Что значит "Ожидание консультанта" в статусе моего запроса о снятии средств?

Übersicht: 

Выполнив вход в "Управление счетом", запросившие вывод средств владельцы клиентских счетов могут увидеть статус "Ожидание консультанта" в разделе "История транзакций".

Информация:

Клиенты консультантов могут использовать "Управление счетом", чтобы создавать запросы о выводе средств так же, как любые другие частные лица. После отправки клиентом подобного запроса консультанту понадобится его одобрить. Если консультант не даст своего согласия, снятие средств все равно совершится, но с задержкой на 3 рабочих дня.

 

Шаги для подтверждения консультантом:

После отправки клиентским счетом запроса о снятии средств консультант получит уведомление о нем по электронной почте. Чтобы дать свое согласие, консультанту потребуется войти в "Управление счетом", открыть раздел Упр. клиентами, Панель управления, выбрать вкладку Вопросы на рассмотрении и нажать кнопку "Согласие", чтобы ускорить обработку запроса.

 

Примечание о периоде резервирования:

Для обеспечения своевременной обработки клиентских запросов о выводе, суммы, превышающие 80% доступных средств, удерживаются до получения согласия консультанта или в течение 3-х календарных дней, если данный срок истечет раньше. Суммы, составляющие меньше 80%, удерживаются до получения согласия консультанта или до следующего рабочего дня.

Данный период существует, чтобы мы могли оповестить консультанта о Вашем запросе о выводе и при необходимости дать ему время сделать эти средства доступными.

Significato dello stato "In attesa del consulente finanziario" accanto alle richieste di prelievo

Übersicht: 

Nella sezione storico transazioni del menu Gestione conto è possibile trovare lo stato "In attesa del consulente finanziario" associato ai conti dei clienti che hanno effettuato l'accesso e richiesto di effettuare un prelievo.

Informazioni:

In base alla struttura dei consulenti finanziari è possibile richiedere prelievi relativi al proprio conto semplicemente accedendo allo stesso menu Gestione conto usato per il conto individuale.  Una volta inoltrata la richiesta di prelievo, è necessaria l'autorizzazione del proprio consulente.  Qualora la richiesta non venga autorizzata, il prelievo sarà comunque elaborato, ma la procedura potrebbe richiedere fino a 3 giorni lavorativi.

 

Procedura di approvazione:

Una volta inoltrata la richiesta di prelievo dal proprio conto cliente, il relativo consulente ne verrà informato tramite una notifica via email e potrà autorizzare la richiesta accedendo alle voci Clienti, Cruscotto e Elementi in sospeso dal menu Gestione conto.  È possibile accelerare la procedura di prelievo in sospeso semplicemente cliccando sul pulsante "Consenso".

 

Informazioni in merito alle richieste in sospeso:

Al fine di poter assicurare una tempestiva elaborazione delle richieste di prelievo da parte dei clienti, eventuali richieste superiori all'80% dell'importo prelevabile resteranno in sospeso fino alla ricezione dell'approvazione del consulente, o, in alternativa, fino ai 3 giorni lavorativi successivi alla richiesta.  Qualora l'importo richiesto sia inferiore all'80%, il periodo di attesa cesserà alla ricezione dell'approvazione del consulente, oppure entro il giorno lavorativo successivo alla richiesta.

Tali tempi di attesa permettono al consulente di essere informato delle richieste di prelievo e di disporre del tempo necessario a reperire eventuali fondi.

Was bedeutet der Status „Warten auf Berater“ neben meinem Auszahlungsantrag?

Übersicht: 

Im Bereich „Transaktionsverlauf“ in der Kontoverwaltung sehen Kunden, die eingeloggt sind und einen Auszahlungsantrag gestellt haben, unter Umständen den Status „Warten auf Berater“.

Informationen:

Unter der Beraterstruktur können Kunden Auszahlungen ebenso wie jeder Einzelkundenkonto-Inhaber beantragen, indem sie sich in die Kontoverwaltung einloggen. Sobald ein Auszahlungsantrag durch ein Kundenkonto gestellt wurde, muss der Berater seine Zustimmung zu dem Antrag erteilen. Stimmt der Berater dem Antrag nicht zu, so wird der Auszahlungsantrag dennoch bearbeitet, aber es kann zu einer Verzögerung von bis zu drei Geschäftstagen kommen.

 

Bestätigungsschritte des Beraters:

Sobald ein Auszahlungsantrag von einem Kunden eingereicht wurde, erhält der Berater eine Benachrichtigung per E-Mail, die ihn über den Auszahlungsantrag des Kunden in Kenntnis setzt. Um den Antrag zu bewilligen, muss sich der Berater in die Kontoverwaltung einloggen und dort dem Menüpfad Kunden verwalten > Zentrale Steuerung folgen und den Reiter Offene Punkte auswählen. Anschließend kann der Berater auf die Schaltfläche „Zustimmen“ klicken, um die Bearbeitung des offenen Auszahlungsantrags voranzutreiben.

 

Hinweis zu Haltefristen:

Um eine zügige Bearbeitung der von Kunden gestellten Auszahlungsanträge zu gewährleisten, gilt für Auszahlungen, deren Volumen einen Grenzwert von 80% des zur Auszahlung verfügbaren Gesamtbetrags überschreitet, eine Haltefrist bis zur Zustimmung durch den Berater oder eine Frist von drei Kalendertagen, wobei das erste eintretende Ereignis maßgeblich ist. Für Beträge unterhalb des Grenzwerts von 80% gilt eine Haltefrist bis zur Zustimmung durch den Berater oder alternativ bis zum nächsten Geschäftstag.

Diese Haltefristen werden angewandt, um sicherzustellen, dass Ihr Berater über Ihren Auszahlungsantrag informiert ist und im Bedarfsfall genug Zeit hat, um Guthaben verfügbar zu machen.

取款请求旁边“待定顾问”状态的含义

Übersicht: 

在账户管理的交易历史部分,登录账户管理并请求取款的客户账户可能会看到'待定顾问'这一状态。

信息:

在顾问结构中,客户账户可像任何个人账户一样登录账户管理请求取款。一旦客户账户发起取款请求,顾问必须同意该请求。如不同意,系统仍会处理取款请求,不过会有最多3天的延期。

 

顾问确认步骤:

一旦客户账户提交取款请求,顾问便会收到一封显示客户已请求取款的邮件通知。要批准该请求,顾问必须登录账户管理,选择管理客户 > 控制面板 > 待定项目标签,然后点击“同意”按钮以加速处理待定取款请求。

 

有关持有期的注释:

为确保及时处理客户发起的取款请求,当取款请求金额大于可供取款金额的80%时,款项会在顾问同意后或3天后(取先到者)发放。当取款请求金额小于可供取款金额的80%时,款项会在顾问同意后或下一个工作日发放。

持有期的存在是为了确保您的顾问意识到您的取款请求并留有足够时间备齐资金。

取款請求旁邊“待定顧問”狀態的含義

Übersicht: 

在帳戶管理的交易歷史部份,登錄帳戶管理并請求取款的客戶帳戶可能會看到“待定顧問”這一狀態。

信息:

在顧問結構中,客戶帳戶可以像任何個人帳戶一樣登錄帳戶管理,請求取款。一旦客戶帳戶發起取款請求,顧問必須同意該請求。如不同意,系統仍會處理取款請求,不過會有最多3天的延期。

 

顧問確認步驟:

一旦客戶帳戶提交取款請求,顧問便會收到一封顯示客戶已請求取款的郵件通知。要批准該請求,顧問必須登錄帳戶管理,選擇管理客戶>控制面板>待定項目標籤,然後點擊“同意”按鈕以加速處理待定取款請求。

 

有關持有期的註釋:

為確保及時處理客戶發起的取款請求,當取款請求金額大於可供取款金額的80%時,款項會在顧問同意后或3日后(取先到者)發放。取款請求金額小於可供取款金額的80%時,款項會在顧問同意后或下一個工作日發放。

持有期的存在是爲了確保您的顧問意識到您的取款請求并留有足夠的時間備齊資金。

Welcome to Interactive Brokers

Übersicht: 

Now that your account is funded and approved you can start trading. The information below will help you getting
started as a new customer of Interactive Brokers.

  1. Your Money
  2. Configure your account to trade
  3. How to trade
  4. Trade all over the World
  5. Five points to enrich your IB experience

 

1. Your Money
Deposits & Withdrawals General Info. All transactions are administered through your secure Account Management
Deposits
First, you create a deposit notification through your Account Management > Funding > Fund Transfers > Transaction Type: “Deposit” How to create a deposit notification. The second step is to instruct your Bank to do the wire transfer with the bank details provided in your Deposit Notification.
Withdrawals
Create a withdrawal instruction via your secure Account Management > Funding > Fund Transfers > Transaction Type: "Withdrawals" How to create a withdrawal instruction
If you instruct a withdrawal over the Withdrawal limits, it will be considered an exceptional withdrawal and we will therefore need to match bank account holder and IB account. If destination bank account has been used for a deposit, withdrawal will be processed; otherwise, you must contact customer service and provide the documents needed.
Troubleshooting
Deposits: My bank sent the money but I do not see it credited into my IB account. Possible reasons:
a) A fund transfer takes 1-4 business days
b) A Deposit Notification is missing. You have to create it via your Account Management and send a ticket to Customer Service
c) Amending details are missing. Your name or IB account number is missing in the transfer details. You have to contact your bank and ask for the full amending details.
d) ACH initiated by IB is limited to 100k USD in a 7 business period. If you opened a Portfolio Margin account where the initial requirement is 110k, a wire deposit might be the better deposit option to reduce wait time for your first trade. If selecting ACH a wait time of almost 2 weeks or a temporary downgrade to RegT can be possible solutions.
Withdrawals: I have requested a withdrawal but I do not see the money credited to my bank account. Possible reasons:
a) A fund transfer takes 1-4 business days
b) Rejected. Over the max it can be withdrawn. Please check your account cash balance. Note that for regulatory requirements, when the funds are deposited, there is a 3 day holding period before they can be withdrawn.
c) Your bank returned the funds. Probably because receiving bank account and remitting bank account names do not match.

 

2. Configure your account to trade
Difference between Cash and Margin accounts: If you have chosen the FastTrack application, by default your account type is a cash account with US stock permission. If you would like to get leverage and trade on margin, here how to upgrade to a RegT Margin account
Trading Permissions
In order to be able to trade a particular asset class in a particular country, you need to get the trading permission for it via your Account Management. Please note that trading permissions are free. You might however be asked to sign risk
disclosures required by local regulatory authorities. How to Request Trading Permissions
Market Data
If you want to have market data in real-time for a particular product/exchange, you need to subscribe to a market data package charged by the exchange. How to subscribe to Market data
The Market data assistant will help you choose the right package. Please watch this Video explaining how it works.
Customers have the option to receive delayed market data for free by clicking the Free Delayed Data button from a non-subscribed ticker row.
Advisor Accounts
Have a look at the user guide getting started as advisors. Here you see how to create additional users to your advisor account and grant them access and much more.

 

3. How to trade
The Trader's University is the place to go when you want to learn how to use our Platforms. Here you will find our webinars, live and recorded in 10 languages and tours and documentation about our various Trading Platforms.
Trader Workstation (TWS)
Traders who require more sophisticated trading tools can use our market maker-designed Trader Workstation (TWS), which optimizes your trading speed and efficiency with an easy-to-use spreadsheet interface, support for more than 60 order types, task-specific trading tools for all trading styles, and real-time account balance and activity monitoring. Try the two models
TWS Mosaic: for intuitive usability, easy trading access, order management, watchlist, charts all in one window or
TWS Classic: the Advanced Order Management for traders who need more advanced tools and algos.
General Description and Information / Quick start guide / Usersguide
Interactive Tours: TWS Basics / TWS configuration / TWS Mosaic
How to place a trade:  Video Classic TWS / Video Mosaic
Trading tools: General Description and InformationUsers guide
Requirements: How to install Java for WindowsHow to install Java for MAC / Port 4000 and 4001 needs to be open
Login TWSDownload TWS
WebTrader
Traders who prefer a clean and simple interface can use our HTML-based WebTrader, which makes it easy to view market data, submit orders, and monitor your account and executions. Use the latest WebTrader from every browser
Quick Start Guide / WebTrader User's Guide
Introduction: Video WebTrader
How to place a Trade: Video WebTrader
Login WebTrader
MobileTrader
Our mobile solutions allow you to trade your IB account on the go. The mobileTWS for iOS and the mobileTWS for BlackBerry are custom-designed for these popular models, while the generic MobileTrader supports most other Smart phones.
General Description and Information
Order Types Order Types available and Description / Videos / Tour / Users guide
Paper Trading General Description and Information / How to get a Paper Trading Account
Once your paper account is created, you can share the market data of your real account with your paper trading account: Account Management > Manage Account > Settings > Paper trading

 
4. Trade all over the World
IB accounts are multi-currency accounts. Your account can hold different currencies at the same time, this allows you to trade multiple products around the world from a single account.
Base Currency
Your base currency determines the currency of translation for your statements and the currency used for determining margin requirements. Base currency is determined when you open an account. Customers may change their base currency at any time through Account Management.
We do not automatically convert currencies into your Base currency
Currency conversions must be done manually by the customer. In this video you can learn how to do a currency conversion.
In order to open a position denominated in a currency that you do not have in your account, you have two possibilities:
A) Currency conversion.
B) IB Margin Loan. (Not available for Cash Accounts)
Please see this course explaining the mechanics of a foreign transaction.

 

5. Five points to enrich your IB experience
1. Contract Search
Here you will find all our products, symbols and specifications.
2. IB Knowledge Base
The Knowledge Base is a repository of glossary terms, how-to articles, troubleshooting tips and guidelines designed to assist IB customers with the management of their IB accounts. Just enter in the search button what you are looking for and you will get the answer.
3. Account Management
As our trading platforms give you access to the markets, the Account Management grants you access to your IB account. Use Account Management to manage account-related tasks such as depositing or withdrawing funds, viewing your statements, modifying market data and news subscriptions, changing your trading permissions, and verifying or changing your personal information.
Log In Account Management / AM Quick Start Guide / AM Users Guide
4. Secure Login System
To provide you with the highest level of online security, Interactive Brokers has implemented a Secure Login System (SLS) through which access to your account is subject to two-factor authentication. Two-factor authentication serves to confirm your identity at the point of login using two security factors: 1) Something you know (your username and password combination); and 2) Something you have (an IB issued security device which generates a random, single-use security code). As both knowledge of your username/password and physical possession of the security device are required to login to your account, participation in the Secure Login System virtually eliminates the possibility of anyone other than you accessing your account.
How to Activate your Security Device / How to Obtain a Security Code Card / How to return Security device
In case you forgot your password or lost your security code card, please call us for immediate assistance.
5. Statements and Reports
Easy to view and customize, our statements and reports cover all aspects of your Interactive Brokers account. How to view an Activity Statement 

 

Overview of Dodd-Frank

Background
The Dodd-Frank Wall Street Reform and Consumer Protection Act, commonly referred to as Dodd-Frank, is a U.S. law enacted in July of 2010, the purpose of which is to prevent the recurrence of events which lead to the 2008 financial crisis. Its principal goals are to:

- Promote U.S. financial stability by improving accountability and transparency within the financial system;
- Protect taxpayers from future bailouts of institutions deemed “too big to fail”; and
- Protect consumers from financial services practices considered abusive.

For additional information, please review the following sections:
- Dodd-Frank reforms
- Dodd-Frank and your IB Account

 

 

 

 

 

Dodd-Frank Reforms
To accomplish its goals, Dodd-Frank proposed the following reforms:

- Enhanced oversight and supervision of financial institutions through the creation of Financial Stability Oversight Council
- Creation of a new agency responsible for implementing and enforcing compliance with consumer financial laws (Bureau of Consumer Financial Protection)
- Implementation of more stringent regulatory capital requirements
- Changes in the regulation of over the counter derivatives including restrictions upon access to Federal credit by swaps entities, establishment of regulatory oversight and mandatory trading and clearing requirements
- Enhanced regulation of credit rating agencies intended to eliminate exemptions from liability, enhance rating agency disclosure, establish prohibited activities and impose standards for independent Board governance
- Changes to corporate governance and executive compensation practices
- Incorporation of the Volcker Rule which imposes restrictions upon the speculative proprietary trading activities of banking entities
- Mandating studies intended to reform investor protection rules
- Changes to the securitization market including requirements that mortgage bankers retain a % of risky loans.

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Dodd-Frank and Your IB Account
Perhaps most visible to IB account holders of all the Dodd-Frank regulations are those relating to money transfers. Here, Section 1073 of the Act introduces consumer protections designed to increase transparency with respect to the costs, timing and the right to repudiate cross-border transactions.
For purpose of Section 1073, a cross-border transaction is defined as an electronic transfer of money from a consumer in the United States to a person or business in a foreign country. As IB LLC is a U.S. based broker, all its account holders regardless of whether they are domiciled in the U.S. or not, benefit from this protection and it covers withdrawals denominated in a currency other than the U.S. dollar as well as USD denominated withdrawals sent to a non-U.S. bank. Account holders submitting a withdrawal which is covered by this regulation will be provided with a disclosure after confirming the request within Account Management. This disclosure will include the following information:

- The name and address of the sender and recipient
- The amount to be deducted from the sender’s IB account
- The amount projected to be credited to the recipient’s bank account including an estimate of fees which the receiving bank's correspondent bank(s) may charge. Note that these correspondent bank fees are not set by nor is any part of them earned by IB.
- A disclaimer that additional fees and foreign taxes may apply.
- Notice of the sender’s right to cancel the transfer request for a full refund within 30 minutes of it being authorized.
- Regulatory contact information in the event of questions or complaints.

When estimating correspondent bank transfer fees, IB takes into consideration information collected from past customer transactions in addition to data made available by our agent banks. We encourage our customers to review and consider this information when making decisions regarding cross-border transactions.

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IRA: Required Minimum Distributions

Generally, regulations require traditional and rollover IRA owners to withdraw funds beginning at age 70 1/2, and every year thereafter.  Determining your Required Minimum Distribution (RMD) is significant while retaining an IRA, considering both your life expectancy and the IRA's fair market value.

The required amount for each eligible person is based on the December 31 IRA account value of the previous year and the IRA owners date of birth.  Your spouse's date of birth may also be a factor if your spouse is at least 10 years younger than you.  Interactive Brokers LLC provides several information resources to understand and calculate your RMD, including access to the on-line RMD Calculator.

Equity Trust's Role

January RMD Notification

Beginning RMD Distributions

Requesting Your RMD Withdrawal

Determining Your RMD

Calculating Your RMD 

Equity Trust Company's Role

Equity Trust Company serves as trustee of your retirement plan, providing administration and compliance service.  In addition, the plan trustee is required to notify you about your RMD.

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January RMD Notification

The Internal Revenue Service (IRS) requires the plan trustee, Equity Trust Company, to notify IRA owners about the RMD requirements by January 31 each year.  If you turn 70 1/2 this year, you are required to begin taking RMDs before April 1 of the following year.

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Beginning RMD Distributions

Eligible IRA owners must begin receiving withdrawals by December 31 of the year they reach age 70 1/2.  The first RMD withdrawal, however, may be delayed until April 1 of the following year.  

If you elect to delay the withdrawal, then please observe the following considerations:   (1) Two RMD withdrawals will be required the following year, the undistributed initial RMD and the new RMD.  (2) The new RMD will be slightly larger due to the December 31 market value's inclusion of the undistributed initial RMD.

Subsequent RMD withdrawals from your IRA must be distributed by December 31 to avoid a penalty tax.

Note:  Roth IRAs are exempt from the RMD rules during the IRA owner's lifetime.

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Requesting Your RMD Withdrawal

Log in to your Interactive Brokers account through Account Management to request an IRA withdrawal of funds.  IRA distribution forms available through Equity Trust Company will not authorize or execute a withdrawal from your account.

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Determining Your RMD

The IRS provides two Life Expectancy Tables in order to obtain the IRA owner's life expectancy.  Your IRA beneficiary election may play an important factor in determining your RMD. 

Calculating Your RMD

The RMD is determined by dividing your account's prior year December 31 value by your life expectancy factor as taken from the IRS life expectancy tables.   This RMD must be calculated for each of your IRA accounts.  Equity Trust Company updates the RMD Calculator each year with data from the IRS' current Life Expectancy Tables.  See also the IRS Publication 590-B to review the tables. 

In addition, Equity Trust Company's January RMD notification includes a method for calculating your amount. 

Note: If you have multiple IRAs, then you may combine the total year end values and take the distribution from one, each, or any combination of your IRAs.

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Click here to return to the Retirement Account Resource page.

Disclaimer:  IB does not provide tax advice. These statements are provided for information purposes only, are not intended to constitute tax advice which may be relied upon to avoid penalties under any international, federal, state, local or other tax statutes or regulations, and do not resolve any tax issues in your favor. We recommend that you consult a qualified tax adviser or refer to the U.S. Internal Revenue Service.

IRA: Retirement Account Resource Center

IMPORTANT NOTE: This article has been customized for use by self-directed Individual Retirement Account (IRA) owners for information purposes only.  Persons are encouraged to consult a qualified tax professional with the investments and elections within the IRA.   IB does not provide tax advice.  For detailed information regarding IRAs, you may consult the IRS Publication 590-A about IRA contributions and the IRS Publication 590-B about IRA distributions.

Through Equity Trust, Interactive Brokers offers a variety of Individual Retirement Accounts (IRAs).  This resource center provides a central navigation into the resources, procedures and Account Management navigation of the retirement accounts below. 

Important IRA dates to consider are listed below.

Important Notice - Select 2015 Tax Reporting for key information with 2015 transactions and tax reporting in your IRA.

 

Account Management IRA Reference

Account Management IRA Tab

Beneficiary Options

Charitable Distributions

Conversions to a Roth IRA

Direct Rollovers - How & When

Frequently Asked Questions

Recharacterizations from a Roth IRA

Required Minimum Distributions

Rollover Rules & Conditions

Understanding Tax Forms

 

 

Important Dates To Consider   

Please check the calendar often.  Some dates subject to change.

Jan. 31:  RMD Notice - Required Minimum Distribution notice for account holders age 70 1/2 by December 31.   

                Tax Form 1099-R - IB posts the tax forms which confirm prior year distributions.             

Apr. 15:  Excess Contributions - IRS Deadline to withdraw excess IRA contributions for the previous tax year.

                IRA Open/Funding - Deadline to establish and fund an IRAs for the previous tax year.

                Roth/Traditional Contribution - Deadline for prior tax year IRA contributions.

                SEP - Deadline for prior tax year employer and employee non-elective contributions.

May 31:  Tax Form 5498 - IB posts the tax forms which confirm prior year contributions.

Sept. 30: IRA Beneficiary - IRS cutoff to identify "designated beneficiary" of previous year deceased IRA owners.

Dec. 28:  Charitable Distribution - Deadline to submit a request for approval and processing is December 28.

Dec. 29:  IRA Distribution by Check/ACH- The deadline for IRA withdrawals, including RMDs, for the 2015 tax year by Check and ACH is 11:59 PM EST December 29, 2015.

Dec. 31:  IRA Distribution by Wire- The deadline for IRA withdrawals, including RMDs, for the 2015 tax year by Wires is 12:00 PM EST (noon)  December 31, 2015.

  

 

 

 IRS Circular 230 Notice: These statements are provided for information purposes only, are not intended to constitute tax advice which may be relied upon to avoid penalties under any federal, state, local or other tax statutes or regulations, and do not resolve any tax issues in your favor.

Wie kann ich das IB Sicherheitsgerät an Interactive Brokers LLC zurückschicken?

Background: 

Falls Sie Ihr Sicherheitsgerät an IB zurückschicken müssen (durch Beschädigung, Kontokonsolidierung oder Kontoschliessung), folgen Sie bitte den unten aufgelisteten Instruktionen:

 

Falls Sie Ihr Sicherheitsgerät an IB zurückschicken müssen (durch Beschädigung, Kontokonsolidierung oder Kontoschliessung), folgen Sie bitte den unten aufgelisteten Instruktionen:

  1. Laden und drucken Sie das Sicherheitslogingerät Rücksendeformular.
  2. Füllen Sie das Formular aus und packen Sie es zusammen mit dem Sicherheitsgerät ein.
  3. Schicken Sie das Paket an eine der unten aufgeführten Adressen.

Zu Ihrem Schutz empfehlen wir Ihnen einen gepolsterten Umschlag und einen Kurierservice mit Verfolgungsnummer (z.B. UPS, FedEx, DHL oder Deutsche Post Express Post) zu benutzen, da Sie für die Rücksendung verantwortlich sind im Falle eines Verlusts auf dem Weg zu unseren Büros. Bitte erlauben Sie die Dauer von 3 Tagen für den Erhalt und die Entfernung des Sicherheitsgeräts von Ihrem Konto. Bitte beachten Sie, dass die Lieferungszeit je nach Kurier Verspätung haben kann.

Zusätzliche Aktionen für Ersatzgeräte
Falls dies eine Ersatzgeräterücksendung und keine Kontoschliessungsrücksendung ist, rufen Sie bitte unsere technische Hilfsdienstabteilung unter 00800-42-276537 Option 2, 3 und die 2 an, um uns über Ihr defektes Gerät zu informieren und, damit wir Ihnen einen temporären Token zum weiteren Einloggen in die Kontoverwaltung und Trader Workstation aktivieren und zur Verfügung stellen können, bis das neue Ersatzgerät bei Ihnen eingetroffen ist. IB stellt mehrere verschiedene Gerätetypen zur Verfügung und die Ersatzprozederen dafür sind unten aufgeführt:
 

Für Platinum User:
Falls Sie Ihr Platinum Sicherheitslogingerät zurückschicken (Bild 1) und ein Ersatzgerät benötigen, müssen Sie in der Kontoverwaltung ein neues Gerät beantragen. Dies ist nötig wegen der erhöhten Sicherheitsfunktionen dieses Geräts. Sie können nur ein neues Gerät beantragen sobald IB den Erhalt des zurückgesendeten Geräts bestätigt hat, weil nur ein Sicherheitsgerät an einen User des Kontos gelinked werden kann. Nach der Anfrage stellen Sie bitte sicher, dass Sie die Bestätigungsseite der Anfrage, welche Ihre zur Aktivierung benötigten PIN Nummer und Ihren einzigartigen Passsatz enthält, ausdrucken.

Exhibit 1

 

Für Alpine User:
Falls Sie ein Alpine Sicherheitslogingerät zurückschicken (Bild 2), wird IB ein Ersatzgerät basierend auf der positiven Eingabe 'Ja' auf die Frage 'Benötigen Sie ein Ersatzgerät?' des SLS Rücksendefomulars reagieren. Es benötigt keine weiteren Aktionen auf unserer Webseite.

Exhibit 2

 

Für Digitale Sicherheitskarten (DSC) User:
Falls Sie eine Digitale Sicherheitskarte zurückschicken und ein Ersatzgerät benötigen, loggen Sie sich in die Kontoverwaltung ein und bestellen eine neue Karte. Dies ist nötig wegen der PIN Funktion dieser Karte. Bitte merken Sie sich Ihren PIN für den Aktivierunsprozess der Karte.

 

Für Sichereitsloginkarten User:
Dieser Kartentyp muss nicht zurückgeschickt werden und kann zerstört werden.

Postadresse für US & Kanadische Kunden: Postadresse für EU & Asiatische Kunden: Postadresse für  Australische Kunden:
Interactive Brokers, LLC.
Attn: Token Return Department
2 Pickwick Plaza
Greenwich, CT 06830
(203) 618-4006

Interactive Brokers (U.K.) LTD.
Attn: Token Return Department
Gotthardstrasse 3
CH-6301 Zug
Switzerland
+41-41-726-9500

Interactive Brokers, LLC.
Attn: Token Return Department
Grosvenor Place, Level 42
225 George Street
Sydney, 2000
+61 (2) 8093-7300

Kontoschliessung
Nach Schliessung des Kontos und Rücksendung des Sicherheitsgeräts können Sie sich weiterhin in die Kontoverwaltung einloggen um Kontoauszüge oder Steuerformulare anzuschauen und/oder zu drucken. Nach der Schliessung können Sie sich ohne das Sicherheitsgerät mithilfe von Usernamen und Passwort in die Kontoverwaltung einloggen.

 
Für weitere Fragen oder Unklarheiten wenden Sie sich bitte an unsere erfahrenen Sicherheitsspezialisten unter 00800-42-276537 Option 2, 3 und die 2, oder schicken Sie eine Email an tac@interactivebrokers.com
 
Für Informationen zur Ersatzgerätegebühr für verlorene, gestohlene, zerstörte oder nicht zurückgeschickte Sicherheitsgeräte schauen Sie sich KB1861 an.

 

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