The security of your assets and personal information is of utmost concern to IB and we are committed to taking the steps necessary to make certain that you are protected from the moment you open your account. A key component of protection is the Secure Login System (SLS), a login process which relies upon 2-factor authentication to prevent anyone from accessing or using your account, even if they know your User Name and password. Once SLS enrolled, your account can only be accessed through use of 2 security factors: 1) something you know (entry of your User Name and password combination); and 2) something you have (entry of a random code generated from a physical security device or Smartphone application).
IB offers a variety of SLS devices, with the technical design of each corresponding to the level of assets maintained (see KB1131). The following article provides an overview of the IB Key app, a 2-factor security application which can be installed directly onto your Smartphone.Back to top
The IB Key, is a program that you can install on your Smartphone and which operates as a security device, thereby eliminating the need to carry a separate physical device when logging into your IB account. In addition to the convenience of using a device which is trusted and routinely accessible, this app can be downloaded and activated in minutes, thereby eliminating the delays associated with the mailing of physical devices. Moreover, unlike in the case of physical devices, clients maintaining multiple accounts with distinct User Names may access all from the same IB Key app. The IB Key is made available to clients whose account equity is $1 million or below.Back to top
The IB Key currently works with devices using the Android and iOS operating systems. Installation, activation, and operating instructions can be found at the following links:
PLEASE NOTE: Activating the IB Key deactivates your older security token. Once you have activated the IB Key, you will no longer be able to log into ANY Interactive Brokers' systems without using the IB Key. If you wish to disable the IB Key and reactivate an older token, please contact Client Services.Back to top
Should I return my physical device after activating the IB Key?
No. Please keep the physical device safely stored, should you need to activate it at a later time.
I lost my pin. What do I do?
If you have forgotten your IB Key pin, please contact Client Services at one of the numbers found here.
I lost my phone. What do I do?
If you have lost your phone and require that the IB Key app be disabled, please contact Client Services at one of the numbers found here.
I am not receiving the SMS confirmation code. What do I do?
Some countries, most notably India, provide national "Do Not Call" or "Do Not Disturb" services to prevent telemarketing to mobile numbers. If you have an Indian phone number, or have explicitly requested your phone carrier to exclude you from public lists, you might need to contact your wireless carrier, and ask them for your account to be configured appropriately in order to receive SMS messages from Interactive Brokers.
Please note that the required steps will vary by country and mobile phone provider. It is best to contact your mobile phone provider if you have any questions regarding such "Do Not Disturb" services.
How much money can I withdraw using the IB Key?
The IB Key allows you to withdraw 200K USD per day and 600K USD in 5 Business Days.
To what accounts is the IB Key available?
The IB Key is currently available for accounts with equity up to USD 1,000,000. Accounts with equity greater than this amount, must be protected by a dedicated physical device.
Are there any limits on the PIN code I can use?
Your PIN can be alphanumeric and can contain special characters. Please click here for details on PIN guidelines.
Can I install the application on multiple devices at the same time?
Only ONE phone/device can be active at a time for use with your username.
Does my phone need an Internet connection for the app to work?
Can I add additional users to the same IB Key?
The IB Key supports an unlimited number of additional users with the same PIN.
What version of Android and iOS does the IB Key support?