The rejection of an ACATS transfer request is typically initiated by action of the delivering broker once that broker has had an opportunity to review the request and confirm the details of the account to be transferred. In the case of certain rejection notices (i.e., categories 1-5 and 10 below), the ACATS process affords the receiving broker (IB) a 24-hour window within which revised information may be transmitted and after which time the transfer request will require resubmission by the client. During this 24-hour window, IB will attempt to contact the transferring client in an effort to reconcile any discrepancies causing the initial rejection notice. Rejections generally fall into the following categories:
Rejections by the Delivering Broker:
- Social Security Number/Tax ID Mismatch - the client taxpayer identification number as provided by the receiving broker does not agree with that of the delivering broker’s records.
- Account Title Mismatch - the client account title as provided by the receiving broker does not agree with that of the delivering broker’s records.
- Documentation Needed – the delivering broker requires additional account documentation in order to process a transfer request (e.g., death or marriage legal documents).
- Account Flat – account holds no transferable assets.
- Invalid Account Number – the client account number as provided by the receiving broker is not on delivering member’s books.
- Duplicate – delivering broker is already in receipt of a transfer request involving the same receiving broker and client account..
- Account in Distribution or Transfer – another ACATS transfer or other distribution of account assets directly to client is already underway.
- Client Rescinded – client has submitted written request to cancel transfer request.
- Missing Authorization Signature – transfer request requires an additional client and/or custodian signature.
Rejections by the Receiving Broker:
10. Credit Violation - the result of the transfer if effected would be to place the account in margin deficit and subject to forced liquidation.