Information and procedures related to Security Devices

 

Device specific procedures

 

  • IB Key

 
 
  • How to operate your IB Key on an Android smartphone: KB2277
  • How to operate your IB Key on an Apple iPhone: KB2278

 
 
  • Digital Security Card+

 
  • How to operate your DSC+:  KB2634
  • How to change the PIN code of a DSC+: KB1018
  • How to return a defective DSC+ to Interactive Brokers: KB975
 
 
  • SLS Card

 
 
  • How to operate your SLS card: KB1042
  • How to upgrade to IB Key (smartphones authentication system): KB2260
 
 
 

Common procedures

  • Overview of the Secure Login System: KB1131 or ibkr.com/sls 
  • How should I address a request for temporary account access or replacement device: KB70
  • How long will my Temporary Passcode last: KB69
  • How to request an Online Security Code Card in case you misplace your security device: KB1873
  • How to reactivate your device: KB1875
  • How to request a replacement in case your device is defective or has been lost: KB1943
  • How to share the Security Login Device between two or more users: KB2481
  • What to do if I have multiple Secure Login Devices: KB1731
  • How to opt back into the Secure Login System: KB2545
  • Security considerations following SLS partial opt-out: KB1198
  • Are there any charges or expenses associated with the security devices? KB1861
  • How to troubleshoot Account Management Login Failures: KB1132
  • How to troubleshoot Trading Platform Login Failures: KB1133

 

 

Feedback

Please provide feedback on this information

Please note that while we read and take into consideration all feedback, we are not able to respond directly to comments or questions submitted through this forum. Should you have an inquiry or require assistance, please contact Customer Service.