Where to direct inquiries and requests regarding IBG Notes

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In the event an IB customer asks questions about, or wishes to discuss, IBG LLC Notes, you are required to inform the IB customer that:


1)                 the regulations do not permit IB Help Desk or IB Professional Services Desk employees to answer questions or address issues related to IBG LLC Notes; and,


2)                 any questions related to IBG LLC Notes should be sent in writing to ibnotes@interactivebrokers.com, and they will receive a response to their inquiry.


If you have a question regarding the above, please contact Brad Jacobowitz, ext 5863