What does the 'Pending Advisor' status mean next to my withdrawal request?


In the Funds Status section of Account Management, client accounts who are logged in and have requested a withdrawal, will see the status as 'Pending Advisor'.


In the advisor structure, client accounts can request withdrawals by logging into Account Management just as any individual account would.  Once a withdrawal request is made by a client account, the advisor must approve the request.  If the Advisor does not approve the request, the withdrawal request will still be processed, but there will be a 3 business day delay.


Advisor Steps to Confirm:

Once a withdrawal request has been submitted by a client account, the advisor will receive an email notification, stating that a client has requested a withdrawal.  In order to approve, the advisor must log into Account Management.  The advisor will select the appropriate client account number on the Welcome page of Account Management.  A list of all Pending Items will appear for the selected account.  The advisor clicks the 'Consent' button in order to expedite the processing.


Note about hold periods:

In order to ensure the timely processing of client initiated withdrawal requests, the hold period for withdrawals where the amount of the request is greater than 80% of the amount available for withdrawal, will be held until consented to by the advisor or 3 calendar days, whichever comes first.  For amounts representing less than 80% will be held until consented to by the advisor or the next business day.


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