How do I return my secure login device to Interactive Brokers ?

In the event you need to return your secure log in device to Interactive Brokers (due to damage, breakage, account consolidation or closing purposes), please follow the instructions below:

  1. Download and print the Secure Login Device Return Form.
  2. Complete the form and package it with your device.  
  3. Mail your package to the applicable address below.

For your protection, we strongly recommend using a padded envelope for your return, and a carrier that provides a tracking number (e.g., UPS, FedEx, DHL, or USPS Express Mail only) since you will be held liable for the token's return. Please allow 3 - 5 business days after shipment for your account to reflect the receipt by IB of the returned device. Please note delivery time can vary due to carrier delays.

Additional Action For Replacement Returns
If this is a replacement return and not a closing of an account, please call our security support team, at the number below, to notify us of your defective device and we will provide you with a temporary security code allowing you to continue to access your account until you receive your new secure log in device. IB offers multiple device types, and the replacement considerations associated with each are outlined below:

For Digital Security Card+ (DSC+) Users:
If you are returning a Digital Security Card+ (Exhibit 1), and require a replacement device, you will need to log into Account Management and request a new card (see here for directions.)

Exhibit 1

 Digital Security Card+ 

For Platinum and Gold Device Users:
These types of devices (Exhibit 2) do not need to be returned to IB and can be discarded.  Platinum and Gold devices have been discontinued and replacements are no longer available. If you require a replacement device, you will need to log into Account Management and request a new Digital Security Card+ as shown in Exhibit 1 (see here for directions.)

Exhibit 2

Platinum and Gold Device

 

For Alpine Users:
These types of devices (Exhibit 3) do not need to be returned to IB and can be discarded.  Alpine devices have been discontinued and replacements are no longer available. If you require a replacement device, you will need to log into Account Management and request a new Security Code Card as shown below in Exhibit 5 (see here for directions.)

 

Exhibit 3

Alpine Device

 

For Digital Security Card (DSC) Users:
These types of devices (Exhibit 4) do not need to be returned to IB and can be discarded.  Digital Security Cards have been discontinued and replacements are no longer available. If you require a replacement device, you will need to log into Account Management and request a new Security Code Card as shown below in Exhibit 5 (see here for directions.)

Exhibit 4

Digital Security Card

For Security Code Card Users:
These types of devices (Exhibit 5) do not need to be returned to IB and can be shredded and discarded. If you require a replacement card, you will need to log into Account Management and request a new card (see here for directions.)

Exhibit 5

Security Code Card

 

Mailing Address and Contacts:

US / Canada
Europe
Mailing Address:
Interactive Brokers, LLC.
Attn: Token Return Department
8 Greenwich Office Park
2nd Floor
Greenwich, CT 06831
USA

US Contact:
1 (877) 442-2757 (Toll free)
1 (312) 542-6901 (Direct dial)

Canadian Contact: 
1 (877) 745-4222 (Toll free)
1 (514) 847-3499 (Direct dial)
Mailing Address:
Interactive Brokers(U.K.)LTD.
Attn: Token Return Department
Gotthardstrasse 3
CH-6301 Zug
Switzerland


EU Contact:   
00800-42-276537 (Toll free)
+41-41-726-9500 (Direct dial)

Russia Contact:
8-800-100-8556 (Toll free)
+41-41-726-9506 (Pyсский)
Asia
Australia
Mailing Address:
Interactive Brokers, LLC.
Attn: Token Return Department
Suite 1512,
Two Pacific Place
88 Queensway Admiralty 
Hong Kong

Contact:
+852-2156-7907 (廣東話)
+86 (21) 6086 8586 (普通话)
Mailing Address:
Interactive Brokers, LLC.
Attn: Token Return Department
PO Box R229
Royal Exchange, NSW, 1225
Australia


Contact:
+61 (2) 8093-7300
Japan
Mailing Address:
Interactive Brokers Securities Japan, Inc.
Attn: Token Return Department
4th Flr Tekko Kaikan,
3-2-10, Nihonbashi Kayabacho, 
Chuo-Ku, Tokyo 103-0025
Japan

Contact:
+81 (3) 4588 9710 Direct dial (English)
送り先:  
インタラクティブ・ブローカーズ証券株式会社
〒103-0025
東京都中央区日本橋茅場町3-2-10
鉄鋼会館4階
トークン戻る学科

接触:
+81 (3) 4588 9700 直通 (日本語)             

 

Account Closing
Access to Account Management for the purpose of reviewing and/or printing activity statements and any tax forms is provided following the return of your device and closing of your account.  Once closed, you will be able to log in without the security device and will only need your existing user name and password .

 
Question regarding security devices may be addressed to the security group at any number from above.
 
For information regarding replacement fees for security devices which are either lost, stolen, damaged or not returned upon account closing, please refer to KB1861.

 

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