How do I return my secure login device to Interactive Brokers ?

In the event you need to return* your secure log in device to Interactive Brokers (due to damage, breakage, account consolidation or closing purposes), please follow the instructions below:

  1. Download and print the Secure Login Device Return Form
  2. Complete the form and package it with your device 
  3. Mail your package to the applicable address below

For your protection, we strongly recommend using a padded envelope for your return, and a carrier that provides a tracking number (e.g., UPS, FedEx, DHL, or USPS Express Mail only) since you will be held liable for the token's return. Please allow 3 - 5 business days after shipment for your account to reflect the receipt by IBKR of the returned device. Please note delivery time can vary due to carrier delays.

*At this time the only devices that need to be returned are Digital Security Card+ with serial number IB3000xxx.

Additional Action For Replacement Returns
If this is a replacement return and not a closing of an account, please call our security support team, at the number below, to notify us of your defective device and we will provide you with a temporary security code allowing you to continue to access your account until you receive your new secure log in device. IBKR offers multiple device types, and the replacement considerations associated with each are outlined below:

For Digital Security Card+ (DSC+) Users:
If you are returning a Digital Security Card+ (Exhibit 1), and require a replacement device, you will need to log into Client Portal and request a new DSC+ (see here for directions.)

Exhibit 1

 Digital Security Card+ 

For Security Code Card Users:

These types of devices (Exhibit 4) do not need to be returned to IBKR and can be shredded and discarded. If you require a replacement device, we recommend activating the IB Key Authentication via IBKR Mobile (see here for directions.)

Exhibit 4

Security Code Card

 

Mailing Address and Contacts:

US / Canada
Europe
Mailing Address:
Interactive Brokers, LLC.
Attn: Token Return Department
3 Pickwick Plaza
Greenwich, CT 06830
USA

US Contact:
1 (877) 442-2757 (Toll free)
1 (312) 542-6901 (Direct dial)

Canadian Contact: 
1 (877) 745-4222 (Toll free)
1 (514) 847-3499 (Direct dial)
Mailing Address:
Interactive Brokers(U.K.)LTD.
Attn: Token Return Department
Gotthardstrasse 3
CH-6301 Zug
Switzerland


EU Contact:   
00800-42-276537 (Toll free)
+41-41-726-9500 (Direct dial)

Russia Contact:
8-800-100-8556 (Toll free)
+41-41-726-9506 (Pyсский)
Asia
Australia
Mailing Address:
Interactive Brokers, LLC.
Attn: Token Return Department
Suite 1512,
Two Pacific Place
88 Queensway Admiralty 
Hong Kong

Contact:
+852-2156-7907 (廣東話)
+86 (21) 6086 8586 (普通话)
Mailing Address:
Interactive Brokers, LLC.
Attn: Token Return Department
PO Box R229
Royal Exchange, NSW, 1225
Australia


Contact:
+61 (2) 8093-7300
Japan
Mailing Address:
Interactive Brokers Securities Japan, Inc.
Attn: Token Return Department
Kasumigaseki Building 25F,
2-5 Kasumigaskei 3 Chome, 
Chiyoda Ku, Tokyo 100-6025
Japan

Contact:
+81 (3) 4588 9710 Direct dial (English)
送り先:
インタラクティブ・ブローカーズ証券株式会社  
〒100-6025
東京都千代田区霞ヶ関3-2-5
霞ヶ関ビルディング25階
セキュリティデバイス部 
接触:
+81 (3) 4588 9700 直通 (日本語)

 

Account Closing
Access to Client Portal for the purpose of reviewing and/or printing activity statements and any tax forms is provided following the return of your device and closing of your account.  Once closed, you will be able to log in without the security device and will only need your existing user name and password.

Questions regarding security devices may be addressed to the security group at any phone number listed in the above table.
 
For information regarding replacement fees for security devices which are either lost, stolen, damaged or not returned upon account closing, please refer to KB1861.