如何在盘前或盘后时段交易股票?

Overview: 

默认情况下,一些产品在下单时会自动带有一项名为仅限常规交易时间(RTH)的限制。 这一限制会阻止委托单在盘前和盘后时段成交。本文详细阐述了这一时间限制并就如何修改限制进行了说明。

 

Background: 

常规交易时间(RTH)以外交易存在流动性降低,波动率上升和错误交易指引增多等固有风险,在此期间将活跃委托单传入市场之前,交易者应充分注意并做好准备承担相关风险。

 

目录:

如何确定提交的委托单是否有常规交易时间限制。

更改默认设置

其它重要注意事项

 

如何确定提交的委托单是否有常规交易时间限制。

 

交易者工作站(TWS)

仅限常规交易时间成交的委托单其生效时间(TIF)的位置会有一个时钟图标。

将鼠标停留在时钟图标上会显示委托单何时可以成交的相关信息。

         

没有时间限制的委托单或者不会有时钟图标,或者出现的时钟图标上会带有一个感叹号,表示委托单会在常规交易时间以外保持工作状态。

         

交易者可在委托单传递之前点击该位置更改常规交易时间设置。 点击后,从下拉菜单中选择“常规交易时间以外成交”。

 

移动IBKR

要查看自己的委托单是否可以在常规交易时间以外成交,请打开“委托单与交易”标签页(iOS)或“委托单”标签页(安卓)点击对应委托单。如果使用的是iOS应用程序,会有一行直接显示委托单是否可以在常规交易时间以外成交:

如果使用的是安卓应用程序,您会看到“生效时间”。点击“生效时间”右侧的小箭头展开。会有一个名为“常规交易时间以外”的切换键为开启(可以在常规交易时间以外成交)或关闭(不能在常规交易时间以外成交)状态。

客户可以通过移动IBKR的委托单指令单(Order Ticket)设置委托单在常规交易时间以外成交。无论是iOS版移动IBKR还是安卓版移动IBKR,委托单指令单上都有一行可供您开启或关闭常规交易时间以外成交功能。选好后,再将指令单填写完整就可以提交了。

iOS:

安卓:

注意:委托单一经传递,常规交易时间限制便不能修改。 要更改常规交易时间限制,必须将已提交的委托单取消,再选择想要的常规交易时间设置重新下达委托单。

更改默认设置

 

交易者工作站(TWS)

交易者可在TWS中更改默认的常规交易时间设置,方法如下:

1. 在TWS主界面顶部选择“编辑”菜单,再选择“全局配置”。 

           

2. 在出现的窗口左侧点击预设旁边的“+”号展开。

         

2. 点击文字选择产品类型(股票、期货等),选中的文字会突出显示。

         

3. 在主委托单部分,确保委托单类型设置为限价单(LMT)。(如果是市价单或止损单,则无法应用常规交易时间设置)。

         

4. 在定时部分勾选复选框“允许委托单在常规交易时间以外激活、触发或成交”。

         

5. 在窗口底部点击“应用”,然后再点击“确认”。

6. 支持更改常规交易时间限制的委托单(第1步中选择的产品)将采用新的默认设置创建。

 

移动IBKR

交易者可在移动IBKR(iOS或安卓)中更改默认的常规交易时间设置,方法如下:

  1. 点击菜单(“更多”)按钮,选择“配置”    
  2. 找到“云端”部分,点击“交易设置”                 
  3. 点击您想更改预设的产品                          
  4. 点击“定时”                                                              
  5. 开启或关闭常规交易时间以外成交功能。完成后,只需点击返回按钮将您的更改保存至云端即可。                    

 

其它重要注意事项:

 

* 不清楚某一特定产品常规交易时间的交易者可右键点击市场数据行,选择“合约信息”>“描述”。 该窗口会显示对应产品的常规交易时间。

* 外汇、OTCBB和粉单市场证券由于没有集中的市场或主交易所,因而没有指定常规交易时间。 如果在交易时段刚开始或快要结束时交易该等产品,交易者应保持谨慎,因为这种情况下无论默认的常规交易时间限制如何,委托单都会执行。

* IBKR Pro版账户的常规交易时间以外时段自美东时间4:00点开始,一直持续到开市,并自收市开始持续到美东时间20:00点。 IBKR Lite版账户的常规交易时间以外时段自美东时间7:00点开始,一直持续到开市,并自收市开始持续到美东时间20:00点。两种账户类型的常规交易时间都是美东时间9:30-16:00。

* 就股票而言,市价单和(触发后会成为市价单的)止损单都只会在美东时间09:30至16:00(即纽交所的常规交易时间)保持活跃生效。要使委托单在所有时段(包括盘前时段、常规交易时段和盘后时段)都保持活跃生效,您必须使用限价单或止损限价单并将委托单属性设置为“允许在常规交易时间以外成交”。同样的设置也适用于CME/CBOT/NYMEX/COMEX期货合约。纽约期货交易所(NYBOT)会接受止损单并在内部将其转换成在所有时段都活跃生效的“有保护的止损单”。期货合约的常规交易时间请参见合约描述。

 

如何从IBKR平台上传诊断包

Overview: 

某些支持相关的问题除了需要提供截图外还需要上传诊断文件与日志。这些信息可帮助我们调查并解决您遇到的问题。

本文详细说明了如何通各盈透证券交易平台上传诊断文件与日志。

请注意:IBKR不会实时监控诊断包信息库。如果您在没有盈透证券明确要求的情况下自行决定上传诊断包,请通过咨询单或电话通知我们的客户服务人员,否则我们可能会注意不到您的错误报告。

 

请根据您使用的平台点击对应链接:

 
1. 登录TWS,试着重现您遇到的问题
2. 点击左上角的“帮助”,然后选择“上传诊断”。或者,您也可以根据自己的操作系统使用以下按键组合
  • Windows和Linux操作系统:按Ctrl+Alt+Q
  • Mac:按Cmd+Option+H
3. 将出现”上传诊断“窗口。您可以在文本框内输入上传诊断的原因
4. 如果有盈透证券代表明确要求您在上传诊断时将前几天的日志也包含进来或要求您勾选特定选项,请点击右上角的下拉框,选择“高级视图”,然后在左下角勾选对应复选框
5. 确保勾选了“包含整个桌面截图”,然后点击“提交”
6. 在看到弹框确认诊断已成功上传之前请勿进行任何操作
 
 
 
 
A) 如果您位于登录界面:
1. 点击右上角的三个点图标,选择“上传诊断”
2. 在评论区注明您的用户名,然后点击“上传”
 
B) 如果您已登录应用程序:
1. 点击左上角的三个点图标打开菜单
2. 点击“配置”>“故障报告”>勾选“故障排除模式”旁边的复选框
3. 如果有盈透证券代表明确要求,勾选“扩展日志”旁边的复选框
4. 前往您遇到问题的页面
5. 点击屏幕右上角的三个点图标,选择“上传诊断”
6. 在评论区输入您的评论并勾选“附上截图”旁边的复选框。然后点击“上传”
 
 
 
 
A) 如果您位于登录界面:
1. 连续快速点击IBKR标志五次打开测试菜单
2. 在配置下,打开“故障排除模式“旁边的开关
3. 点击“上传诊断”旁边的“发送”
4. 在评论区输入您的用户名,然后点击“确定”
 
B) 如果您已登录应用程序:
1. 直接在手机上对出现问题的界面截屏(同时按住电源和音量加按键)
2. 点击屏幕右下角的“更多”选项
3. 点击“配置”,展开“故障报告”
4. 打开“故障排除模式”旁边的开关,然后点击“上传诊断”旁边的“发送”
 
5. 将出现“发送诊断”页面。在评论区输入您的评论
6. 点击“附上图片”按钮附上您已保存到相册的问题页面截图
7. 点击“发送”
 
 
 
1. 登录应用程序
2. 点击左上角的使用者图标,选择“设置”
3. 点击“高级”选项,打开“故障排除模式“旁边的开关
4. 如果有盈透证券代表明确要求,打开“扩展日志”旁边的开关
5. 您将看到“上传诊断”弹框。输入您的评论,点击“上传”
 
请注意:如果需要向我们发送IMPACT或IBKR GlobalTrader(Android版)的截图,您需要在消息中心将截图作为附件添加到咨询单发送,具体步骤请参见IBKB1071
 
 
 
1. 登录应用程序
2. 直接在手机上对出现问题的界面截屏(同时按住电源音量加按键
3. 点击左上角的使用者图标,选择“设置”
4. 点击“高级”
5. 打开“故障排除模式”旁边的开关,点击“上传诊断”
6. 将出现“发送诊断”界面

7. 输入您的评论,点击“附上图片”按钮附上您已保存到相册的问题页面截图

8. 点击“发送”
 

 

客户端的诊断上传请参见IBKB3512

 

TWS安装和更新过程中可能出现的警报

Overview: 

IBKR的交易者工作站(TWS)是一个全球交易系统,可供客户使用一整套在线交易工具。TWS可以安装于Windows、Mac OS X和Linux系统,需要Java运行时环境(JRE)。因此,在安装TWS时,同时还会下载必要的Java文件以使用Java虚拟机(JVM)运行。

有时在TWS的安装或更新过程中,诸如杀毒软件之类的应用程序会弹出警报并阻止安装或更新程序完成。这种情况下出现的警告和其它消息可以忽略,您可以继续完成交易平台的安装。 

 

目录

 

下载TWS安装程序和更新包

ibkr.com或IBKR地区网站上下载页面的TWS安装程序均采用行业标准要求的所有安全程序进行数字签名和封存,没有任何恶意代码或程序。TWS更新包也是采用同样的行业标准,启动TWS时,会自动下载安装更新包(当且仅当有更新的时候)。但是,如果您收到警报,我们还是建议您谨慎对待。如果您想将TWS安装文件保留在电脑上以备将来使用,您应确保对其应用同样的预防措施,保护数据免受病毒和恶意软件攻击。

 

为什么在安装TWS或TWS自动更新时会收到警告?

您可能会看到一条警报(类似于图1但不限于图1的情况),然后您的安全系统会等您来告诉它如何处理可疑文件。通常您可以选择隔离文件、删除文件、忽略文件或为该文件创建一个例外。

请注意,您的杀毒软件可能会自动隔离或删除TWS安装文件或其部分组件,而不会先请求您的确认也不会显示任何警告。但是,这只有在您对杀毒软件进行了特定设置让其作出这种反应的情况下才会发生。

图1

 

收到警告时应该怎么做?

如果在TWS安装或更新过程中收到警告,我们建议您按以下步骤操作:

1. 删除TWS安装程序并重新从IBKR主网站或地区网站上下载

a) 删除您电脑上已有的TWS安装文件,然后再从回收站将其删除(清空回收站)

b) 在下表中点击与您所在地区对应的TWS下载区域

所在地 TWS下载区域
美国
https://www.ibkr.com
亚洲/大洋洲
https://www.interactivebrokers.com.hk
印度
https://www.interactivebrokers.co.in
欧洲
https://www.interactivebrokers.co.uk
https://www.interactivebrokers.eu

c) 检查网站证书。如果网站证书失效、受损或过期,大多数浏览器会立即向您发出警报。但是,如果您想手动检查网站证书的有效性,请点击地址(URL)旁边的安全锁,确保连接显示为安全并且没有出现任何安全警告(见下方图2)。

图2

d) 点击您想要使用的TWS版本对应的按钮,再次下载TWS安装程序

 

2. 检查您所下载的TWS安装文件的数字签名

通常如果文件的数字签名有问题,您会立即收到安全警告。但是,如果您想手动检查,请根据您的操作系统按以下步骤操作:

Windows

a) 从Windows文件资源管理器打开下载(Downloads)文件夹或您保存TWS安装程序的文件夹

b) 右键点击TWS安装文件,选择属性(Properties)然后点击“数字签名(Digital Signatures)

c) 点击“详细信息(Details)”然后点击“查看证书(View Certificate)”检查证书状态和签署者。合法的签署者为“IB Exchange Corp.”(见下方图3

图3

Mac OS X

a) 点击屏幕右上角的放大镜(Spotlight搜索)然后输入Terminal。从搜索结果中启动Terminal应用程序

b) 输入cd Downloads然后按Enter键

c) 输入codesign -dv --verbose=4 tws-latest-macosx-x64.dmg然后按Enter键。请注意,文件名称(tws-latest-macosx-x64.dmg)可能会因您下载的TWS版本不同而有所不同。如需要,您可在命令行更换文件名称

d) 检查命令输出,确保“Developer ID Application”是“IB Exchange Corp.”(见下方图4

图4

 

 

3. 运行您下载的TWS安装文件

下载好TWS安装程序并确定文件为原版文件后(上方第1点和第2点),您便可以继续安装了。 这时如果还收到杀毒软件的警告,您可合理相信其为误报并予以忽略。 如果在这一步需要指导,请直接进入下一节。

 

如何辨别警报是误报?

现在的安全系统都会允许添加例外,正是为了解决误报的问题。 例外规则会强制杀毒软件引擎不对特定文件或程序进行扫描,因而使该特定文件或程序被认为是安全可靠,从而不对其发出警报。

取决于您所使用的安全软件,添加例外情况的程序可能会有所差异。您可以直接从警报弹窗添加临时性或永久性例外,也可以从主配置面板的特定区域手动创建例外。

如果不确定怎么操作,建议您参阅您的杀毒软件文档。

为TWS安装文件或TWS更新程序添加了例外之后,其将不再被阻止,从而能成功完成相应任务。

 

如果我不确定或如果我的系统表现异常我还可以做什么?

如果您有理由相信自己的电脑中毒了,我们建议您进行全面的系统扫描。通常,您可以右键点击底部任务栏(Windows)或顶部菜单栏(MacOS)中的杀毒软件图标,届时您会看到一个可以启动全面系统扫描的选项。或者,您也可以从杀毒软件主窗口启动该任务。如果不确定怎么操作,建议您参阅您的杀毒软件文档。

 

 

技术背景信息

 

安全系统如何扫描我从网上下载的文件?

现在的杀毒软件和反恶意软件引擎会根据以下方面识别威胁:

基于签名的扫描:杀毒软件扫描器会搜索之前被归类为恶意或可疑程序的特定字节模式。杀毒软件可能还会比对已知威胁数据库(病毒定义)检查文件签名(哈希)。

行为分析:杀毒软件引擎会探测那些单独拎出来可能不构成威胁、但放在一起与恶意软件活动并无二致的行为(如代码可以复制或隐身、从网上下载其它文件、通过互联网联系外部主机、修改操作系统注册表)。此类扫描旨在发现先前未知的计算机威胁。

启发式探测:扫描器会反向编译代码或在虚拟的限制环境中运行代码。然后其会对照预定义的规则集合对代码的行动进行评估和分类。

基于云端的保护和机器学习:这些都是相对较新的技术。需要分析的文件会发送到杀毒软件/安全系统供应商的云端,在那里会有算法对代码的可靠性和行为进行深度分析。

这些扫描方法绝对可靠吗?

现在的威胁非常复杂狡猾,就像生物病毒一样,可以改变其代码和签名。此外,每天都有新的恶意软件和漏洞利用程序被开发出来并在网上快速传播。因此,上方提到的威胁识别方法并不绝对可靠,但是结合起来使用,它们可以帮助识别绝大多数恶意程序。

尽管基于签名的技术在识别已知威胁方面做得非常成功且不太容易发生误报,但在识别未知的恶意程序和已有恶意程序的变种方面就不那么有效了。在这一领域,行为和启发式方法的表现要好得多,尽管由于它们是基于一定程度的解译而非完全的裸代码匹配,因而存在一定不确定性,从而容易发生误报。

“误报”是指安全系统把无恶意的文件或程序归为恶意文件或程序的情况。

 

 

参考:

How to Upload a Diagnostic Bundle from an IBKR Platform

Overview: 

Some support related issues require diagnostics files and logs to be uploaded along with screenshots. The information will help our team to investigate and resolve the issue that you are experiencing.

This article will help you with detailed steps on how to upload diagnostics files and logs from various Interactive Brokers’ trading platforms.

Note: IBKR does not monitor the diagnostic bundle repository throughout the day. Should you spontaneously decide to upload a diagnostic bundle, without being instructed by Interactive Brokers, please inform our Client Services via Message Center ticket or phone call otherwise your error report will go unnoticed.

 

Please click on one of the links below, according to the platform you are using:

 
1. Log in to TWS and try to replicate the issue that you are experiencing
2. Press ‘Help’ at the top left corner and select ‘Upload Diagnostics’. Alternatively, depending on your Operating System, you can use the following keyboard combinations
  • For Windows and Linux Operating system: Press Ctrl+Alt+Q
  • For Mac: Press Cmd+Option+H
3. The ‘Upload Diagnostics’ window will appear. You may enter the reason for uploading diagnostics in the text box
4. If an Interactive Brokers representative has instructed you to include previous days logs or select specific options when uploading diagnostics, click the dropdown on the right top corner, select ‘Advanced View’ and tick the correspondent checkboxes which will appear on the bottom left part
5. Make sure the checkbox ‘Include screenshot of entire desktop’ is enabled and press ‘Submit’
6. Do not perform any action/activity on your computer until you see the below pop-up, confirming that the diagnostics have been successfully uploaded
 
 
 
 
A) If you are at the login Screen:
1. Tap the three dots icon in the right top corner and select ‘Upload Diagnostics’
2. Add your username in the comment section and tap ‘Upload’
 
B) If you are already logged  in to the app:
1. Tap the three lines icon in the top left corner to open the menu
2. Tap ‘Configuration’> ‘Trouble Reporting’> enable the check box next to ‘Debug mode
3. If requested by an Interactive Brokers representative, enable the check box next to ‘Extended Log’ as well
4. Navigate to the page where you are experiencing the issue
5. Tap the three dots icon in the top right corner of the screen and select ‘Upload Diagnostics’
6. Enter your comments in comment section and enable the checkbox next to ‘Attach Screenshot’. Then tap ‘Upload’
 
 
 
 
A) If you are at the login Screen:
1. Tap five times in a quick sequence on the IBKR logo to open the testing menu
2. Under Configuration, enable the toggle button next to ‘Debug mode
3. Tap ‘Send’ next to ‘Upload diagnostics’
4. Enter your username in the comments section and tap ‘OK’
 
B) If you are already logged in to the app:
1. Capture screenshots displaying the issue you are experiencing directly on the phone (pressing together the physical buttons Power + Volume Up)
2. Tap the option ‘More’ in the right bottom corner of the screen
3. Tap ‘Configuration’ and expand the section ‘Trouble Reporting’
4. Enable the toggle button next to ‘Debug mode’ and, next to ‘Upload diagnostics’, tap ‘Send’
 
5. The ‘Send Diagnostics’ page will appear. Enter your comments in comment section
6. Tap the ‘Attach Image’ button to attach screenshots of the issue that you have previously saved in your camera roll
7. Tap ‘Send’
 
 
 
1. Log in to the app
2. Tap the User icon in the top left corner and select ‘Settings’
3. Tap the option ‘Advanced’ and enable the toggle button next to ‘Debug mode
4. If requested by an Interactive Brokers representative, enable as well the toggle button next to ‘Extended Log’
5. You will see an ‘Upload Diagnostics’ pop-up. Enter your comments in the field and tap ‘Upload’
 
Note: If you need to send us screenshots of IMPACT or IBKR GlobalTrader for Android, you would have to attach them to a Message Center web ticket, as explained in IBKB1071
 
 
 
1. Log in to the app
2. Capture one or more screenshots displaying the issue you are experiencing directly on the phone (pressing the physical buttons Power + Volume Up simultaneously)
3. Now tap the User icon in the top left corner and select ‘Settings’
4. Tap ‘Advanced’
5. Enable the toggle button next to ‘Debug mode’ and tap ‘Upload Diagnostics’
6. The ‘Send Diagnostics’ screen will appear

7. Enter your comments in the field and tap ‘Attach Image’ to attach the screenshot/s you previously saved in your camera roll

8. Tap ‘Send’
 

 

A diagnostic trace for Client Portal can be captured following the steps on IBKB3512

 

关于盈透证券价格限制通知的披露

监管部门期望经纪公司能采取控制措施防止将具有扰乱市场风险(如突然的价格波动)的委托单提交到市场中心。

为此,盈透证券对客户委托单设置了多项价格筛选条件。该等价格筛选条件某些情况下会对客户委托单施以价格限制以避免对市场造成干扰,而该等价格限制通常是IB计算得出的参考价格基础上的一个%浮动范围(价格限制的范围取决于金融产品的类型及其当前价格)。

尽管价格限制是为了在追求交易确定性和最小化价格风险之间寻求平衡,但其可能会导致交易延迟或无法成交。更多信息请参见盈透证券的委托单传递和定单流收入披露。

如果客户的委托单被IB的系统施加了价格限制,则客户会 (i) 在TWS中或通过API或FIX标签58(对于FIX用户)收到价格限制的实时通知;并/或 (ii) 收到每日FYI消息,其中会列出前一日被施加了价格限制的前10笔委托单,包括该等委托单的初步价格限制(如有)和进一步价格限制的限制范围。 

客户可以点击FYI消息中的退订链接选择不再接受此类FYI消息。选择退订此类FYI消息即表示客户: 

  • 同意不再接收盈透证券发出的任何关于对客户委托单应用了价格限制的通知;并且
  • 确认客户已经了解,客户的委托单未来可能会被施加价格限制,但客户不想再就其委托单被施加了价格限制收到任何通知。

     

交易平台登录失败故障排除

点击以下最能描述您遇到的问题的链接:

 
 
 
 
a. 请确认您的账户是否已获批。若账户未获批或是在每天的截止时间以后获批的,则该账户只能访问客户端,不能访问交易平台(对于在每天的截止时间以后获批的账户,次日将可访问交易平台)
 
b. 请确认您的账户是否仍处在开立状态。已关户的账户,不论是客户自己关户的还是由于余额为零被IBKR关户的,都将无法登录交易平台,但仍可访问客户端以查看活动及税务报表。客户可使用账户处于开立状态时的用户名和密码组合访问客户端,且无需使用安全设备。
 
c. 如您正在尝试登录模拟交易账户,请确保您使用的不是真实账户的用户名和密码。只有在登录窗口的下拉菜单中选择了模拟账户才可使用该用户名和密码组合登录。
 
 
 
 

a. 如您使用的是临时密码,请注意字母区分大小写且必须以大写格式输入

b. 如您使用的是安全卡或电子密码设备,请注意字符之间无空格

 
 
 
 
出于安全考虑,所有与用户名及/或密码相关的请求必须通过电话发起,且须事先验证账户持有人的身份。应向所在区域的客服中心发起请求。
 
 
 
 
a. 请确认您的互联网连接正常(打开另一个网站来测试)。如您无法获得互联网连接,请联系您的网络服务供应商寻求帮助。
 
b. 请确认是否有防火墙阻止您访问TWS。如果是这种情况,则您需要重新设置防火墙以访问。* 
 

c. 端口4000/4001被禁。在酒店、咖啡厅等公共网络环境下这些端口常常无法访问,因此需解锁这些端口来应用入站/出站TCP协议。此外,如果您的电脑连接了路由器,则路由器上也需打开这些端口。*

*点击以下链接检查您的连接状态:IBKR连接测试页面

 
 
 
 
如您的安全设备暂时不在身边,您可通过电话联系您所在地区的客服中心,在验证您的身份后,我们会向您提供一个临时密码,供您临时访问账户。
 
临时密码是一个静态的包含字母与数字的代码,能代替通过您的安全设备随机生成的代码,可供您在2天内完整登录客户端或交易平台。如您需更长时间的临时访问权限,以及提高账户的安全保障,我们建议您使用临时密码登录客户端,然后将在线安全卡打印出来——在线安全卡最长可在3周内代替您的安全设备。
 
如果临时密码或在线安全卡过期了,或您重新拿到了您的安全设备,那么您需要登录客户端并选择菜单选项来重新激活您的安全设备。
 
 
 
 
如果您的安全设备遗失或损坏了,您将需要联系我们的客服中心请求更换安全设备或申请临时访问权限。视您居住的国家/地区不同,运输替换设备需要3-14天,因此我们会通过在线安全代码卡向您提供临时访问权限。拿到临时密码访问客户端后,您可将在线安全卡打印出来或作为图片保存至您的电脑上。
 
 
 
 
临时密码可供客户在2天时间内完整登录客户端或交易平台。2天后,您将无法使用临时密码登录交易平台,但仍可在10天内使用该密码登录客户端。然而,登录客户端后只能打印或保存在线安全卡而无法进行其它操作。
 
如您仍可使用临时密码登录客户端,您可打印或保存在线安全代码卡,然后在之后的21天内通过该卡完整登录客户端或交易平台。如您无法登录客户端,请联系您所在地区的客服中心寻求帮助。
 
 
 
 
使用在线安全代码卡完整登录客户端及交易平台的有效期为21天。尽管时间有限,但这段时间应足够账户持有人重新拿到之前不在身边的安全设备或申请拿到替换设备。
 
如您无法使用在线安全代码卡登录,请联系您所在地区的客服中心寻求帮助或了解您永久安全设备的状态信息。
 
 
 
 
对于美国居民,实体安全设备会在2天内寄送至您账户登记的地址,其它地区的账户则需要2周。请注意,如账户持有人未手动激活永久设备,则设备在一定的时间后将自动激活。如果是这种情况且您在登录账户时遇到了困难,请通过ibkr.com/support上列出的号码联系我们的技术协助部门。
 
 
 
 
如果您仍可使用临时密码登录客户端,则您可打印或保存在线安全卡并通过该卡在21天内完整登录客户端及交易平台。
 
如您无法登录客户端,请联系您所在地区的客服中心寻求帮助。
 
 
 
 
您已收到了您新申请的双因素安全设备。寄送设备的信封内附上了有关激活的详细说明。或者,视您所在的地区不同,卡片会在2-3周内自动激活。
 

 

临时安全码有效期是多久?

对于加入安全登录系统的客户,如果其安全设备找不到、遗失或损坏,IBKR会提供临时密码。客户可在2天内使用此临时密码访问客户端和交易平台。2天后,临时密码便不再能用于访问交易平台,但仍可在8天内供客户访问客户端。但客户端的访问权限仅限于打印或保存在线安全代码卡。

而在线安全代码卡则有21天有效期,可以让账户持有人有时间找出设备,或者如果是设备遗失或损坏导致需要更换也可在收到更换设备前继续访问账户。没有实物安全设备又无法使用临时密码或在线安全代码卡登录的账户持有人要访问账户需联系客户服务(ibkr.com/support)。

恢复账户永久性访问的最快办法是安装并激活采用IB Key的移动IBKR程序。有关此智能手机程序激活的详细信息,请参见此处

重要通知

根据政策,IBKR将不再为账户连续提供临时密码,而是会通过实物安全设备将账户保护提高至最安全等级。

 

参考链接
  • KB70:请求临时密码的说明
  • KB1131:安全登录系统概述
  • KB2636:安全设备相关信息与程序
  • KB2481:在两个或以上使用者之间共享安全登录设备的说明
  • KB2545:退出后再参加安全登录系统的说明
  • KB975:如何将安全设备退还给IBKR
  • KB2260:通过移动IBKR激活IB Key验证的说明
  • KB2895:多重双因素验证系统(M2FS)
  • KB1861: 安全设备更换费用

 

Disclosure Regarding Interactive Brokers Price Cap Notices

Regulators expect brokerage firms to maintain controls designed to prevent the firm from submitting orders to market centers that create a risk of disruptive trading (e.g., the risk of sudden, transient price moves).

To comply with these expectations, Interactive Brokers implements various price filters on customer orders. Those price filters may, in certain circumstances, price cap customer orders in order to avoid market disruption, and those Price Caps will generally be in a % range from a reference price range calculated by IB. (The range of the Price Cap varies depending on the type of instrument and the current price.)

Although the price caps are intended to balance the objectives of trade certainty and minimized price risk, a trade may be delayed or may not take place as a result of price capping. More information is available in Interactive Broker’s Order Routing and Payment for Order Flow Disclosure.

If a customer’s order(s) are price capped by IB’s systems, that customer will either receive (i) real-time notification of those price cap(s) in Trader Workstation or via the API or FIX tag 58 (for FIX users); and/or (ii) a daily FYI message containing a digest of the first 10 order(s) that were price capped the prior day, the initial price cap(s) for those order(s) (if applicable), and the Price Cap Range(s) for further Price Cap(s) of those order(s). 

Customers may opt out from receiving future FYI Messages by clicking the relevant opt-out link within an FYI Message. By opting out from receiving these future FYI Messages, a customer: 

  • Agrees to waive any further notifications from Interactive Brokers about the application of the firm’s Price Caps to that customer’s order(s); and
  • Acknowledges that he or she understands that his or her orders may be price-capped in the future, but that the customer does not wish to be notified again about the application of any Price Caps to any of his or her orders.

     

Possible Alerts during the TWS installation or update

Overview: 

IBKR's Trader Workstation (TWS) is a global trading system enabling clients to use a suite of online trading tools. The TWS can be installed on Windows, Mac OS X and Linux, and it requires the presence of a Java Runtime Environment (JRE). Therefore, when you install the TWS, it also downloads the necessary Java files in order to run using a Java Virtual Machine (JVM).

Sometimes, during the installation or update process of the TWS, software such as Antivirus applications will show an alert and prevent the process to complete. The warning and other messages in this case can safely be ignored, and you can complete the installation of the trading platform. 

 

Table of content

 

Downloading the TWS installer and update patches

The TWS installers available in the download areas of ibkr.com or IBKR regional web sites are sealed and digitally signed using all the safety procedures required by the industry standards and do not contain any malicious code or process. The same industry standard practices have been used for the TWS update patches, which are automatically downloaded and installed when launching the TWS (if and only if there is an update available). Nevertheless, if you have received an alert, we recommend you to be cautious. Should you intend to keep the TWS installation file on your machine for future use, you should make sure that the same precautions for the protection of data from viruses and malware are applied to it.

 

Why do I receive a warning when I install the TWS or when the TWS automatic update runs?

You might see an alert (similar to Figure 1 but not limited to) and your security system would wait for your input on how to process the suspicious file. You usually have the option to quarantine the file, delete it, ignore it once or create a permanent exception for it.

Please note that your antivirus might autonomously quarantine or delete the TWS installer file or some of his components without asking for your confirmation and without showing you any warning. Nevertheless, this should only happen if you have preset your antivirus to specifically react in this way.

Figure 1.

 

What should I do when I receive a warning?

In case you receive a warning during the TWS installation or update, we recommend the following steps:

1. Delete the TWS installer and download it again from the IBKR main or regional web site

a) Delete the TWS installer file already present on your computer and then delete it as well from your Trash (empty your Trash)

b) From the table below, click on the TWS download area correspondent to your location

Location TWS download area
US
https://www.ibkr.com
Asia / Oceania
https://www.interactivebrokers.com.hk
India
https://www.interactivebrokers.co.in
Europe
https://www.interactivebrokers.co.uk
https://www.interactivebrokers.eu

c) Check the website certificate. Most Internet browsers will immediately alert you in case the site certificate is invalid, compromised or expired. Nevertheless, if you want to check manually the validity of the site certificate, click on the padlock close to the address (URL) and make sure the Connection is reported as secure and no security warning are present (see Figure 2 below).

Figure 2.

d) Click on the button labeled with the TWS version you wish to use and download again the TWS installer

 

2. Check the digital signature of the TWS installer file you have downloaded

Normally you will immediately receive a security warning in case the digital signature of a file is compromised. Nevertheless, if you wish to perform a manual check, proceed as follows, according to your Operating System:

For Windows

a) From the Windows file explorer, access your Downloads folder or the folder where you placed the TWS installer

b) Right click on the TWS installer file, select Properties and then click on the tab "Digital Signatures"

c) Click on "Details" and on "View Certificate" to check the certificate status and signer. The legitimate signer is "IB Exchange Corp." (See Figure 3 below)

Figure 3.

For Mac OS X

a) Click on the magnifier glass (Spotlight Search) on the top right of your screen and type Terminal. From the search results, launch the Terminal app

b) Type cd Downloads and press Enter

c) Type codesign -dv --verbose=4 tws-latest-macosx-x64.dmg and press Enter. Please notice that the name of the file (tws-latest-macosx-x64.dmg) may differ according to the TWS version you decided to download. If needed, replace the file name in the command with the appropriate one

d) Check the command output and make sure the "Developer ID Application" is "IB Exchange Corp." (see Figure 4 below)

Figure 4.

 

 

3. Run the TWS installer file you have downloaded

Once you have downloaded again the TWS installer and after you made sure the file is original (points 1. and 2. above), you can proceed with the installation. Should you still receive a warning from your antivirus, you can reasonably consider it as a false positive and ignore it.  Should you need guidance on this step, please proceed directly to the next section.

 

How can I signal an Alert as false positive?

All modern security systems allow the creation of exceptions, precisely in order to address false positive cases.  An exception is a rule forcing the antivirus engine not to scan a specific file or process. That specific file or process will hence be deemed safe and no further alerts will be raised for it.

The procedure for creating an exception may vary, according to the security software you are using. You may be able to create a temporary or permanent exception directly from the alert pop-up or you may have to create one manually from a specific section in the main configuration panel.

If you are unsure of the procedure, we recommend you to consult your antivirus documentation.

Once you have set an exception for the TWS installer file or for the TWS updater process, those will be no longer blocked and will be able to complete their respective tasks successfully.

 

What else can I do if I have doubts or if my system behaves abnormally?

If you have reasons to believe your machine may be compromised or infected, we recommend performing a full system scan. Usually you can right click on the antivirus icon present on the bottom taskbar (for Windows) or on the upper menu bar (for MacOS) and you will find the option to launch a full system scan. Alternatively, you may start that task from the main antivirus window. If you are unsure of the procedure, we recommend you to consult your antivirus documentation.

 

 

Technical Background

 

How does my security system scan the files I download from the Internet?

Modern antivirus and anti-malware engines base their threats recognition on:

Signature-based scanning: the antivirus scanner searches for a specific pattern of bytes that was previously catalogued as malicious or at least suspicious. The antivirus may check as well file signatures (called hash) against a database of known threats (called virus definitions).

Analysis of behavior: the antivirus engine detects specific actions which individually may not represent a threat but, when correlated together, resemble the usual activity of a malicious software (e.g. the ability of a code to replicate or hide itself, download additional files from the Internet, contact external hosts over the Internet, modify the Operating System registry) This type of scan is designed to detect previously unknown computer threats.

Heuristic detection: the scanner de-compiles the code or runs it within a virtual, restricted environment. It then classifies and weights the actions performed by the code against a predefined, behavior based, rule set.

Cloud-based protection and machine learning: those are relatively new techniques. The file that needs to be analyzed is sent to the antivirus / security system vendor cloud where sophisticated algorithms perform a deep analysis of the code authenticity and behavior.

Are those scan methods infallible?

Modern threats are very sophisticated and, like biological viruses, can mutate their code and their signatures. Moreover, new malwares and exploits are created every day and spread rapidly over the Internet. The threat recognition methods mentioned above are therefore not infallible but can guarantee a high percentage of malware recognition when combined together.

While signature based techniques are very successful in recognizing known threats and less prone to false positives, they are not so efficient in recognizing unknown malware or mutations of existing ones. In this area, the behavioral and heuristic methods perform much better although they are more prone to false positives since their detection is not based on bare code matching but on a certain degree of interpretation and hence uncertainty.

The term "false positive" is used when a security system classifies an innocuous file or process as malware.

 

 

Reference:

Alternative Streaming Quotes for US Equities

Overview: 

The SEC Vendor Display Rule requires that brokers give clients access to the NBBO at the point of order entry. In order to provide users with free live streaming market data, we cannot display this free stream when entering an order without the client subscribing to the paid NBBO. Please note, this does not apply to non-IBLLC clients.

Background: 

Under the Rule 603(c) of Regulation NMS (Vendor Display Rule), when a broker is providing quotation information to clients that can be used to assess the current market or the quality of trade execution, reliance on non-consolidated market information as the source of that quotation would not be consistent with the Vendor Display Rule.

All clients (IBKR Lite and Pro) have access to streaming real-time US equity quotes from Cboe One and IEX at no charge. Since this data does not include all markets, we cannot show this quote when entering parameters for a US stock quote. Therefore and according to FINRA's enforcement of the SEC rule, IBKR provides IBLLC US clients a free default snapshot service, “US Snapshots VDR Required”. If clients do not sign up for an NBBO US equity data service and they are an IBLLC client, they will have access to free real-time snapshots when making trading decisions on US stocks. Order routing will not change based on what is shown on the screen. If one is subscribed to NBBO quotes or not, by default the trade will still take place with the assistance of the SMART order router designed to provide the best price for the order.

Please see the sample screenshots below from TWS Classic and TWS Mosaic for what occurs when placing an order without the NBBO streaming subscription for US equities. 

TWS Classic:

1. Screenshot of quotes showing without order entry line item

2. Screenshot of quote going blank when putting in the order entry line item

TWS Mosaic:

1. Screenshot of quotes showing without order entry line item

2. Screenshot of quote going blank when putting in the order entry line item

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