Overview of Secure Login System

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The security of your assets and personal information is of utmost concern to us and we are committed to taking the steps necessary to make certain you are protected from the moment you open up your account.  

To provide you with the highest level of online security, Interactive Brokers has implemented a Secure Login System (SLS) through which access to your account is subject to two-factor authentication. Two-factor authentication serves to confirm your identity at the point of login using two security factors: 1) Something you know (your username and password combination); and 2) Something you have (an IB issued security device which generates a random, single-use security code). As both knowledge of your username/password and physical possession of the security device are required to login to your account, participation in the Secure Login System virtually eliminates the possibility of anyone other than you accessing your account.
 

Benefits of Enrollment

The principal benefit of SLS enrollment is to protect your account from unauthorized access. There is no fee associated with enrollment[1] and participants have the added benefits of:
  1. Higher withdrawals thresholds over both single and five day rolling periods.
  2. Ability to change your banking instructions and email address without contact from a member of our Security Team.
  3. Ability to effect ACH & EFT funding transactions beyond an initial USD 20,000 account funding transaction.
  4. The ability to share a single device among multiple usernames registered to the same individual.
 
 
 

How to Enroll

Enrollment is easy. In the case of new applicants, you will be provided with an email link with instructions for printing and activating an on-line security card during the account configuration step of the online application. This on-line card is intended as a temporary device expiring 21 days after your account has been funded, during which time a permanent device will be shipped to you. Once you receive your permanent device and follow the instructions for its activation, your on-line card will be automatically deactivate and may be disposed. It’s important to note that the permanent devices are set to automatically activate after a set time frame if not manually activated by the account holder. If you choose to use the IB Key (smartphone digital access key application) you will need to validate your phone number. You can do so directly in the smartphone app. Detailed instructions are available in KB2260.
 
If you are an existing user and haven’t already enrolled in SLS, you will need to log into Account Management and select the Manage Account -> Security -> Secure Login System and then Security Device menu options. You will be presented with a screen displaying the device that you will receive and through which you will confirm your address of record. You can alternatively activate the IB Key smartphone app on your device immediately. How to activate the app, conditions and requirements can be found in KB2260.

 

 
 

Lost, Damaged or Temporarily Unavailable Device

In the case of a lost, damaged or temporarily unavailable security device, you will need to contact your regional Client Service Center via telephone to arrange for a replacement and/or to provide for interim access. Once your identity has been verified you will be provided a temporary passcode (i.e., a static alpha-numeric code which replaces the random code supplied by your security device) that will allow you to log into your Account Management and print the on-line security card. The on-line card will provide interim access for up to 21 days, sufficient time for a replacement device to be shipped or, should your device be temporarily unavailable, time to regain possession and re-activate your permanent device. See KB1943 for instructions on requesting a replacement device.
 
 
 

Types of Devices

IB provides a range of security devices, each tailored to meet the portability and security needs of your particular account. Once funded, account holders can activate a smartphone security application or request a physical security device.   
  1. Security Code Card - It has the same size and shape of a credit card, with 224 alpha-numeric codes printed on it.
  2. Digital Security Card+ - It has the same size and shape of a credit card and it is electronic, requiring the user to enter a PIN code as an additional layer of protection.
  3. IB Key – This is a software (app) available for Android Phones and iPhones[2] which requires a PIN code to operate.
 

Notes:

1: For Digital Security Card+ if your device is lost, stolen, damaged by you or not returned to IB once you have closed your account, a 20 USD charge will be assessed to cover its cost.
2: For iPhone users you must have either TouchID or Passcode enabled (refer to: Set up Touch ID for directions). TouchID is the recommended choice.
 
 

 

Additional Information 

See KB1042 for video instructions on logging in with the Secure Code Card.
See KB2277 for complete details on IB Key for Android.
See KB2278 for complete details on IB Key for iOS.
 
 

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