IB will issue a temporary passcode to secure login system participants in the event their security device has been misplaced, lost or damaged.  Passcodes have a lifespan of 2 days from the date of issuance, providing sufficient to log into Account Management and print out an on-line security card.  The on-line security card, in turn,  has a lifespan of 21 days, providing the account holder with an opportunity to locate the misplaced device or have the lost or damaged device replaced. Account holders who remain without their physical security device and are unable to log in using either the temporary passcode or on-line security card will need to contact Customer Service in order access the account.  

IMPORTANT NOTICE

As a matter of policy, IB will not issue consecutive temporary passcodes to a given account, but rather will act to restore the account protection to the most secure level, which is that provided by the physical security device.