How do I return my secure login device to Interactive Brokers ?

In the event you need to return your secure log in device to Interactive Brokers (due to damage, breakage, account consolidation or closing purposes), please follow the instructions below:

  1. Download and print the Secure Login Device Return Form.
  2. Complete the form and package it with your device.  
  3. Mail your package to the applicable address below.

For your protection, we strongly recommend using a padded envelope for your return, and a carrier that provides a tracking number (e.g., UPS, FedEx, DHL, or USPS Express Mail only) since you will be held liable for the token's return. Please allow 3 days after shipment for your account to reflect the receipt by IB of the returned device. Please note delivery time can vary due to carrier delays.

Additional Action For Replacement Returns
If this is a replacement return and not a closing of an account, please call our security support team at 1-203-618-4006 to notify us of your defective device and we will provide you with a temporary security code allowing you to continue to access your account until you receive your new secure log in device. IB offers multiple device types, and the replacement considerations associated with each are outlined below:

For Digital Security Card+ (DSC+) Users:
If you are returning a Digital Security Card+ (Exhibit 1), and require a replacement device, you will need to log into Account Management and request a new card. This is necessary due to the PIN feature of this card.  Please remember your PIN as you will need it during the activation process.

Exhibit 1

 Digital Security Card+ 

For Platinum and Gold Device Users:
If you are returning a Platinum or a Gold secure login device (Exhibit 2) you will receive in replacement a Digital Security Card+ as shown above. Platinum and Gold devices have been discontinued and replacements are no longer available.

Exhibit 2

 

For Alpine Users:
If you are returning an Alpine secure log in device (Exhibit 3) IB will replace the device with a new Digital Security Card as seen below.  Alpine devices have been discontinued and replacements are no longer available. Should you have a device of this type you do not need to return it, but you will need to contact IB for its replacement.

Exhibit 3

 

For Digital Security Card (DSC) Users:
If you are returning a Digital Security Card (Exhibit 4), and require a replacement device, you will need to log into Account Management and request a new card. This is necessary due to the PIN feature of this card.  Please remember your PIN as you will need it during the activation process.

Exhibit 4

Digital Security Card

For Security Code Card Users:

These types of cards (Exhibit 5) do not need to be returned to IB and can be shredded and discarded.

Exhibit 5

Mailing address for US & Canadian Clients: Mailing address for EU Clients: Mailing address for Asian Clients: Mailing address for Australian Clients:
Interactive Brokers, LLC.
Attn: Token Return Department
2 Pickwick Plaza
Greenwich, CT 06830
(203) 618-4006

Interactive Brokers (U.K.) LTD.
Attn: Token Return Department
Gotthardstrasse 3
CH-6301 Zug
Switzerland
+41-41-726-9500

Interactive Brokers, LLC.
Attn: Token Return Department
Suite 1512,
Two Pacific Place
88 Queensway Admiralty, Hong Kong

Cantonese:
+852-2156-7907
Mandarin:
+86 (21) 6086 8586

Interactive Brokers, LLC.
Attn: Token Return Department
Grosvenor Place, Level 42
225 George Street
Sydney, 2000
+61 (2) 8093-7300

Account Closing
Access to Account Management for the purpose of reviewing and/or printing activity statements and any tax forms is provided following the return of your device and closing of your account.  Once closed, you will be able to log in without the security device and will only need your existing user name and password .

 
Question regarding security devices may be addressed to the security group at 1-203-618-4006.
 
For information regarding replacement fees for security devices which are either lost, stolen, damaged or not returned upon account closing, please refer to KB1861.

 

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