Account holders logging into their account via IB's Secure Login System are issued a security device, which provides an additional layer of protection to that afforded by the user name and password, and which is intended to prevent on-line hackers and other unauthorized individuals from accessing their account. While IB does not charge any fee for the use of the device, certain versions require that the account holder return the device upon account closing or incur a replacement fee. Existing account holders are also subject to this replacement fee in the event their device is lost, stolen or damaged (note that there is no fee to replace a device returned as a result of battery failure).
In addition, while IB does not assess a replacement fee unless a determination has been made that the device has been lost, stolen, damaged or not returned, a reserve equal to the fee will placed upon the account upon issuance of the device to secure its return. This reserve will have no effect upon the equity of the account available for trading, but will act as limit to full withdrawals or transfers until such time the device is returned (i.e., cannot withdraw the reserve balance).
Outlined below are the replacement fee associated with each device.
|SECURITY DEVICE||REPLACEMENT FEE|
|Security Code Card||$0.001|
|Digital Security Card||$20.00|
|Digital Security Card +||$20.00|
For instructions regarding the return of security devices, please see KB975
1The Security Code Card is not required to be returned upon account closing and may be destroyed and discarded once remaining funds have been returned and the account has been fully closed. Access to Account Management after closure for purposes of viewing and retrieving activity statements and tax documents is maintained using solely the existing user name and password combination.
2IB is no longer issuing replacement Alpine Devices and account holders using this device have been issued notice and instructions within Account Management for requesting a replacement. Please contact your local Customer Service Center in the event you maintain this device and have yet to receive its replacement.