Overview of Secure Login System

The security of your assets and personal information is of utmost concern to us and we are committed to taking the steps necessary to make certain you are protected from the moment you open up your account.  

To provide you with the highest level of online security, Interactive Brokers has implemented a Secure Login System (SLS) through which access to your account is subject to two-factor authentication. Two-factor authentication serves to confirm your identity at the point of login using two security factors: 1) Something you know (your username and password combination); and 2) Something you have (an IB issued security device which generates a random, single-use security code). As both knowledge of your username/password and physical possession of the security device are required to login to your account, participation in the Secure Login System virtually eliminates the possibility of anyone other than you accessing your account.
 
Benefits of Enrollment
The principal benefit of SLS enrollment is to protect your account from unauthorized access. There is no fee associated with enrollment[1] and participants have the added benefits of: 1) higher withdrawals thresholds over both single and five day periods; 2) ability to change your banking instructions and email address without contact from a member of our Security Team; 3) ability to effect ACH & EFT funding transactions beyond an initial USD 20,000 account funding transaction; and 4) the ability to share a single device across multiple like accounts.
 
How to Enroll
Enrollment is easy. In the case of new applicants, you will be provided with an email link with instructions for printing and activating an on-line security card during the account configuration step of the online application. This on-line card is intended as a temporary device expiring 21 days after your account has been funded, during which time a permanent device will be shipped to you. Once you receive your permanent device and follow the instructions for its activation, your on-line card will be automatically de-activated and may be disposed. It’s important to note that the permanent devices are set to automatically activate after a set timeframe if not manually activated by the account holder. If this is the case and you encounter difficulties logging into your account, please contact our Technical Assistance Department via telephone.
 
If you are an existing account holder and haven’t already enrolled in SLS, you will need to log into Account Management and select the Secure Login System link in the User Management menu. A subscription page will appear providing an overview of the Secure Login System and the device assigned to your account, along with a link to confirm your subscription. A permanent device will then be shipped to your residential address or, in the case of a entity account, the principal place of business.
 
Lost, Damaged or Temporarily Unavailable Device
In the case of a lost, damaged or temporarily unavailable security device, you will need to contact your regional Customer Service Center via telephone to arrange for a replacement and/or to provide for interim access. Once your identity has been verified you will be provided a temporary passcode (i.e., a static alpha-numeric code which replaces the random code supplied by your security device) that will allow you to log into your Account Management and print the on-line security card. The on-line card will provide interim access for up to 21 days, sufficient time for a replacement device to be shipped or, should your device be temporarily unavailable, time to regain possession and re-activate your permanent device.  See KB1943 for instructions on requesting a replacement device.
 
Types of Devices
IB provides a range of security devices, each tailored to meet the portability and security needs of your particular account. Once funded, account holders will receive one of following four permanent security devices:  
 
1. Security Code Card (Bronze) - This resembles a credit card with 224 alpha-numeric codes.
 
2. Digital Security Card - This resembles a credit card with touch keypad and LCD display.
 
3. Alpine (Silver) - This is a small blue oval device with an LCD and keychain clip.
 
4. Gold/Platinum Devices - This is a black rectangular device which has a numeric keypad, LCD display and resembles a small calculator.
  
For Additional Information 
See KB1042 for video instructions on logging in with the Secure Code Card.

[1] If your device is lost, damaged or stolen or if you close your account and fail to return the device, a charge will be assessed to cover its cost. This charge, which is a function of the device provided, ranges from 20.00 – 150.00 USD.

 

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