How can I discontinue the issuance of duplicate copies of my trade confirmations and statements to my former employer?

In order to effect this change you will first need to update your employment by logging into Account Management and selecting the Account Administration and then Account Information menu options. From there you may modify your personal information including employment.  If the nature of your prior employment also involved membership in an exchange, regulatory or self-regulatory organization, or you were an associated person, affiliated person or employee of an exchange member, and these no longer hold true, you will need to change your answer to this question as contained within the Regulatory Info menu option also contained under Account Information.

Finally, please instruct your former employer to send an email to in order to independently confirm this request to discontinue sending duplicate statements.  If your new employer is also a financial institution which, for in-house compliance purposes and/or as a result of regulatory mandate monitors the trading activities of their employees, they will need email a request to in order to receive duplicate statements and trade confirms. 


Can I communicate with IB via email?

Due to the generally unsecure nature of commercial email and the volume of SPAM it generates, IB's Customer Service does not support inquiries delivered via email.  Clients who wish to communicate in a formal manner may do so through the secure webticket application available within your Account Management Message Center or through the Inquiry Form located on our website. 


Please note that responses to formal inquiries, regardless of how delivered, will be made available via the secure webticket application. Clients who wish to also receive an email, SMS text message and/or TWS bulletin when a webticket response is generated may do so by setting their message preferences within the Message Center.  Two message settings are made available:


1. Secure - under the secure setting you will receive a notification via email, SMS text message and/or TWS bulletin advising you when a ticket response has been provided.  As this notification will not contain the  contents of the response, you will need to log into your Account Management Message Center to read the message and/or post a follow-up response.


2. Non-Secure - under the non-secure setting you will receive a notification containing the full text of the ticket response within the body of the delivery option you've selected (i.e., email, SMS text message and/or TWS bulletin).  While this doesn't require that you log into your Account Management Message Center to read the message, you will need to do so should you wish to post a follow-up response.


As no preferences are established by default within the Message Center, clients who wish to elect either the secure or non-secure option may do so by logging into Account Management, clicking on the Message Center icon and then the Preferences menu option at the top of the page.  From there you may select any combination of delivery options and, for each delivery option selected, your secure or non-secure setting preference.

What does the 'Pending Advisor' status mean next to my withdrawal request?


In the Funds Status section of Account Management, client accounts who are logged in and have requested a withdrawal, will see the status as 'Pending Advisor'.


In the advisor structure, client accounts can request withdrawals by logging into Account Management just as any individual account would.  Once a withdrawal request is made by a client account, the advisor must approve the request.  If the Advisor does not approve the request, the withdrawal request will still be processed, but there will be a 3 business day delay.


Advisor Steps to Confirm:

Once a withdrawal request has been submitted by a client account, the advisor will receive an email notification, stating that a client has requested a withdrawal.  In order to approve, the advisor must log into Account Management.  The advisor will select the appropriate client account number on the Welcome page of Account Management.  A list of all Pending Items will appear for the selected account.  The advisor clicks the 'Consent' button in order to expedite the processing.


Note about hold periods:

In order to ensure the timely processing of client initiated withdrawal requests, the hold period for withdrawals where the amount of the request is greater than 80% of the amount available for withdrawal, will be held until consented to by the advisor or 3 calendar days, whichever comes first.  For amounts representing less than 80% will be held until consented to by the advisor or the next business day.

Where can I request additional trading permissions and market data subscriptions?


The account holder can do this through Account Management.  Login to Account Management and select Trading Access, then click on Trading Configuration.  From the Account Configuration/Trading Configuration page, the account holder can select the permissions they wish to obtain.  Once they have selected all pertinent permissions the account holder can submit the request.


If the account holder also wants to subscribe for Market Data which applies to those new permissions, they can also do this from Account Management by again selecting Trading Access, then clicking on Market Data Subscriptions.

Upgrading trading permissions?


To upgrade trading permissions, log into Account Management and select the Trade, Configuration and then Trading Permissions menu options.  You will be presented with a matrix listing the product types offered (e.g., stocks, bonds, options, futures, etc.) along with the countries in which trading in those products is offered. Your current permissions will be denoted by the checked boxes within the matrix. To upgrade or expand those permissions, simply check the box alongside the product and country combinations desired and select the Continue button at the bottom of the page. Your request will then be forwarded for Compliance review to ensure that the new permissions are consistent with your stated trading objectives, product knowledge & experience and financial qualifications.  This review generally takes 24-48 hours and upgrade requests are reviewed in the order by which they are received.

In addition, once your request has been approved we recommend that you review your market data subscriptions through the the Trading Access and then Market Data Subscriptions menu options to ensure that you have the proper subscriptions for the products you intend to trade.


How, under the Windows operating system, do I create a screen shot to send to IB?

Manual Screenshot

To provide an image of your full computer screen  select and hold down the ‘Ctrl’ key and then the ’Print Screen‘ key (located in the upper right corner of the keyboard).

For an image of a single window within your screen select and hold down the ‘Alt’ key and then the ‘Print Screen’ key   

Next, open a text or image editing program such as Microsoft Word to ‘paste’ and save the shot you’ve just created,.  Once the program has opened select and hold down the 'Ctrl' key and then hit the “V” key. Verify that this is the image you wish to send and then save the document to your computer.  Log into Account Management and select the Message Center from where you can create a new web ticket and attach your document.


TWS Screenshot / Log File

Traders using the TWS software can use the keyboard combination Ctrl + Alt + H to create a snapshot of their TWS screen and upload their log file for the current day.

A window will appear allowing the trader to enter text and check the screenshot box to include an image of the computer screen.

After pressing submit, the following window will appear to acknowledge that the files have been uploaded.



  • Customer service does not monitor these uploads during the day so be sure to communicate with the customer service desk prior to uploading files relating to a current issue.
  • Traders behind a firewall or proxy may be unable to upload log files and screenshots using the TWS method.

Can an advisor client account trade for himself?


By default, client accounts do not have Trading Access and cannot sign into TWS or Web Trader. They are limited to Account Management where they can view Statements and Trade Confirmations, as well as perform account administration tasks.  However, there are occasionally requests by advisors that a client be given the ability to trade their own account.


There is a feature that allows the Advisor to give Trading Access to his Clients. This can be configured by the Advisor in Account Management -> Trading Access -> Client Trading. The Client would then need to subscribe to market data if they desire and would be able to trade only his own account.



  • Working orders would be accessible by either the client or the advisor.
  • The trading privilege of client accounts will be displayed in CAST. On the Account Information page of the FA, in the 'Clients of this FA' section, a column entitled 'Client Trading' will show Enabled, Disabled or nothing.

How do I change the fees which I charge my clients?


Advisor accounts have the ability to configure the fees which they assess to their clients.


The procedure for changing fees for a client account is as follows. You must log into Account Management and from the navigation pane on the left, select Funds Management -> Client Fees. You will need to change the fees in this section on line, but you still must have the client sign the fee change form and submit to us for processing.


Please see the 'Advisor Client Fees' link avaiable at the bottom of this page for additional information, such as the available billing methods and the fee caps currently in place.


Can I upgrade my individual account to an advisor account?


Clients often request that their individual accounts be converted to advisor accounts so they can take advantage of the advisor account structure.


Unfortunately, we cannot upgrade an Individual account to an Advisor Account. You must complete a new application, which can be accessed from our home page, by selecting Accounts -> New Accounts -> Advisor.
During the Advisor Account application, you will be given the opportunity to open a Trading Sub Account for yourself. If you do, and if you make sure that all aspects of this new Sub account (titles, tax IDs, trading permissions,e,mail addresses) match those of your existing individual account, you will be able to request a Positions and Funds move to your new account.
Please bear in mind:
- The Advisor Master account is only a shell account that is used to place trades on behalf of Advisor Client accounts.

- The Advisor Master account cannot hold positions.

- In order to trade, you must allocate trades to an Advisor Client account.

How do I move my current IB account underneath an advisor account?


There are two possible methods which can be used to move an existing IB account underneath an advisor structure, dependent upon the situation of the account being linked.

Link Account to Advisor/Broker:

Interactive Brokers allows existing accounts to request their full account be 'linked' to a Friends and Family Advisor account, a Professional Financial Advisor or a Fully Disclosed Introducing Broker.  These linkages include all cash and positions and are available to accounts which are not currently Advisor or Broker clients.  There are a number of checks which are performed which may prevent the linking of an account, such as, but not limited to, trading permission incompatibilities between the Advisor or Broker Master and the client account, commission schedule1 differences, etc.

To use this functionality, the user on the account requesting to be linked will need to log into Account Management. 

If your Account Management session has a series of menu items on the left: From the Account Administration menu, click Link Account to Advisor/Broker. 

If your Account Management session has a series of menu items on the top: Click Manage Account followed by the Add Accounts item.  You will then see the Link Account to Advisor/Broker tab.

You will be prompted to enter the account ID and the title of the Advisor or Broker which you are attempting to link to.  After submitting this information, users will be presented with any applicable agreements and will need to confirm the request.

Once confirmed, the advisor or broker will receive an email notifying them of the requested link.  They will need to log into Account Management to either accept or reject the request.  IB will process accepted requests at approximately 3:00 p.m. every Friday.


1 Please note, accounts which are configured with an unbundled commission schedule will not be allowed to link to an Advisor or Broker account, unless the commission schedule is changed to bundled.  In the Advisor and Broker account structures, commission schedules cannot be defined for client accounts.  If not properly configured at the master level, changing your commission schedule to bundled may result in higher commission charges.


Transfer Of Assets - To Another IB Advisor Managed Account

For those clients which have an attached or additional account, in order to move under an Advisor, you must first open a new account directly under the Advisor, which duplicates the existing account.  It is important to ensure that all aspects of the new account (account titles, tax IDs, trading permissions, etc.) match the existing account exactly.  Client accounts can be created by the Advisor through Account Management (click here for detail). Once the new account has been approved, clients will be able to log into Account Management and select the Transfer of Assets option as the Transfer Method in the Positions Transfer section of Funds Management.  Please keep in mind the following:

  • The Advisor Master account is only a shell account that is used to place trades on behalf of Advisor Client accounts.
  • The Advisor Master account cannot hold positions.
  • In order to trade, you must allocate trades to an Advisor Client account.



  • Transfers are processed on a daily basis, with the exception of US option expiration Friday.
  • The new account should be allowed to close positions on the first day of transfer but will not be allowed to open positions as the new account will not have a Previous day Equity With Loan value.
  • The Cost Basis cannot be manipulated for Internal transfers, only for ACATs from outside sources.


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