IB Market Data Assistant

How to use the IB Market Data Assistant

Linking Accounts

Overview: 

Account linkage allows for individual account holders maintaining multiple existing accounts or seeking to open a new account the ability to group those accounts together.  In the case of a new account, linkage afffords the opportunity to open the account without having to complete a full application, with the account holder providing solely that additional information which is specific to the new account.  New account linkages are initiated either from the Account Management of the existing account (via Account Administration and then Create Additional Account menu options) or automatically when initiating a new application from the website. The following article outlines the steps for linking one or more existing accounts.

STEP 1

To consolidate accounts, the account holder should start by logging into Account Management with the user name of that account he/she wishes to consolidate all the other qualifying accounts to.  This will be the surviving user name and is restricted to that account which has the highest level security device if different devices are in place (if the account holder wishes to retain a user name which is not associated with the highest level security device they will need to share the highest level device of that user). Once logged in, the account holder should select the Account Administration and then Link Existing Account menu options (Exhibit 1). 

 Exhibit 1 

 

STEP 2

The next screen (Exhibit 2) will list the user names eligible for consolidation.  Note that there is no ability to consolidate a subset of the accounts. If a decision is made to consolidate, it must include all.  In addition, while an account holder may place the consolidation request at any time, the actual consolidation takes place as of the close of business each Friday.  If the account holder attempts to initiate the process from an account which has a user name they wish to retain but which does not maintain the highest level device, they will be provided the oportunity to share that highest level security device with this account (Exhibit 2a). To proceed, click on the Link Accounts button.

 

Exhibit 2

 

Exhibit 2a

STEP 3

 

The account holder will then be prompted to confirm the user name and password for the first user name to be consolidated (Exhibit 3) and will be prompted to repeat this confirmation an authentication step for each user name to be consolidated.

 

Exhibit 3

 

STEP 4

If your accounts maintain personal information (e.g., phone number, address, DOB), financial information or investment experience which differs between the accounts you will be presented with a screen which allows you to select the information on hand which is accurate and which will be updated to all accounts.

Exhibit 4

 

STEP 5

Once step 3 has been completed for all eligible user names the following screen (Exhibit 5) will be displayed which allows the user to cancel the consolidation request. Note that this screen will be displayed only up until the time that request has been processed as of the close of business on the Friday following entry. After that time, the consolidation becomes final and irrevocable and the linked user names disabled.  In addition, the cancellation option is provided solely when logging in with the surviving user name.  If the account holder logs into Account Management with one of the non-surviving user names and selects Link Existing Account menu option the screen view will be similar to that of Exhibit 6.  In addition, the status of your request will be shown as a Pending Request upon Account Management login until complete (Exhibit 7).

 

Exhibit 5

 

Exhibit 6 

 

 Exhibit 7 

 

IMPORTANT NOTES

* Once linked, account access to Account Management and the trading platform is accomplished using a single user name and password each of which will contain a drop-down window for selecting the account that the owner wishes to act upon.

* Consolidating accounts has no impact upon the Monthly Minimum Activity fee, that is, each account  ID is obligated to generate a minimum of USD 10, or equivalent, in commissions for a given month or be charged the difference.

* Account holders maintaining multiple security devices are required to consolidate to the user name associated with the highest level device.  The hierarchy of security devices from highest level to lowest level is as follows: Platinum, Gold, Alpine and Security Code card (Bingo).  If two or more user names have the device considered highest, the account holder may choose among those.  In the event the account holder wishes to retain a particular user name which is not associated with the highest level device, the account holder must initiate the link request by logging into that account and requesting that the higher level device be shared (Exhibit 2a).

Note that device sharing requests initiated prior to 5:00 PM ET will not take place the following day. Until that time login access will continue using the existing authentication process and devices. Also note that depending upon the timing of this request, the token share may take effect prior to the the linkage request (processed after the close of business each Friday).

* As market data subscriptions are billed at a session level (i.e., user name) and only a single TWS session can be open for any one user at a given time, account holders previously maintaining subscriptions for multiple users have the opportunity to consolidate subscriptions to a single user.  Account holders wishing to view multiple TWS sessions simultaneously may add additional users (subject to separate market data subscribtions). In addition, only those market data subscriptions already associated with the surviving user name will remain in effect following consolidation.  Account holders maintaining different subscriptions across multiple users are advised to review those subscriptions subject to cancellation in order to determine which they wish to resubscribe to under the surviving user name.  Also note that the market data subscriptions either terminated or initiated mid-month are subject to billing as if they were provided for the entire month (i.e., fees are not prorated).

Client Inquiry Mgmt System (CIMS) User Guide

 

 
 

 

 
 
 
Welcome to CIMS, the new Interactive Brokers Client Inquiry Management System. CIMS allows traders to submit questions directly to IB Customer Service and provides the following features:
  • every inquiry is assigned a case number ("ticket"). This reference number can be used to efficiently track the progress of the inquiry.
  • the real-time status of an inquiry is always available via an overview screen. You will know if the issue has been picked up by an IB service expert, which expert is handling your issue, and whether it is being addressed by our main help team or by a specialty team.
  • both customers and IB staff can refine or add information to the ticket, permitting easy clarifications or follow up to the original inquiry. In addition, customers can cancel or close tickets once the issue has been addressed giving them greater control.
  • History Overview of both open and completed inquiries
  • Fast Response: Tickets will be assigned to an IB representative usually within a few minutes and always within 2 hours during European and North American trading hours. During Asian trading hours, response times may be longer.
 
 
 
 
This screen presents an overview of all inquiries in a tabbed view. 
  1. Open tickets are presented in the default view with date/time of submission, a brief description of the question, the most recent response from IB staff, the name of the IB Expert handling the inquiry, and a status indicator.
  2. A second tab shows closed or resolved inquiries going back 1 month.  This allows customers to refer to the solutions or information provided by IB and save them on their computers in a document system of their choice (simple cut-and-paste). Status indicators allow customers to know at a glance where their inquiry is in the process.  A key for the meanings of the various states are provided at the bottom of the overview screen. Action buttons (edit/view, close, cancel) permit customers to manage their inquiries directly.  
  • Resolve/Close : use this when you are satisfied with the response provided by the IB service expert. This will move the ticket onto the "Closed" tab.  Please note that IB staff may also close a ticket if they feel the inquiry has been completely addressed.
  • Cancel Ticket https://www.interactivebrokers.com/cstools/webtkt/v3/images/actionCancel.gif: allows customers to retract an inquiry even if it has not yet been fully addressed.
  • Edit/View: customers can add additional information to an inquiry or respond back to an IB Expert's request for more detail.
 
 
 
  1. Click New Ticket in the menu bar. This will open a new window (you must allow pop-ups on your browser).
  2. Select the main Category and a SubCategory for the inquiry. The category will allow us to route your inquiry to the IB Expert who is specialized or is most experienced for your issue. We recommend choosing the category accurately to get the highest quality and speed of response.
  3. Enter a brief summary of the question.  This is the text you will see in the overview screen.
  4. Enter details about the problem as needed. Please be as specific and complete as possible (for example, exact dates/times, TWS version, etc) , as this will allow us to accurately research your inquiry to give you the best / fastest response.
  5. Click "Next".  This will take you to a confirmation screen that will allow you to review and submit your inquiry
  6. You will get a confirmation of receipt along with a ticket reference number.  Note this reference number (it is also viewable on the Overview Screen) and please use it in any follow up to your inquiry (for example, over chat or by phone).
  7. The inquiry will show in the Overview Screen with the status=New.
 
 
 
 
 
  1. On the Overview Screen, select the open ticket you wish to update, and click on the Edit icon at the end of the row.
  2. A new window will open showing the history of the "conversation" to date, along with a text entry box for the new information to be added.
  3. Click "Send" to submit. After some seconds, you will get a confirmation from IB that the update has been received by our system.
 
 
 
 
 
  1. On the Overview Screen, select the open ticket you wish to update, and click on the paperclip icon.
  2. A new window will open showing the history of the "conversation" to date, along with a text entry box to add information about the attachment(s). Below the text box there is a section called "Attach Files" with the possibility of adding 3 attachments. Click "Browse" to find the file to be attached. Please note the max upload size is 2Mb per file with a 6Mb cap for all files.
  3. Click "Send" to submit. After some seconds you will be fowarded to the preview ticket mode where the attached file(s) name will be visible in the comment section.
 
 
 
 
 
To Cancel an Existing Open Ticket:
  • Use this when your inquiry has been resolved outside of the IB CIMS environment (for example, an exchange access problem that has already been fixed). This will move the ticket to a "Closed" state (CLS) immediately and will inform IB staff that there is no further need to investigate the issue.
  1. Just click on the Cancel https://www.interactivebrokers.com/cstools/webtkt/v3/images/actionCancel.gificon on the appropriate ticket row. A confirmation page will be provided.
To Close/Resolve a Ticket
  • Use this when you have received a satisfactory answer to your inquiry. This will change the ticket state to "Closed" (CLS). We request that you close tickets as soon as possible once you are satisfied. IB Customer Service managers may close tickets in cases where the ticket appears to be fully answered but has not been closed by the customer.
  1. Just click on the Close icon on the appropriate ticket row. A confirmation page will be provided.
To Reopen a Ticket
  • The IB-Expert might close a ticket after responding if he/she believes the inquiry was fully and satisfactorily resolved. It may be the case thaat the Client does not agree that the question was properly answered so we provide a way to reopen recently closed tickets. Just click on the Re-Open link on the appropriate line of the overview page. The ticket status should show LV1 and the IB-Expert who handled the ticket will be notified.
  1. Just click on the "Reopen" link on the appropriate ticket row. A confirmation page will be provided.
 
 
 
 
 
There are a million possible questions and IB staff cannot possibly know all answers to all the possible questions equally well. Proper selection of the Category for your inquiry will allow IB to assign the best qualified Expert to your inquiry. It may take a few seconds more to find the right Category/SubCategory combination but this small time investment will be rewarded by a faster and higher quality response.
 
 
 
 
Customers can provide feedback to IB management regarding their service experience. Feedback surveys consist of four questions relating to overall experience, quality and speed of answer and courtesy which you are asked to rate.  Respondents also have the option to submit free form comments requesting additional follow-up or in recognition of exemplary service.  Feedback surveys are made available immediately upon closure of a chat session or webticket and are periodically sent via email following a telephone inquiry. While all surveys are not responded to, each is reviewed by our Quality Assurance team as a means of improving the overall quality of our service.

 

Setting Communication Preferences

As a convenience for customers who wish to monitor the receipt and content of communications delivered to their Message Center, IB will periodically scan your Message Center for communications which have not yet been read and send an email notifying you of them.  The frequency of these emails depends upon the  priority level of your unread communications, with a notification frequency set to hourly in the case of 'High' priority communications, once every 6 hours where the priority is 'Normal' and once every 12 hours where the priority is 'Low'.

In addition, customers may set their preference for the manner in which the content of these communications is displayed in the email.  The two preference settings available are Secure and Non-Secure: 

1. Secure - under the Secure setting the contents of the communication will not be provided in the body of the email.  The email will simply serve as a notice that the contents of the communication are available for viewing upon log into your Message Center within the secure Account Management application. 

2. Non-Secure - under the Non-Secure setting the full contents of the communication will be provided in the body of the email. While this doesn't require that you log into your Message Center to read the communication, in the event the communication is a response to an Inquiry Ticket you've initiated and you wish to provide a follow-up response, you will need to log in to post that response.

 

HOW TO CHANGE YOUR PREFERENCES

As commercial email is considered a form of communication which is inherently vulnerable to hacking, the default delivery preferences for all communications is set to Secure.  If you wish to change your delivery preferences, you may do so by first logging into Account Management and selecting the tab labeled Support and then Message Cente.  From the Message Center, click on the Preferences link located in the upper right hand corner of the screen (circled in red below).

A Message Preferences window will open which provides you the ability to specify by message type (e.g., Ticket Inquiries/Responses, General Notices, etc.) your subscription election (note that certain message types require subscription) and the available Delivery Modes by which you'd like messages sent. If a Delivery Mode of email has been selected for any message type, you will also be prompted to specify your Secure or Non-Secure delivery election to be applied to all emails regardless of message type.

 

2009 Gain/Loss Summary Worksheet: General Explanation

Important Note:  The Worksheet has been prepared using IRS guidelines for information purposes only.  It is not intended to replace any official IRS tax forms or schedules; and should not be regarded as an IRS Form Schedule D.

Interactive Broker's 2009 Gain/Loss Summary Worksheet ("Worksheet") provides the capital gains and losses for your account's year-end review.  Investors of a limited number of securities will find the pairing of 2009 sell trades useful.  Designed to aid with your year end reconciliation, the following securities and trades are included: Bonds, Equity Options, Fractional Shares, Index Futures*, Mutual Funds, Short Sale, T-Bills, Tender Offers, and WHIFITs.

A general explanation of the Worksheet is organized below by Parts, Columns, and Totals.

 *Only cash-settled

Worksheet Parts

The Worksheet is divided into two parts.  The period in which you held the position determines whether or not Short-Term or Long-Term applies. 

Part 1 - Short Term Capital Gains and Losses - Assets Held One Year or Less

Part 2 - Long Term Capital Gains and Losses - Assets Held More Than One Year

Worksheet Columns

Each section contains the following seven columns to identify your trades.

(a) Description of property (b) Date acquired (c) Date sold (d) Sales price (e) Cost or other basis (f) Gain or (loss) Codes

1.  (a) Description of property...shows the security symbol, name, quantity, and other information to identify the asset sold.

Example:  500 sh. DB - DEUTSCHE BANK AG-REGISTERED

2.  (b) Date acquired...shows the trade date of your security's purchase. 

Asset Transfers:  IB has entered the date supplied by you through Position Transfer Basis.  If an update was not received by year-end, then the asset transfer settlement date appears. See your monthly or annual summary for details. 

Short Sales:  The box is left blank if the closing trade has not been completed.  For short sales included on a prior year Worksheet or 1099-B, the code ADJ is entered.

3.  (c) Date sold...shows the trade date of your security's sale.

4.  (d) Sales price...shows the gross security sale price, net of commissions. 

Option Adjustments:  For exercised call options, the writer's sale proceeds have been increased by the amount received for the call. For exercised put options, the holder's sale proceeds have been reduced by the cost of the put. See IRS Pub. 550, page 57, for details.  For expired options, an amount of 0.00 is entered, followed by the Code "Ep".

5.  (e) Cost or other basis...shows the total price paid for your security, plus commissions.

Corporate Actions:  Adjustments have not been made for any stock splits or non-dividend distributions. See IRS Pub. 550, page 44, for details.

Mutual Funds:  IB does not use an average basis for mutual funds. The First In, First Out (FIFO) method is used.

Original Issue Discount:  The basis has not been increased by the amount of OID included in your income. See IRS Pub. 550, page 13, for details.

Option Adjustments: For exercised put options, the writer's basis has been increased by the amount received for the put.  For exercised call options, the holder's basis has been increased by the cost of the call. See IRS Pub. 550, page 57, for details.

6.  (f) Gain or (loss)...shows the calculation for each security using the tax execution methods First-In, First Out (FIFO), Last In, First Out (LIFO), or Maximize Losses (ML). 

Loss: Negative amounts are identified in parentheses.  For example, a loss of $2,000.00 displays as (2,000.00).

Tax Method:  If no code appears in the Codes column, then FIFO applies.  The other methods are noted by either LI = LIFO or ML = Maximize Losses.

7.  Codes...shows various trade designations, such as: corporate actions, asset transfers, or option assignments.

Codes and Meanings Table:  The last page of the Worksheet contains a table to identify each non-security symbol used.

Worksheet Totals

1. Subtotal adjustment from option assignment...shows the total amount of all sale proceeds increases or decreases made from option assignments to the assigned stock sale proceeds (see Cost or other basis details above). 

The adjustments, in accordance with IRS guidelines, are added or subtracted in order for the next Subtotal line to equal the amount reported by IB on the 1099-B, box 2.  Please keep in mind that IB does not report any option proceeds or adjustments to sales proceeds from assignments on the 1099s.

2.  Subtotal for stocks, bonds and T-bills...shows the total non-adjusted proceeds reported for each trade under column (d) Sales price for stocks, bonds, and T-bills only.  This amount should equal the 1099-B, box 2, amount. 

1099-B, box 2:  In general, this 1099 figure should equal the combined Parts 1 & 2 Subtotal for stocks, bonds and T-bills figure.

3.  Total...shows the combined proceeds for all trades under column (d) Sales price, including option sale proceeds.

Total Option Sale Proceeds:  Subtract the Total amount of column (d) from the Subtotal for stocks, bonds and T-bills of column (d) to obtain the total proceeds from all option sales.

 

Click here to go back to the main 2009 Worksheet article.

Note:  Securities classified by the IRS as IRC Section 1256 contracts are included on the Gain/Loss Worksheet for 1256 Contracts.

 


IRS Circular 230 Notice: These statements are provided for information purposes only, are not intended to constitute tax advice which may be relied upon to avoid penalties under any federal, state, local or other tax statutes or regulations, and do not resolve any tax issues in your favor.

 

What’s New for the 2009 Gain/Loss Summary Worksheet

 

 
Wash Sales – If you sold a stock or security at a loss, but re-purchased within 30 days the same or substantially the same security, the Worksheet identifies the sale using code “WS” (Disallowed loss from wash sale).
 
Social Security Number – For security purposes, the first 5 digits of the tax identification number have been removed.
 
Tax Basis Declaration – Two new tax basis methods, made available January 2009, help identify gain/loss methods for trades.  The optional methods Last In, First Out (LIFO) and Maximize Losses (ML) join the default First In, First Out (FIFO) on the Worksheet.
 

Select Gain/Loss Summary Worksheet: Considerations for details about the new features.

Click here to go back to the main 2009 Worksheet article.

 

 

 

IRS Circular 230 Notice: These statements are provided for information purposes only, are not intended to constitute tax advice which may be relied upon to avoid penalties under any federal, state, local or other tax statutes or regulations, and do not resolve any tax issues in your favor.

User Name and password management for the Voting Subscription feature

Overview: 

IB Voting provides several forums where clients can express their opinion and vote for their favorite commercial or freelance software tools, programming features and third-party tutors.  In addition, the Features Poll forum allows clients to submit suggestions for future technology and service enhancements and to vote and make comments on the suggestions provided by others.  While there's no assurance that any one suggestion will be enacted, those which generate the widest support via this system tend to receive the highest priority in our programming queue.

Background: 

To participate in a forum, clients must first establish a User Name and password combination unique from that established for Account Management and trading platform access.  To add, delete or modify a User name or password, you'll first need to log into Account Management and select the Manage Account then Security and then Voting Subscription menu options. From there enter a Voting User Name and password which differs from that which you use to log into your account.  Then enter your account User Name and password to confirm.

If you wish have forgotten your

Voting Subscription password and/or wish to reset your Voting Subscription User Name, you may do so through this same screen by re-entering your choices,

then entering your account User Name and password to confirm

and clicking on the Change button. As clients have the availability to self-manage their password in this manner there is no process in place to supply a forgotten password.

How do I determine which market data subscription is applicable for a given security?

IB provides account holders with a Market Data Assistant tool which assists in selecting the appropriate market data subscription service available for the security (stock, option or warrant) they wish to trade.  The search results show all exchanges upon which the product trades, the subscription offering and its monthly fee for both Professional and Non-Professional designated clients as well as the depth of market variations associated with each subscription.

To access, log into Account Management click on the Tools icon and then the IB Market Data Assistant link. From there you may search by entering any one of the following security product identifiers: Symbol, ISIN or CUSIP. Results may be further filtered by specifying the exchange, Professional or Non-Professional designation and/or the security's currency of denomination.

This tool may also be accessed through Account Management within the page where current market data subscriptions are displayed and where new election may be made. To view here, select the Trading Access and then Market Data Subscription menu options. A link to the Market Data Assistant tool is provided in the upper-right hand corner of this subscription page.

Glossary terms: 

Security considerations following SLS opt out

Account holders who have elected to opt out of IB's Secure Login System (SLS), and effectively relinquish the protections afforded by two factor authentication, are strongly encouraged to familiarize themselves with and utilize alternative best practice security measures, a number of which are discussed below. 

It's important to note that while none of these measures, on either an individual or collective basis, is deemed equivalent to the SLS in terms of protection and, in fact, are recommended as complementary measures, opting out of SLS serves to increase their relevance.

 

IP Restrictions:

One way to add protection or a level of security to your IB Trading account while not utilizing a Secure Login Device would be to setup IP restrictions.  By selecting this setting through Account Management you're telling Interactive Brokers that you only want access to your trading account(s) from a specified IP address, or a range of IP addresses. In addition, should you have multiple authorized traders for a given account, these restrictions can be set at the individual trader level. 

To implement IP restrictions you will need to log into Account Management using your security device and mouse-over the Manage Account menu then click on Security and then on IP Restrictions. This will take you to the "Manage IP Address Restrictions" screen. From there click on the Add IP Address Restriction button, select the trader user name from the drop-down list, enter the IP address from which you connect (xx.xx.xx.xx.xx.xx) and click on the Submit button. Note that any updates do not take effect immediately but rather the following business day.

To find the IP address of your PC please follow the below steps.  (Please note that the below will only give you the local PC address. If you are using any type of router in your home network please make sure you use your WAN IP address.   Any IP address that starts with 192.XXX.XXX.XXX is most likely your LAN IP, and not your WAN IP.  You can find your WAN IP by calling your ISP and asking them for it.)

  • Click on the Start button in the lower left hand corner f your screen;
  • Click on Run;
  • Type “cmd” in the Run box and then click enter on your keyboard.  An MS DOS Window will   open
  • Type “ipconfig” into the MS DOS Window and then click enter on your keyboard.  Your IP address will be displayed.

Important Notes:

The IP restriction feature is only intended where the IP address is static, or remains constant.  In certain instances your computer’s IP address may be assigned automatically and in a dynamic or changing manner by your network administrator or Internet Service Provider.  IB recommends that you confirm that your address is static prior to using this restriction feature.


While the use of the IP restriction feature will restrict access to the IP address(es) you specify, you must be aware it isn't 100% full proof against very advanced electronic thieves who know how to spoof, and or mask an IP Address. it should be noted that this feature alone will not necessarily prevent unauthorized access by any hacker having your user name and password along with the ability to ‘spoof’ your IP address.



Securing Your Network

  • Use a firewall making sure ports 4000 and 4001 are open for TWS access.
  • Never use a wireless session (WI-FI) which is unsecured or not operated by you. If the use of a unsecured network (e.g. public Wi-Fi hotspot) becomes necessary, do not log into any financial institution account you may have including your IB account.
  • When logging into the TWS, check the “Use SSL” box on the login screen.  By using SSL, or Secure Socket Layer, all information passed to and from your computer is protected using 128-bit encryption.  Note, however, that checking this box may cause you to experience minor performance impacts depending on the capabilities of your PC.
  • Use antivirus software to identify and eliminate viruses you may have downloaded to your computer accidentally.  As new viruses are constantly being created, you need to update your antivirus software regularly.
  • Use anti-spyware software to detect and remove spyware programs which can collect various types of personal information, monitor your browsing activity and interfere with the control of your computer.

 

If you have any other questions please feel free to contact IB's Technical Support center. 

How to Deposit Funds Via an Electronic Funds Transfer (EFT)

How to initiate a deposit via an Electronic Funds Transfer

For additional information on how to deposit funds to your Interactive Brokers account please visit the Funds and Banking section on our website

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