This article describes how to install the Java environment necessary to run the standalone version of IB's Trader Workstation on Windows. Please note that users of the browser based version of IB's Trader Workstation require no additional steps to operate the application.
In the latest release of the Java 8 runtime environment (JRE) for Windows, changes have been made to manner in which Java interacts with the operating system. If you encounter one of the following error messages after upgrading to Java 8, please follow the instructions below.
To address the errors messages above, please perform the following steps:
This article describes how to install the Java environment necessary to run the standalone version of IB's Trader Workstation X on Mac OS X 10.10 Yosemite. Please note that users of the browser based version of IB's Trader Workstation require no additional steps to operate the application.
In order to use the standalone Trader Workstation X application on an Apple Macintosh computer, a valid Java development kit (JDK) installation must be present on the system. If, after upgrading to the latest version of OS X, your operating system no longer recognizes the previously installed JDK, please follow the steps below:
Once the installation is complete, Trader Workstation X should launch without issue.
IMPORTANT NOTE: If you are unable to resolve your account access issue from the information above, please contact your local Customer Service Center. Also note that for security purposes, all requests for login assistance must be initiated via telephone as it requires prior verification of the account holder's identity. A listing of Customer Service Centers, contact numbers and hours of operations may be found via the following website link: http://individuals.interactivebrokers.com/en/p.php?f=customerService&ib_...
a. Re-enter your user name and make sure that you do not include any spaces or characters which are not either alpha or numeric (e.g. !@#$%^&*(.,”:...etc.).
* the Windows version you are using
* the version of Internet Explorer or Netscape (include cipher strength)
* the brand names of any Network Interface Cards installed in the computer
* your processor generation and speed
* the amount of memory installed in your computer
* the type of Internet connection you are using
* any other troubleshooting you have done on your own or with our staff
IB maintains a trade order desk within each of its US, European and Asian Customer Service Centers, effectively providing 24 hour support for phone orders. Traders should note that the order desk facilitates closing market orders only and such orders are assessed a Telephone Order fee of USD 30, or equivalent, in addition to all regular commissions. A listing of phone numbers for each of the Service Centers which we recommend you print and maintain in the event you experience an Internet outage may be found here.
To provide an image of your full computer screen select and hold down the ‘Ctrl’ key and then the ’Print Screen‘ key (located in the upper right corner of the keyboard).
For an image of a single window within your screen select and hold down the ‘Alt’ key and then the ‘Print Screen’ key
Next, open a text or image editing program such as Microsoft Word to ‘paste’ and save the shot you’ve just created,. Once the program has opened select and hold down the 'Ctrl' key and then hit the “V” key. Verify that this is the image you wish to send and then save the document to your computer. Log into Account Management and select the Message Center from where you can create a new web ticket and attach your document.
Traders using the TWS software can use the keyboard combination Ctrl + Alt + H to create a snapshot of their TWS screen and upload their log file for the current day.
A window will appear allowing the trader to enter text and check the screenshot box to include an image of the computer screen.
After pressing submit, the following window will appear to acknowledge that the files have been uploaded.