di paper trading: Gestione conto > Gestione conto > Impostazioni > Paper trading

 
4. Negoziare in tutto il mondo
I conti IB sono in molteplici valute. Il proprio conto può detenere differenti valute allo stesso momento, al fine di poter negoziare molteplici prodotti in tutto il mondo da un unico conto.
Valuta di base
La propria valuta di base determina la conversione della valuta per i propri rendiconti e la valuta utilizzata per determinare i requisiti di margine. La valuta di base è determinata al momento dell'apertura del proprio conto. I clienti possono cambiare la propria valuta di base in ogni monento da Gestione conto.
Le valute non vengono automaticamente convertite nella valuta di base del cliente
La conversione valutaria deve essere effettuata manualmente dal cliente. In questo video è possibile apprendere come effettuare una conversione della valuta.
Per poter aprire una posizione denominata in una valuta non presente nel proprio conto, si hanno a disposizione due possibilità:
A) Conversione della valuta.
B) Prestito a margine IB. (Non disponibile per i conti cash)
Si prega di accedere a questo corso che illustra i meccanismi delle transazioni in valuta estera.

 

5. Cinque punti per ampliare la propria conoscenza IB
1. Ricerca dei contratti
Qui è possibile trovare tutti i nostri prodotti, simboli e specifiche.
2. Knowledge Base IB
Il Knowledge Base è un archivio contenente termini del glossario, articoli esplicativi, suggerimenti e linee guida circa la risoluzione delle problematiche progettato per offrire supporto ai clienti IB nella gestione dei propri conti. È sufficiente digitare un termine nel pulsante di ricerca per ottenere la risposta desiderata.
3. Gestione conto
Mentre le nostre piettaforme di trading offrono accesso ai mercati, Gestione conto garantisce l'accesso al proprio conto IB. Tramite Gestione conto è possibile gestire le operazioni relative al propprio conto come, per esempio, versamento o prelievo di fondi, visualizzare i propri rendiconti, modificare le sottoscrizioni ai dati di mercato e alle notizie, emendare i propri permessi di trading e verificare o modificare i propri dati personali.
Accedere a Gestione conto / Guida rapida di Gestione conto / Guida utente di Gestione conto
4. Sistema di accesso sicuro
Per fornire ai propri clienti il massimo livello di sicurezza online, Interactive Brokers ha messo a punto un Sistema di accesso sicuro (SLS) che sottopone l'accesso al proprio conto a un particolare tipo di autenticazione a due livelli. Il sistema di autenticazione a due livelli serve a confermare la propria identità al momento del login utilizzando due livelli di sicurezza: 1) Le informazioni in proprio possesso (la combinazione del proprio nome utente e della password); e 2) Il dispositivo in proprio possesso (un dispositivo di sicurezza creato da IB che genera un codice di sicurezza casuale monouso). Dato che la procedura di accesso al proprio conto richiede sia la conoscenza delle proprie credenziali (nome utente e password) sia il possesso fisico del dispositivo, la partecipazione al Sistema di accesso sicuro potenzialmente impedisce a qualunque persona non autorizzata di accedere al proprio conto.
Come attivare il proprio dispositivo di sicurezza / Come ottenere una carta codici di sicurezza / Come restituire il dispositivo di sicurezza
In caso di smarrimento della propria password o della propria carta codici di sicurezza, si prega di contattarci per richiedere assistenza immediata.
5. Relazioni e rendiconti
Di facile visualizzazione e personalizzazione, i nostri rendiconti e relazioni coprono tutti gli aspetti del proprio conto Interactive Brokers. Come visualizzare un Rendiconto attività

 

How to start multiple TWS sessions on Mac

Background: 

By default the Mac OsX does not allow the user to run multiple sessions of the same application but with the following workaround you can overcome this limitation for the Trader Workstation application.

 

  • In case you are fine with running slightly different versions of the TWS, please follow the instructions on Procedure 1

  • In case you absolutely want to run multiple session of the same TWS version, please follow the instructions on Procedure 2

 

Procedure 1

you can then use this procedure which is the most simple:

1) Open the web page www.ibkr.com

2) Go to the menu Technology --> TWS Software.

3) First download and install one of the auto-updating TWS versions (TWS LATEST or TWS according to your preference).

4) Once you have completed the installation, download and install one of the offline versions (OFFLINE TWS LATEST or OFFLINE TWS according to your preference).

5) You will then see on your Desktop two different Trader Workstation icons. You can use the first shortcut to start the first TWS session and the second one to start the additional one, as you can see on the screenshot below:

 

 

 

 

Procedure 2

1) Launch the first session of the Trader Workstation using the TWS icon present on your Desktop. If you still do not have any Trader Workstation icon, please go to the web page www.ibkr.com and click on the menu Technology -> TWS Software. Then download and install one of the TWS versions present there.

2) Open the Finder and click on Applications on the left side menu. Then select Utilities and then launch Terminal.

3) The Terminal will appear on the screen and will point to the home folder of your current Mac OsX user. Now please enter the commands listed below (as well displayed on the screenshot) on your Terminal. After each one, press ENTER on your keyboard.

cd Applications

cd Trader\ Workstation

open -n Trader\ Workstation.app

4) The login window for your second TWS session will then appear on your Desktop. You can now close the Terminal.

 

Note: the procedure above presumes that the TWS executable is located in the following path: users/yourusername/home/Applications/Trader Workstation/Trader Workstation.app

If at the time you installed the TWS, you selected to install it for all the users of your system, then the TWS executable will be located here:

/Applications/Trader Workstation/Trader Workstation.app

and therefore you would need to issue the following commands in the Terminal:

cd /Applications

open -n Trader\ Workstation.app

 

 

How to overcome the warning message "The signature of the file is corrupt or invalid"

Overview: 

This article describes how to overcome the warning message which you might receive when you download the Trader Workstation or IB Gateway installation packages.

Background: 

Since a Microsoft update has modified the signature validation mechanisms, the Trader Workstation and IB Gateway installation packages might be reported as having an invalid or corrupt signature, although their signature is indeed intact and absolutely valid.

If you are using Microsoft Edge as browser please follow all the steps below. If you are using any other browser start directly from point 3.

 

1. As soon as the installation package has been completely downloaded, you will notice on the bar at the bottom of your browser frame the warning message "The signature of the file tws-... is corrupt or invalid". Please click on the button View Downloads to open the DOWNLOADS panel. 

 

2. Right click on the filename and select Run anyway.

 

 

3. Once the installer has been launched, the SmartScreen filter will display an additional warning message. Click on the link More Info.

 

4. Now click the button Run Anyway to allow the file execution. The installation will then start.

How to install Java on a Linux computer

Overview: 
This article will walk you through the process of installing the official Oracle Java platform on your Linux machine.
 
Background: 
There are many Linux distributions available and many of them come with one or more Java platform/s pre-installed. In the vast majority of the cases the Java platform which comes pre-installed on a Linux machine is not the official Oracle Java, but another one such as OpenJKD or IBM Java. 
The Trader Workstation has been developed on the official Oracle Java platform and shows the most stable behavior and the best performances when run by the official Oracle Java process. Therefore we recommend to all the Linux users, who want to run the Trader Workstation, to install the official Oracle Java platform and set it as the preferred Java environment to be used by the operating system.
 

For the purpose of this guide, we will divide the Linux distributions nowadays available into three big families:

  1. APT based Linux distributions (Ubuntu, Mint) - those distributions use the Advanced Packaging Tool to fetch and install software packages in a semi-automatic way, resolving and taking care of dependencies. 
  2. RPM based Linux distributions (Suse, OpenSUSE, Red Hat, CentOS, Fedora, Oracle Linux) - those distributions allow the installation of software packages (.rpm files), which contain the binary files to be installed on the system and an integrated dependency checker script. The .rpm packages allow a simplified and smooth installation of software without requiring a deep knowledge of the system.
  3. Other Linux distributions  - those distributions may or may not use a specific package manager but all of them allow the installation of software using the source code package (.tar.gz) through a series of command to be issued on the Terminal.

 

How to install the official Oracle Java on APT based Linux distributions

The most simple way to install Java on Ubuntu or Mint is using the webupd8 repository. This method will install the latest version of JDK 8 and the JRE 8 browser plugin. The supported versions are: Ubuntu 15.04, 14.10, 14.04, 12.04 - Linux Mint 17.1, 17, 13

For details, please refer to: http://www.webupd8.org/2012/09/install-oracle-java-8-in-ubuntu-via-ppa.html

a. On your Linux machine, open the "Terminal". If you need help with accessing and using the Terminal, please refer to: https://help.ubuntu.com/community/UsingTheTerminal

b. Become root, by typing su on the Terminal and entering the super user password. Instead of becoming root, you can choose to use the sudo feature (which gives your user the root privileges for a single command). If you want to use sudo, just add sudo before each one of the commands you will enter in the Terminal. You will be requested to enter the sudo password.

c. Add the webupd8 repository by tiping add-apt-repository ppa:webupd8team/java Follow the instructions on the screen. You should be asked to press [ENTER] to continue. Once done, the repository will be added.

d. Type the command apt-get update

e. Enter the command: apt-get install oracle-java8-installer The process will download and install automatically the required packages along with their dependencies. Once the command has completed, the Oracle Java platform will be ready to be used.

Should you prefer to have control of all the phases of the installation, instead of relying on the APT facility, please refer to the instructions on this page: http://www.wikihow.com/Install-Oracle-Java-JRE-on-Ubuntu-Linux

 

How to install the official Oracle Java on RPM based Linux distributions

a. On your Linux machine, open the "Terminal". If you need help with accessing and using the Terminal, please refer to: https://help.ubuntu.com/community/UsingTheTerminal

b. Become root, by typing su on the Terminal and entering the super user password. Instead of becoming root, you can choose to use the sudo feature (which gives your user the root privileges for single commands). If you want to use sudo, just add sudo before each one of the commands you will enter in the Terminal. You will be requested to enter the sudo password.

c. Create the folder /usr/java by issuing the command mkdir /usr/java. If the directory already exists you will see a message indicating that. In this case you can proceed directly to point d.

d. Go to the page https://www.java.com/en/download/linux_manual.jsp

e. If you have a 32 bit system, download the file "Linux RPM" . If you have a 64 bit system, download the file "Linux64 RPM". In either case, please instruct your browser to save the file in the folder /usr/java or move the file to that foder once it has been downloaded.

f. Go back to the Terminal and move to the /usr/java folder by typing cd /usr/java

g. List the content of the folder by typing the command ls -la You should see the file you downloaded. It will be called jre-XuYY-linux-ARCH.rpm (where X is the Java family, YY the update number and ARCH will be i586 for 32 bit installer and x64 for 64 bit installer)

h.  Launch this command to perform the installation: rpm -ivh jre-XuYY-linux-ARCH.rpm  Obviously you need to use the real file name, for example jre-8u65-linux-x64.rpm

Once the installation has been performed, the Oracle Java should be ready to be used. Usually a system restart is not required on Linux machines. In case you see warning or error message/s during the installation, please check their content and search the Internet for possible solutions. Most of the time the warning/error messages maight refer to missing dependencies (this means that another package needs to be installed before you can install Java) or to unsufficient privileges (this means that you are launching the command with a regular user instead of "root"). If you cannot find the proper course of actions to overcome the issue, please refer to the support documentation or forums for your current Linux distribution.

 

How to install the official Oracle Java on other Linux distributions

If your Linux distribution does not support RPM or APT package managers, the installation of Oracle Java can be performed manually in this way:

a. On your Linux machine, open the "Terminal".

b. Become root, by typing su on the Terminal and entering the super user password. Instead of becoming root, you can choose to use the sudo feature (which gives your user the root privileges for single commands). If you want to use sudo, just add sudo before each one of the commands you will enter in the Terminal. You will be then required to enter the sudo password.

c. Create the folder /usr/java by issuing the command mkdir /usr/java. If the directory already exists you will see a message indicating that. In this case you can proceed directly to point d.

d. Go to the page https://www.java.com/en/download/linux_manual.jsp

e. If you have a 32 bit system, download the file "Linux" . If you have a 64 bit system, download the file "Linux x64". In either case, please instruct your browser to save the file in the folder /usr/java or move the file to that foder once it has been downloaded.

f. Go back to the Terminal and move to the /usr/java folder by typing cd /usr/java

g. List the content of the folder by typing the command ls -la You should see the file you downloaded. It will be called jre-XuYY-linux-ARCH.tar.gz (where X is the Java family, YY the update number and ARCH will be i586 for 32 bit installer and x64 for 64 bit installer)

h.  Launch this command to perform the installation: tar zxvf jre-XuYY-linux-ARCH.tar.gz  Obviously you need to use the real file name, for example jre-8u65-linux-x64.tar.gz

i. Once done, enter command ls -la You will see the folder /usr/java/jre1.X.0_YY (where X is the Java family, YY the update number)

l.  The Java executables are now present in the folder /usr/java/jre1.X.0_YY/bin 

m. Now check which is the symbolic link used by the system to access the java executables by entering the commands:

which java  - you will receive an output similar to this: /usr/bin/java  From now on we will refer to this path as javasympath.

which javac  - you will receive an output similar to this: /usr/bin/java  From now on we will refer to this path as javacsympath.

which javaws  - you will receive an output similar to this: /usr/bin/java  From now on we will refer to this path as javawssympath.

Unless your are launching the java applications using the full path (for example /usr/java/jre1.X.0_YY/bin/java ...), you would need to tell your system which java executables should be used when a generic java command is issued. In order to to this, you can either update your alternatives files (if your system supports them) or the symbolic links. Here below you can see the instructions, according to your system:

- If your system uses the alternatives files:

n.  Issue the following commands, paying attention to make the necessary substitutions .

update-alternatives --install javasympath java /usr/java/jre1.X.0_YY/bin/java 1

update-alternatives --install javacsympath javac /usr/java/jre1.X.0_YY/bin/javac 1

update-alternatives --install javawssympath javaws /usr/java/jre1.X.0_YY/bin/javaws 1

- If your system does not use the alternatives files:

n. Issue the following commands, paying attention to make the necessary substitutions .

ln -sf  /usr/java/jre1.X.0_YY/bin/java javasympath

ln -sf /usr/java/jre1.X.0_YY/bin/javac javacsympath

ln -sf /usr/java/jre1.X.0_YY/bin/javaws javawssympath

 

Syndicate content