How Can I request a Replacement Secure Login Device or Temporary Security Code?

We are committed to protecting your account and your account assets from fraudulent practices. The Secure Login System provides an extra layer of security to your account. For security purposes, all replacement security device requests must be addressed via telephone and only after the identity of the named account holder or authorized user has been verbally verified. For assistance in accessing your account immediately and obtaining a replacement security device, please contact Client Services via telephone to restore login access.

References

  • Click here for information about Temporary passcode validity.

  • Click here for an overview of the Secure Login System.

  • Click here for information and procedures related to Security Devices.

  • Click here for instructions about sharing the Security Login Device between two or more users.

  • Click here for instructions on how to opt back in to the Secure Login System.

  • Click here for instructions on how to return your security device.

  • Click here for instructions on activating the IB Key authentication via Mobile App.

  • Click here for information about Multiple 2Factor System (M2FS).

  • Click here for information about charges or expenses associated with the security devices.