Security considerations following SLS opt out

Account holders who have elected to opt out of IB's Secure Login System (SLS), and effectively relinquish the protections afforded by two factor authentication, are strongly encouraged to familiarize themselves with and utilize alternative best practice security measures, a number of which are discussed below. 

It's important to note that while none of these measures, on either an individual or collective basis, is deemed equivalent to the SLS in terms of protection and, in fact, are recommended as complementary measures, opting out of SLS serves to increase their relevance.

 

IP Restrictions:

One way to add protection or a level of security to your IB Trading account while not utilizing a Secure Login Device would be to setup IP restrictions.  By selecting this setting through Account Management you're telling Interactive Brokers that you only want access to your trading account(s) from a specified IP address, or a range of IP addresses. In addition, should you have multiple authorized traders for a given account, these restrictions can be set at the individual trader level. 

To implement IP restrictions you will need to log into Account Management using your security device and mouse-over the Manage Account menu then click on Security and then on IP Restrictions. This will take you to the "Manage IP Address Restrictions" screen. From there click on the Add IP Address Restriction button, select the trader user name from the drop-down list, enter the IP address from which you connect (xx.xx.xx.xx.xx.xx) and click on the Submit button. Note that any updates do not take effect immediately but rather the following business day.

To find the IP address of your PC please follow the below steps.  (Please note that the below will only give you the local PC address. If you are using any type of router in your home network please make sure you use your WAN IP address.   Any IP address that starts with 192.XXX.XXX.XXX is most likely your LAN IP, and not your WAN IP.  You can find your WAN IP by calling your ISP and asking them for it.)

  • Click on the Start button in the lower left hand corner f your screen;
  • Click on Run;
  • Type “cmd” in the Run box and then click enter on your keyboard.  An MS DOS Window will   open
  • Type “ipconfig” into the MS DOS Window and then click enter on your keyboard.  Your IP address will be displayed.

Important Notes:

The IP restriction feature is only intended where the IP address is static, or remains constant.  In certain instances your computer’s IP address may be assigned automatically and in a dynamic or changing manner by your network administrator or Internet Service Provider.  IB recommends that you confirm that your address is static prior to using this restriction feature.


While the use of the IP restriction feature will restrict access to the IP address(es) you specify, you must be aware it isn't 100% full proof against very advanced electronic thieves who know how to spoof, and or mask an IP Address. it should be noted that this feature alone will not necessarily prevent unauthorized access by any hacker having your user name and password along with the ability to ‘spoof’ your IP address.



Securing Your Network

  • Use a firewall making sure ports 4000 and 4001 are open for TWS access.
  • Never use a wireless session (WI-FI) which is unsecured or not operated by you. If the use of a unsecured network (e.g. public Wi-Fi hotspot) becomes necessary, do not log into any financial institution account you may have including your IB account.
  • When logging into the TWS, check the “Use SSL” box on the login screen.  By using SSL, or Secure Socket Layer, all information passed to and from your computer is protected using 128-bit encryption.  Note, however, that checking this box may cause you to experience minor performance impacts depending on the capabilities of your PC.
  • Use antivirus software to identify and eliminate viruses you may have downloaded to your computer accidentally.  As new viruses are constantly being created, you need to update your antivirus software regularly.
  • Use anti-spyware software to detect and remove spyware programs which can collect various types of personal information, monitor your browsing activity and interfere with the control of your computer.

 

If you have any other questions please feel free to contact IB's Technical Support center. 

How to Deposit Funds Via an Electronic Funds Transfer (EFT)

How to initiate a deposit via an Electronic Funds Transfer

For additional information on how to deposit funds to your Interactive Brokers account please visit the Funds and Banking section on our website

How to Deposit Funds Via a Full ACATS/ATON Transfer

How to deposit funds to your Interactive Brokers account via a full ACATS/ATON Transfer

For information on how to initiate a partial ACATS/ATON transfer/ please click here

For Interactive Brokers tradeable products please visit the Contract Search Engine

For a detailed description of the Full ACATS/ATON process flow please click here 

For a list of the most common causes for ACATS/ATON rejects, please click here

 

 

How to Deposit Funds Via a Partial ACATS/ATON Transfer

How to deposit funds to your Interactive Brokers account via a partial ACATS or ATON transfer

 

How to Deposit Funds Via a Check

How to deposit funds to your Interactive Brokers account via a Check

Troubleshooting Account Management Login Failures

Click on the link below which best describes your situation:

  1. Receiving “Invalid user name password combination” message
  2. Receiving “Invalid passcode” message
  3. I’ve forgotten my user name and/or password
  4. I’m temporarily without possession of my security device
  5. My security device has been lost or damaged
  6. I’ve been issued a temporary passcode which has expired
  7. I’ve been issued an online security card which has expired
  8. I’m awaiting delivery of my physical security device and can now no longer log into my account
  9. I am able to log into Account Management with my temporary passcode but not the trading platform
  10. I am in possession of my security device and wish to activate it
  11. Receiving “BAD CHARACTER” message after entering my user name

IMPORTANT NOTE: If you are unable to resolve your account access issue from the information above, please contact your local Customer Service Center.  Also note that for security purposes, all requests for login assistance must be initiated via telephone as it requires prior verification of the account holder's identity. A listing of Customer Service Centers, contact numbers and hours of operations may be found via the following website link: http://individuals.interactivebrokers.com/en/p.php?f=customerService&ib_...

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
a. Make sure that the Caps Lock key is not on as user name is case sensitive and is required to be input in lower case format.
IMPORTANT SECURITY NOTICE: If an account experiences 10 consecutive failed Account Management login attempts within any 24-hour period, it will be locked out from login regardless of subsequent attempts using the correct user name and password combination. This lock out, intended as a security measure to prevent hackers from random attempts to guess the password, will remain in force until 24 hours have passed since the last unsuccessful log in attempt.
 
If you believe that your account has or is about to be been locked due to consecutive failed login attempts, you will need to contact to contact your regional Customer Service Center via telephone for assistance. Note that assistance for log in matters is only provided via telephone and after the identity of the account holder has been verified.
 
 
 
 
a. If operating with a temporary passcode, note that alpha characters are case sensitive and are required to be input in upper case format 
 
 
 
 
a. For security purposes, all requests for assistance with a user name and/or password must be initiated via telephone and require prior verification of the account holder’s identity. Requests are to be directed to one of the regional Customer Service Centers. 
 
 
 
 
a. If you are temporarily without possession of your security device, interim access may be provided by contacting your regional Customer Service Center via telephone where, once your identity has been verified, you will be provided with a temporary passcode.
 
The temporary passcode is a static alpha-numeric code which replaces the randomly generated code provided through your security device and which will provide full access to Account Management and the trading platforms for 2 days. Should a lengthier period of interim access be necessary, and to obtain enhanced protection, it is recommended that you use the temporary passcode to log into Account Management and print out the on-line security card which will operate as a replacement to your security device for up to 3 weeks.  
 
After the expiration of the temporary passcode or on-line security card, or if you regain possession of your security device beforehand, you will need to log into Account Management and select the menu option to re-activate your security device.
 
 
 
 
 
a. In the case of a lost or damaged security device, you will need to contact our Customer Service center to arrange for a replacement and to provide for interim access. As the time frame for shipping a replacement device may range form 3 to 14 days depending upon your country of residence, interim access is provided via an on-line security card. The on-line security card may be retrieved for printing or saving as an image to your desktop once a temporary passcode has been provided for Account Management access.
 
 
 
 
 
a. The temporary passcode is intended to provide full access to both Account Management and the trading platforms for a period of 2 days. After 2 days, the temporary passcode may no longer be used to access the trading platforms but may be used to access Account Management for an additional period of 10 days. The Account Management access, however, is limited solely for the purpose of printing or saving the on-line security card.  
 
If your window of access to Account Management using the temporary passcode remains, you may print or save the on-line security card through which full access to both Account Management and the trading platforms is provided for a period of 21 days. If you are unable to log into Account Management, you will need to contact your regional Customer Service center for assistance.
 
 
 
 
 
a. The on-line security card is intended to provide full access to both Account Management and the trading platforms for a period of 21 days. This time frame, while limited, is intended to provide sufficient opportunity for the account holder to either regain possession of a temporarily unavailable security device or request and receive a replacement device.
 
If you are unable to log in using the on-line security card, you will need to contact your regional Customer Service center for assistance and to provide information as to the status of your permanent security device.
 
 
 
 
 
a. Depending upon your location, the physical security device should be delivered to the address of record on your account within 2 days in the case of US residents and within 2 weeks for all other accounts. It’s important to note that the permanent devices are set to automatically activate after a set timeframe if not yet manually activated by the account holder. If this is the case and you encounter difficulties logging into your account, please contact our Technical Assistance Department at 1-877-442-2757.
 
 
 
 
 
a. If your window of access to Account Management using the temporary passcode remains, you may print or save the on-line security card through which full access to both Account Management and the trading platforms is provided for a period of 21 days.
 
If you are unable to log into Account Management, you will need to contact your regional Customer Servicecenter for assistance.
 
 
 
 
 
a. To activate either a replacement device or one which was temporarily unavailable and which required issuance of a temporary passcode, you will need to log into Account Management and select the reactivate security device menu option. Once reactivated, neither the temporary passcode nor on-line security card will remain operable.

 

 

11. Receiving “BAD CHARACTER” message after entering my user name.

a. Re-enter your user name and make sure that you do not include any spaces or characters which are not either alpha or numeric (e.g. !@#$%^&*(.,”:...etc.).

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Why am I required to provide a W-8 if I am not a US citizen or resident?

As IB LLC is a carrying broker domiciled in the U.S., it is required to report information and, in certain instances, make payment of withholding taxes to the U.S. tax authority, the Internal Revenue Service for all account holders. To certify oneself as a non-U.S. person, a Form W-8 is requested at the time of application and is required to be re-certified every three years thereafter. If IB does not receive the W-8 or the account holder fails to re-certify the W-8 in a timely manner, then the account holder is presumed to be a US person and, absent a W-9, may then be subject to back-up withholding taxes on interest, dividends and substitute payments in lieu, as well as gross proceeds.

By certifying yourself as a non-U.S. person through a properly completed W-8, your U.S. withholding is limited to dividends issued by US corporations. Note that virtually all countries apply withholding taxes when local companies seek to distribute dividends to externally based shareholders (whether those shareholders are corporate or not). The rate at which IB is obligated to withhold for a given payment depends largely upon whether there is a tax treaty in place between the country where the dividend paying country is based and the country of residence of the dividend recipient.

Funding for IB INR Accounts

Overview: 

 

Interactive Brokers provides IB India INR account holders the ability to deposit and withdrawal both cash and positions via a tool made available through the secure Account Management application and may be accessed via the Funds Management within the Cash Transfers page.

 

INR IB INDIA DEPOSIT TYPES

 

The deposit notification allows IB to efficiently identify your incoming funds for proper credit to your account.  It also provides detailed banking instructions for your specific deposit method.

 

Cheque Deposits:

Cheques are the most common method of payment and accounts for about 90% of the payments in India.  

 

Please note Cheque deposits should be made payable to:

Interactive Brokers (India) Private Limited

Mail to: Interactive Brokers (India) Private Limited

A-605, Dynasty Business Park

151 Andheri Kurla Road, Andheri East, Mumbai 400059 India

 

National Electronic Funds Transfer (NEFT/Wires):

This is an account-to-account batch based electronic settlement mechanism using a deferred net settlement method.

 

Real-Time Gross Settlement (RTGS/Wires):

RTGS is a payments mechanism where inter-bank payment instructions are settled real time. RTGS are used for transactions above 100,000.00 INR. The wire instructions are as follows:

Beneficiary Bank Account Name: Interactive Brokers (India) Private Limited

Beneficiary Bank Account Number: 030-251318-902

Beneficiary Address: A-605, Dynasty Business Park

151 Andheri Kurla Road, Andheri East, Mumbai 400059 India

Beneficiary Bank: Hongkong and Shanghai Banking Corp (HSBC)

HSBC’s Bank Code: HSBC0400002

Further Credit to: Your IB account number/Your IB account title

 

DEPOSIT RESTRICTIONS/HOLDS:

 

Cheque Deposits:  

There is a 7th business days hold available on the 8th business day with the exception of Bank Cheques which are guaranteed and credit immediately. For a check to quality as a Bank Cheque the cheque must contain one of the following descriptions: Treasurer’s Cheque, Cashier’s Cheque, Teller’s Cheque, Banker’s Cheque or Official Cheque.

 

Wire Deposits (NEFT/RTGS):

These deposits credited to your account immediately upon arrival. Funds may not be withdrawn for 3 business days following receipt.

 

To make a withdrawal of funds, complete a withdrawal request on the Cash Transfers page in Account Management/Funds Management. The first cash withdrawal in any one month is free. A fee will be charged for each additional withdrawal. A withdrawal request will be processed only if the customer has sufficient available funds and equity in excess of the initial margin requirement. Available funds are defined as the lower of trade or settlement date funds. If a withdrawal request is rejected, the customer may re-enter the withdrawal request once there are sufficient funds and equity in excess of the initial margin requirement. In accordance with anti-money laundering regulations, all withdrawals will be sent in the name of the account holder.

 

 

 

INR IB INDIA WITHDRAWAL TYPES

 

Detailed withdrawal instructions are provided when sending funds from your IB account. 

 

 

NEFT Bank Wire Transfer:

Requests submitted by 14:00 ET will be sent 18:00 ET, under normal circumstances. Funds normally credit one or two business days, depending on the time of settlement.

 

RTGS Bank Wire Transfer:

Requests submitted by 14:00 ET will be sent 18:00 ET, under normal circumstances. Funds normally credit one or two business days, depending on the time of settlement. This transfer system is only for transactions greater than 100,000 INR

 

RTGS Broker Wire Transfer:

Requests submitted by 14:00 ET will be sent 18:00 ET, under normal circumstances. Funds normally credit one or two business days, depending on the time of settlement. This transfer system is only for transactions greater than 100,000 INR

 

TRANSFER OF ASSETS:

 

Stock Transfer Form:

Fill-out and fax the Transfer of Assets form to 00852-2509-4102 (Hong Kong)/0041-41-726-9599 (Zug) or attach a scanned document by setting up a ticket message via Account Management-Message Center. Assets transfers have a 2 to 5 business day turn around.

 

 

INR INTEREST RATES:

 

Benchmark Rate: India SBI Prime (Prime lending rate of the State Bank of India)

Use cases where assistance with system access is required

Overview: 

Please click on the use case below which best describes your login issue for guidance as to how to proceed:

I. No Access to Account Management or TWS

1. I forgot my User Name and/or password

2. I am temporarily without possession of my security device

3. My security device is lost or damaged

4. My temporary passcode has expired

5. My on-line security card has expired

 

II. Partial Access (Account Management only)

1. I am able to log into Account Management with my temporary passcode but not the trading platform

 

III. Full Access to both Account Management and TWS

1. I am in possession of my security device and wish to activate it.

 

 

 

 

 

 


  1. I forgot my User Name and/or password

For security purposes, all requests for assistance with a User Name and/or password must be initiated via telephone and require prior verification of the caller’s identity. Click here for a list of IB’s regional Customer Service center contact numbers.

 

  1. I am temporarily without possession of my security device

If you are temporarily without possession of your security device, interim access may be provided by contacting your regional Customer Service center via telephone where, once your identity has been verified, you will be provided with a temporary passcode.   

This temporary passcode is a static alpha-numeric code which replaces the random code supplied by your security device and which will provide full access to both Account Management and the trading platforms for 2 days.  Should a lengthier period of interim access be necessary and to obtain enhanced protection, it is recommended that you use the temporary passcode to log into Account Management and print out the on-line security card which will operate as a replacement to your security device for up to 3 weeks.   

After the expiration of the temporary passcode or on-line security card, or if you regain possession of your security device beforehand, you will need to log into Account Management and select the menu option to re-activate your security device.

 

  1. My security device is lost or damaged

In the case of a lost or damaged security device, you will need to contact our Customer Service center to arrange for a replacement and to provide for interim access. As the time frame for shipping a replacement device may range form 3 to 14 days depending upon your country of residence, interim access is provided via an on-line security card. The on-line security card may be retrieved for printing or saving as an image to your desktop once a temporary passcode has been provided for Account Management access.

 

  1. My temporary passcode has expired

The temporary passcode is intended to provide full access to both Account Management and the trading platforms for a period of 2 days.  After 2 days, the temporary passcode may no longer be used to access the trading platforms but may be used to access Account Management for an additional period of 10 days.  The Account Management access, however, is limited solely for the purpose of printing or saving the on-line security card.   

If your window of access to Account Management using the temporary passcode remains, you may print or save the on-line security card through which full access to both Account Management and the trading platforms is provided for a period of 21 days. If you are unable to log into Account Management, you will need to contact your regional Customer Service center for assistance.

 

  1. My on-line security card has expired

The on-line security card is intended to provide full access to both Account Management and the trading platforms for a period of 21 days. This time frame, while limited, is intended to provide sufficient opportunity for the account holder to either regain possession of a temporarily unavailable security device or request and receive a replacement device. 

If you are unable to log in using the on-line security card, you will need to contact your regional Customer Service center for assistance and to provide information as to the status of your permanent security device.

 


 

  1. I am able to log into Account Management with my temporary passcode but not the trading platform

If your window of access to Account Management using the temporary passcode remains, you may print or save the on-line security card through which full access to both Account Management and the trading platforms is provided for a period of 21 days. 

If you are unable to log into Account Management, you will need to contact your regional Customer Service center for assistance.

 


  1. I am in possession of my security device and wish to activate it.

To activate either a replacement device or one which was temporarily unavailable and which required issuance of a temporary passcode, you will need to log into Account Management and select the reactivate security device menu option.  Once reactivated, neither the temporary passcode nor on-line security card will remain operable.

 

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