Account holders receiving the following message Order Barriers are supported only for CCP-simulated stops are attempting to enter an order that has attributes that are not supported and must be modified before the order can be accepted.
An order barrier is a setting (i.e. condition) associated with an order that says, when this barrier is reached trigger an order action. The order action may be triggering a trailing mit, or it may be changing the order type as with an adjustable stop. Exchanges do not support certain order types that contain barriers which are available in the TWS. When this is the case, IB will generally simulate these orders (ie: send only the order details to the exchange that they support and internally handle any order barriers that are not recognized by the exchange.)
Orders that cannot be simulated can only be configured with order barriers that are supported by that exchange. If a native order type is submitted with a barrier not supported by the exhange it will be rejected.
Please notify customer service of any such rejections through a web ticket so that we are able to review the details of the order being submitted and ensure that the issue is known. Please include the following information in the ticket so that we are able to identify the specific order in question;
Additional information regarding how to submit a Web Ticket can be found here.
Account holders receiving the following message "At the moment, orders for this contract are only accepted if they close or reduce open positions. Please contact customer service for assistance" will not be able to place orders that would open or increase positions in the specific security.
This restriction, referred to as a closing only restriction, may be applied for a number of reasons including the following;
Traders may request that the trading restriction be removed from the security in question by submitting a web ticket with the following information;
Once received, IB will review the request and determine whether or not removal of the restriction can be facilitated.
Additional information regarding how to submit a Web Ticket can be found here.
Account holders receiving the message Order price is not reasonable will have to modify the price associated with the order before it will be successfully submitted.
Account holders receiving the message Cannot verify reasonableness of order will have the option of overriding the message and transmitting the order.
The basis for the order reasonability rejections may vary but are all related to the order price relative to the current market. These reject messages are implemented as precautionary and are intended to prevent orders from being executed based on erroneous price submissions. Some scenarios that may cause these types of rejections are as follows;
Account holders receiving the message could not value contract at this time will be unable to successfully transmit an order for the product in question.
The basis for the rejection varies, however, all potential issues causing this are related to an inability of our automated systems to accurately determine a value for the contract based on real time data and credit management. Some scenarios that may cause this type of rejection are as follows;
Account holders receiving the following message 'Your account is restricted from placing orders at this time' are not allowed to place any opening or closing orders without prior assistance from the IB Trade Desk. Questions regarding this restriction should be addressed to the Trade Desk via Customer Service (see contact information link below).
Account holders receiving the following message 'Your account has been restricted to placing closing orders only' are limited to placing orders which serve to close or reduce existing positions (i.e., sell orders which close out or reduce existing long positions or buy orders which which close out or reduce existing short positions). The basis for this restriction varies and often involves pending documentation, compliance and/or risk issues. Regardless of its basis, the restriction affords account holders the ability to manage and reduce the market exposure of their positions while in effect. Questions regarding this restriction should be addressed to Customer Service (see contact information link below).
Order types which provide privacy by either hiding the entire order quantity (i.e., Hidden Orders) or allowing the display of only a specified portion of the submitted order quantity (i.e., Iceberg/Reserves) are not supported for all product types and venues.
Examples of venues for which Hidden and Iceberg/Reserve stock orders are not supported are Pink Sheet and OTCBB. Hidden or Iceberg/Reserve orders submitted to these venues will be rejected and will generate the following message: "Order quantity must be fully displayed for this instrument". Orders receiving this rejection message will require the removal of any hidden or display size attribute prior to resubmission.
Additional information regarding product types and venues for which these order types are supported is available through the links below:
Traders may only have 3 volatility based orders active in a single account at any given time.
Additional information regarding volatility orders can be found here.
The message "limit on concurrent pegged-to-stock and volatility orders exceeded" will appear when a trader has 3 working volatility orders and attempts to place a 4th. When this message appears, the first three submitted orders will not be affected and the 4th order will be rejected.
Traders may choose to cancel one of the three working orders in their account in order to be able to submit a new volatility order. The working quantity limitation cannot be overridden.
Back to TWS Rejection Messages
This message refers to orders which are transmitted that violate parameters established by the account holder through the configurable settings in the TWS. The account holder is able to establish Precautionary Settings in the TWS by navigating to the Order >> Configure Order Presets menu.
Note that this setting does not prevent orders from being submitted but rather controls when a warning message will appear indicating that the precautionary setting has been penetrated. Traders have the option to acknowledge this message and submit the order.
The Order >> Configure Order Presets menu will open up a window providing for the creation of price thresholds set in terms of percentage or the number of ticks outside of the NBBO (settings may also be defined in terms of share/contract quantity or total dollar value of trade). When an order violating the account holder's parameters is transmitted, it will be rejected and a TWS pop-up window will be displayed with the following warning message: "The price specified would violate the percentage constraint specified in the default order settings. Do you really want to submit this order".
Traders may click Yes to override this warning and submit the order or No to cancel it.
Back to TWS Rejection Messages
Please click on the use case below which best describes your login issue for guidance as to how to proceed:
I. No Access to Account Management or TWS
II. Partial Access (Account Management only)
III. Full Access to both Account Management and TWS
For security purposes, all requests for assistance with a User Name and/or password must be initiated via telephone and require prior verification of the caller’s identity. Click here for a list of IB’s regional Customer Service center contact numbers.
If you are temporarily without possession of your security device, interim access may be provided by contacting your regional Customer Service center via telephone where, once your identity has been verified, you will be provided with a temporary passcode.
This temporary passcode is a static alpha-numeric code which replaces the random code supplied by your security device and which will provide full access to both Account Management and the trading platforms for 2 days. Should a lengthier period of interim access be necessary and to obtain enhanced protection, it is recommended that you use the temporary passcode to log into Account Management and print out the on-line security card which will operate as a replacement to your security device for up to 3 weeks.
After the expiration of the temporary passcode or on-line security card, or if you regain possession of your security device beforehand, you will need to log into Account Management and select the menu option to re-activate your security device.
In the case of a lost or damaged security device, you will need to contact our Customer Service center to arrange for a replacement and to provide for interim access. As the time frame for shipping a replacement device may range form 3 to 14 days depending upon your country of residence, interim access is provided via an on-line security card. The on-line security card may be retrieved for printing or saving as an image to your desktop once a temporary passcode has been provided for Account Management access.
The temporary passcode is intended to provide full access to both Account Management and the trading platforms for a period of 2 days. After 2 days, the temporary passcode may no longer be used to access the trading platforms but may be used to access Account Management for an additional period of 10 days. The Account Management access, however, is limited solely for the purpose of printing or saving the on-line security card.
If your window of access to Account Management using the temporary passcode remains, you may print or save the on-line security card through which full access to both Account Management and the trading platforms is provided for a period of 21 days. If you are unable to log into Account Management, you will need to contact your regional Customer Service center for assistance.
The on-line security card is intended to provide full access to both Account Management and the trading platforms for a period of 21 days. This time frame, while limited, is intended to provide sufficient opportunity for the account holder to either regain possession of a temporarily unavailable security device or request and receive a replacement device.
If you are unable to log in using the on-line security card, you will need to contact your regional Customer Service center for assistance and to provide information as to the status of your permanent security device.
If your window of access to Account Management using the temporary passcode remains, you may print or save the on-line security card through which full access to both Account Management and the trading platforms is provided for a period of 21 days.
If you are unable to log into Account Management, you will need to contact your regional Customer Service center for assistance.
To activate either a replacement device or one which was temporarily unavailable and which required issuance of a temporary passcode, you will need to log into Account Management and select the reactivate security device menu option. Once reactivated, neither the temporary passcode nor on-line security card will remain operable.